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Item 64148
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troubleshooting
problem
possible causes
Likely Solutions
Tool will not start.
1. Battery Pack not properly
connected.
2. Dust Cup not locked to Motor
Housing.
3. Switch not fully in ON position.
4. Battery Pack not properly
charged.
5. Battery Pack burnt-out.
6. Internal damage or wear. (Motor
or Switch, for example.)
1. Remove Battery Pack to make sure there are
no obstructions and the battery contacts are
clean. Reinsert the Battery Pack according to
its shape (it should only fit one way) and press
firmly until the Battery Pack locks in place.
2. Press Release Button. Pull Dust Cup and
Motor Housing apart slightly then press them
back together until you hear the Release Button
engage (click) locking the two pieces together.
3. Push the On/Off switch fully to the On position.
4. Make sure the Charger is connected and
operating properly. Give enough time for
Battery Pack to recharge properly.
5. Dispose of old Battery Pack
properly or recycle. Replace Battery Pack.
6. Have technician service tool.
Tool operates slowly. 1. Forcing tool to work too fast.
2. Low charge on Battery Pack.
3. Dirty Filter.
1. Allow tool to work at its own rate.
2. Recharge Battery Pack.
3. Clean Filter and Dust Cup.
Performance
decreases over time.
Motor worn or damaged.
Have qualified technician replace motor.
Excessive noise
or rattling.
Internal damage or wear. (Motor
or bearings, for example.)
Have technician service tool.
Low suction.
1. Dirty Filter.
2. Low charge on Battery Pack.
1. Clean Filter and Dust Cup.
2. Recharge Battery Pack.
Turns itself off.
1. Dirty Filter.
2. Damaged Battery Pack.
3. Blocked Motor Housing vents.
4. Damaged Motor.
1. Clean Filter and Dust Cup.
2. Dispose of old Battery Pack
properly or recycle. Replace Battery Pack.
3. Using a dry clean cloth, wipe
Motor Housing vents clean.
4. Have technician service tool.
Overheating.
1. Forcing tool to work too fast.
2. Blocked Motor Housing vents.
3. Clogged Filter.
1. Allow tool to work at its own rate.
2. Using a dry clean cloth, wipe
Motor Housing vents clean.
3. Clean Filter and Dust Cup.
Follow all safety precautions whenever diagnosing or servicing the tool.
Disconnect Battery pack before service.