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Thanks for your BASSBOSS purchase!
WARRANTY INFORMATION
Beyond ensuring your satisfaction, our extensive "Sound Defense" transferable warranty which covers all BASSBOSS products.
STANDARD CABINET WARRANTY
BASSBOSS loudspeaker cabinet integrity,including all joinery,fasteners,handles and wood,is warranted against defects in materials and workmanship for a period
of six years from the date of purchase.This warranty does not cover items that are intended to wear and can be replaced if worn or damaged.Examples of items
not covered by this warranty are cabinet feet, grills and the finish or coating applied to the cabinet.
ENHANCED COMPONENT WARRANTY
BASSBOSS self-powered loudspeaker amps and electronic components are covered against failures due to defects in materials and/or workmanship for a period
of three years from the date of purchase. Speaker drivers and burned or open voice coils in subwoofers are covered for two years.
OUR SUPPORT
It is our goal to provide trouble-free loudspeakers.That objective begins as part of the design phase and continues on through to any service you may require.
In order to be able to provide the lowest possible failure rate, the best possible warranty service and the fastest turn-around time, we request that you contact
us immediately if you notice any problem with your system, and before you attempt any repairs. We can provide the best and fastest solution if we know the
details of the problem before any repair attempts are made. Often BASSBOSS technicians can troubleshoot problems that may arise and no repair or further
service will be necessary.
Warranty support is a service,and part of that service includes helping you prevent failures and minimize repair and shipping costs.Please do not ship products
without first obtaining a return authorization number by calling 512-368-3268 (855-822-7770 toll-free) or by emailing [email protected]. BASSBOSS
service technicians will provide assistance and instructions on shipping and packaging requirements specific to your service needs.
WARRANTY LIMITATIONS
During the warranty period, if your loudspeaker malfunctions or fails due to any defect in components or manufacturing, the failed parts will be repaired or
replaced.This warranty does not extend to damage resulting from improper installation, misuse, neglect or abuse. Warranty coverage will be determined upon
inspection by BASSBOSS personnel. This warranty does not cover labor other than that authorized and performed by BASSBOSS personnel. Service will be
performed upon the return of the failed unit, together with its original sales receipt or other proof of purchase, to BASSBOSS or an Authorized Service Facility.
Purchaser is responsible for all costs of shipping and handling. Cosmetic damage is specifically excluded from this warranty. This warranty is rendered void if
service,repairs and/or modifications are attempted or made by anyone not specifically authorized by BASSBOSS to perform said services.Please contact BASSBOSS
or your local BASSBOSS dealer before attempting any repairs and before shipping parts in for service.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. For more information concerning BASSBOSS
service and warranty policies please contact us at 512-36-3268 or (855) 822-7770 toll-free.
EXPORT WARRANTY
BASSBOSS products can be purchased worldwide. In countries without local BASSBOSS distributors, product requiring service must be shipped back to the US
for warranty repairs. In most cases, the entire cabinet will not need to be shipped. Generally only the individual affected parts will need to be shipped to the
factory for servicing. Please contact BASSBOSS before attempting any repairs and before shipping parts in for service.
SHIPPING AND PACKAGING
Please package your returns safely and securely. BASSBOSS does not cover damage that occurs in transit. Freight insurance is recommended.
