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• Use
Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the
Power key and the Volume up key at the same time). ALL user
phone data – contacts, photos, messages and files, downloaded
applications – will be lost permanently. It is strongly advised to
fully backup the phone data before doing formatting and upgrading.
Carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the
Power key
and the
Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
Power key.
• Remove and re-install the battery, then restart the phone.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone,
and make sure the
Power key is not mis-contacted due to unlocked
screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery and the
charger from the box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0 °C to
+40 °C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
