9
Limited Warranty
Warranty becomes effective since the date of original purchase and will last for two (2) years.
This limited warranty is only effective for the original purchaser. It is NOT transferable.
Who’s covered?
Warranty Period
This limited warranty is only effective for the original purchaser. It is NOT transferable.
Who’s Not covered?
1. Damage caused by the owner when attempting to fix or alter the product by himself or herself.
2. Damage caused by misuse, abuse, neglect, alterations or unauthorized repair.
3. Natural depreciation.
How to request warranty services?
To obtain the benefit of this warranty, please leave your message
online (www.baseaire.com), or send an email to
[email protected].
Our customer service will address your issue in 24hs.
All warranty benefits apply to the original owner only. Warranty cannot be transferred or assigned.
After the unit has been received by BaseAire (whether at a repair center or the warehouse), BaseAire will
have an initial inspection If it is determined to be invalid warranty claim (see exclusions below),
customers have to pay for all associated repair costs and shipping costs for units repair.
Once receive the goods, customers must log in www.baseaire.com to fill out the warranty Registration
form and submit to BaseAire company. We will receive your purchasing and installation information and
save it.
Customers can pick up the unit after repair at their own expense for shipping. Units will have a rigorous
testing before sending it back to customers.
If the unit can no longer be fixed, and it is in the warranty period and determined to be valid claim, we will
ship the customer a new unit within the same year warranty from the date of replacement.
After parts are repaired or replaced by BaseAire, the original warranty period continues to applies until
meet its deadline. No extensions to the original warranty period.
If warranty service is necessary, customers must contact BaseAire Tech Support by [email protected]
or local technical service phone to receive a Return Authorization (RA number). Once an RA has been
issued, customers should bring the unit to a certified repair center. BaseAire will arrange the shipping to
bring the unit back to the BaseAire warehouse (at the expense of the customers) if customers are not
available.
If no warranty registration is sent to us, warranty period will begin the day the shipment left the
warehouse. Please be sure to record serial # and date of installation. You will need this information to
receive the RA number.
BaseAire Warranty Steps:
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