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8. Possible malfunctions
If there are any disruptions in the device operation and the display will show an error
code check with the table below if the problem can be solved before you contact the
customer service or supplier.
Error
code
Cause
Solution
E01
The device heats up
extensively (due to e.g.
covered ventilation slots).
Parts are damaged (e.g.
transistor).
Clear the ventilation slots.
Let the device cool off for a few minutes;
afterwards the device is ready for
operation. If the error code is displayed
when the device has cooled off, contact
the supplier.
Contact the supplier.
E02
The overheating
protection is on and the
device will switch off.
Disconnect the device from the power
supply (unplug!). Remove the cookware
from the hob. Let the device cool off for
a few minutes; afterwards restart the
device.
E03
Short lasting power cut.
Disconnect the device from the power
supply (unplug!). After a few minutes,
plug in the device again. Have an
electrician to check the power supply.
If you cannot remove the malfunctions:
-
do not open the body,
-
notify the customer service point or contact the sales
agent, while providing the following information:
type of malfunction;
article and serial number (rating plate at the
rear of the device).
