
TECH600PRO V1.3
Page 32
NOV 20
TECH600PRO USER GUIDE
T
ECHNICAL
S
UPPORT
To speak with our Technical Support team, please call our toll-free number:
(866) 407-8767
Hours of operation: 8am-8pm EST, Monday-Friday.
For efficient and accurate service, please have the following information ready when contacting us:
•
Tool Serial Number:
This allows your call information to be added to our database for future reference. Can be found
on the back side of the tool or in the settings/tool info.
•
Ensure your tool is registered:
A tool registered with Bartec USA gives you access to technical information which may
assist you with your current issue.
•
Ensure your tool is up to date:
Having an updated tool ensures you have all the latest information and features.
•
Sensor Part Number:
If you have installed one or more sensors to a vehicle, please have the part number ready in
case Technical Support needs to reference sensor-specific information.
•
Make, Model, and Year of the vehicle:
Technical Support will need this information to reference any vehicle-specific
issues.
•
Status of the TPMS light on the vehicle:
Is the TPMS light solid or flashing when the vehicle is first keyed on?
•
Have the vehicle in question in-house:
This helps our Technical Support team to walk you through resolving the
situation.
If you are unable to reach a customer support agent, please leave a voicemail. A Bartec customer
support agent will contact you as soon as possible.