Other useful contact numbers
So we can help you as quickly as possible, make sure you have your Merchant ID and your bank account details to hand whenever
you call. You can find your merchant number on the sticker on the side of your card machine or on a receipt.
*Calls to 0844 numbers will cost no more than 7p per minute plus your phone company’s access charge (current at August 2021). Calls to 0800 numbers are free from UK landlines
and personal mobiles otherwise call charges may apply. Calls may be monitored or recorded in order to maintain high levels of security and quality of service. Calls to 0818 numbers
are charged at local call rates. Charges may be higher from mobile network providers.
Financial questions
0800 161 5343
* option 1
(Barclaycard Payment Solutions) or
0818 205 207
* option 1
(Barclaycard International Payments)
Monday to Friday: 8am to 6pm
Saturday: 8am to 7pm
Sunday: 8am to 6pm
UK bank holidays: 9am to 6pm
We can help with:
• breakdown of trading
• general transaction questions
• any change of details (including direct debits)
• statements and charges
Chargeback questions
0800 161 5341
*
(Barclaycard Payment Solutions) or
0818 205 274
*
(Barclaycard International Payments)
Monday to Friday: 9am to 5pm
Authorisations
0800 151 2630
*
(Barclaycard Payment Solutions) or
0818 205 272
*
(Barclaycard International Payments)
Monday to Sunday: 24hrs, this is an automated service
We can help with:
• card authorisation queries
• name and address checking service
Online statements
0800 151 0419
*
(Barclaycard Payment Solutions) or
0818 205 273
*
(Barclaycard International Payments)
Monday to Friday: 8am to 6pm
UK paper rolls
To order till rolls and card machine accessories, call
+44 1698 843 866
*
Monday to Thursday: 8.45am to 5pm
Friday: 8.45am to 3.45pm
Data Security Helpdesk
0800 015 9518
*
Monday to Friday: 8am to 8pm
Saturday: 8am to 12pm
We can help with your PCI DSS compliance
assessment queries
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