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Problem
Solution
Communication: Device is not
transmitting anything to the host
•
Is the serial cable connected?
•
Is the correct wiring respected?
•
Are serial host settings equivalent to the serial device setting?
•
If using TCNM-ACBB1, make sure that the RS485 termination switch is
positioned to OFF.
Communication: Data transferred
to the host are incorrect, corrupted,
or incomplete
•
In the GeniusPlus program select the Data Communication Settings/Data
Format/Standard Parameters branch and check the Header, Separators,
and Terminator values
•
Check the Code Field Length and Fill Character values.
•
Are the COM port parameters correctly assigned?
Communication: Always returns
the Reader Failure Character (<BEL>
char as default)
Contact Banner Engineering Corp. Either a motor or laser failure has occurred.
Note the exact model and serial number of the device.
Where is the serial number located?
The device’s serial number is on a label on the body of the reader. Serial numbers
consist of 9 characters: one letter, 2 numbers, and another letter followed by 5
numbers.
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