Version 3.1
TROUBLESHOOTING
THE DEVICE WON’T TURN ON
Charge the device for at least 4 hours before the first use.
Make sure the charging cable is securely inserted into the device
and into the power source.
THE DEVICE ISN’T CHARGING
Replace the charging cable.
If you are charging through a wall power source, you may need to
charge through the computer. The A/C adapter might be bad.
THE BLUE/ORANGE LIGHT BLINKS 6 TIMES AND THEN TURNS
OFF WHEN I POWER ON THE PEN
You need to insert a MicroSD card into the pen.
Ensure the MicroSD card is pushed in all the way.
THE BLUE/ORANGE LIGHT FLASHES 5 TIMES AND THEN THE PEN
IS TURNING OFF
The battery life is running low.
o
Charge the battery.
THE BLUE/ORANGE LIGHT FLASHES 9 TIMES AND THEN THE PEN
TURNS OFF
The MicroSD card is full.
o
Cut and paste files off the card into your computer.
o
Swap the current MicroSD card for another one.
If you are using a Mac computer, you must empty the Trash can
after you delete a file from the device. Failing to do so will create
hidden file that the pen cannot recognize and will therefore fill up
the storage. If your storage is already full, you will need to
reformat the SD card using a FAT32 files system. Consult your OS’s
documentation for the proper reformatting steps.
MY COMPUTER DOESN’T RECOGNIZE THE DEVICE
Unplug the device from your PC and reboot the device.
Unplug the device from your PC and reboot your PC.
Try using another USB slot on your PC.
Replace the USB cable.
THE SOUND OR VIDEO IS UNCLEAR
The device needs charging.
OTHER PROBLEMS
Call our technical support at
770-694-6923
SPECIFICATIONS
Video Resolution
1280*720
Video Format
AVI
Frames per Second
30
Recording Time
2 H ours
Motion Detection
No
Photo Resolution
2560*1440
Photo Format
JPEG
Water Resistant
No
Battery Life
2 hours
Type of Memory
MicroSD Card
Max. Memory
32GB
Recording Capacity
~1GB every 40 minutes
Player Software
VLC recommended
USB Interface
4 pin USB
Operating System
Windows XP – Windows 8.1
Mac OS
