Warranty
Product name : BALMUDA The Pot
* Dealer
Model
: K07E-BK / K07E-WH
Name/Address/Tel.
Warranty Period : 1 year from the date of purchase
Coverage
: Main unit, lid, power base
Date of Purchase : Month Date Year
* Customer
Name
Address
Tel. - -
Please retain your purchase receipt as proof of purchase.
Your BALMUDA product is warranted against defective material, manufacturing defects for a period of 12 months from the date of
purchase subject to terms and conditions.
Product warranty coverage is provided for malfunctions that occur under normal household use and in conditions included in the
instruction manual, on labels of the unit, or in any other cautionary notes.
1. Repairs will not be covered by the warranty in the following situations even if the warranty period has not expired. We assume
no responsibility in these situations:
( a ) Malfunctions or damage resulting from use of the product outside the use conditions included in the instruction manual,
labels on the unit, or in any other cautionary notes (including use outside of the specified areas).
( b ) Malfunctions or damage resulting from misuse, modification of the product, or improper repair done by unauthorised
personnel or repair centre.
( c ) Malfunctions or damage resulting from movement of the installation location, the product falling, moving or transporting the
product after the product was purchased.
( d ) Malfunctions or damage resulting from fire, earthquake, storm, floods, lightning, or other natural disasters as well as from
pollution, salt, abnormal voltages, or other external factors.
( e ) Malfunctions or damage resulting from use in vehicles or aboard ships or in environments with extremely high or low
temperatures, high humidity, dust, or other conditions beyond the range of acceptable use.
( f ) Malfunctions or damage resulting from use in a non-residential environment; such as in a business commercial setting.
( g ) If no purchase receipt or other proof verifying the purchase of the device can be provided; if the purchase date, customer
name, or authorised distributor / dealer name cannot be verified on this warranty; or if the information has been altered.
( h ) Malfunctions or damage of accessories or expendable items. This does not include malfunctions or damage caused by a
defective component or defective manufacturing.
( i ) Damage caused to the surface of the device (including scratches and dents).
( j ) Defects resulting from inappropriate storage such as in hot and humid environments, from deterioration over time, or from
natural wear and tear or parts and accessories.
( k ) If a false declaration regarding the cause of failure is provided.
2. Customers will be responsible for covering shipping/transportation fees and risk involved when shipping the product to a
BALMUDA Support even if it is within the warranty period.
3. Refurbished parts or alternative parts may be used for repairs. Faulty parts that are replaced will not be returned. All spare parts
will be collected and properly process or dispose of parts replaced during repair.
4. The warranty period at the time of initial purchase will be applied to products following non-chargeable repairs (including
product replacement) on the basis of the rules in this warranty.
5. We will not offer compensation for damages caused by an inability to use the purchased product due to malfunction.
6. This warranty document will not be reissued, so please keep it in a safe location.
7. This warranty is valid only within Singapore and Malaysia; depending on the country of purchase.
Any warranty repair shall be subject to the product warranty terms and conditions.
In the case of any dispute, our discretion is deemed as final. No other claims may be made as a result thereof.
