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R E T U R N P O L I C Y
Bakcou will accept the return or cancellation of an order under the following conditions:
eBikes & scooters may be returned within 14 days of delivery if the eBike shows no sign of use. However,
15% of the purchase price is non-refundable and purchasers are responsible for return shipping fees. The
original shipping charges are non-refundable.
Bakcou will not accept the returns of products after 14 days.
In the event of a product return, Bakcou will not accept the return of promotional items associated with
that sale. The MSRP value of the promotional items will be deducted from the refund.
Before a return is made, the customer must receive written approval of the return and a Return
Authorization Number from Bakcou, LLC. If a customer sends a return without the written consent of
the company, a refund will not be issued. The customer who sends a unit back without consent will be
responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by
Bakcou, LLC, you may receive an exchange, company credit or a refund.
Please address your return to:
Bakcou, LLC
c/o Return Authorization # ____________
2840 Wadman Drive, Unit B
Ogden, Utah 84401
All purchases made through authorized Bakcou retailers are subject to the dealer’s return and refund
policies. Bakcou does not accept direct returns of products sold through authorized retailers. All products
sold through dealers must be returned to the original seller.
Don’t forget to register your bike with us
to activate your product warranty
www.bakcou.com/product-registration
