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Pairing Troubleshooting
First, make sure that both your Windows 8 device and reader are fully charged. Both the
Windows 8 device and the reader have defined periods of discoverability. These “windows”
of discoverability are as follows:
Reader: Time the reader stays discoverable (waiting for pairing to start): 1 minute
and 30 seconds.
Reader: Once the reader is selected from the list on the phone, the 6 digits are
displayed on the phone and the 1
st
digit is displayed on the reader. the user must
confirm each digit within 10 seconds (by pressing the OK button).
Windows 8 device: about 30 seconds
If either of the discovery windows time out before the devices discover each other, pairing
will fail and the process must be restarted.
Troubleshooting - Other
On rare occasions, the reader will remain on even when the smart card is removed. The
reader’s LED screen will display as shown below. To reset the reader, remove the battery
and then reinsert the battery. If the condition is not remedied, please contact BALP Support
at
PAIRING FAQ
Can I still use my Windows 8 device’s internal Bluetooth radio for connections to
other devices, such as a headset?
Check with your network administrator or security officer. The US Department of Defense
recommends that the native Bluetooth radio be turned off when not in use as a security
precaution.
Can I pair my reader to an Windows 8 device while the reader is charging?
No
.
