21
ENG
Possible cause/solution
Problem
• The Baby Unit and Parent Unit may be too close to each other. Move them further apart.
• The volume on the Parent Unit may be set too high. Lower the volume.
A high-pitched sound is heard
from the units (feedback, static)
• Volume setting on the Parent Unit may be too low. Increase the volume.
• Battery power may be too low. Recharge the battery.
Cannot hear the baby sounds on
the Parent Unit
• In a quiet environment, surrounding the Parent Unit, decrease the volume on your Parent Unit to level 3 and below.
• In a loud environment, surrounding the Parent Unit, increase the volume to the maximum level
Background noises
• Automatic Night vision mode may be on. Increase lighting around the camera to force monitor out of night vision
mode.
Picture is black and white
• Camera Lens is dirty. Follow the Maintenance procedure.
• Confirm that power adapters are properly connected.
• Reset the Parent unit by pressing the RESET Hole
(16)
, located at the back of the Parent Unit, under the Antenna
(15
).
Lines/marks across the screen
• The power adapter may not be properly connected.
• Switch to another wall outlet.
• Switch between the Baby Unit and Parent Unit power adapters.
The rechargeable battery will not
charge, or no charge light shows
IMPORTANT:
If the above troubleshooting guide did not help you solve your problem, please contact our customer service via:
Email -
Toll Free Number –
(833) 568-2229 (USA ONLY)
Telephone Number -
(+972) 3-9566604 (INTERNATIONAL)
