09
Possible Cause
Solution
Symptom
Note:
If one or both sensors pads are not working
correctly stop using the device and contact your local
distributor for further guidance.
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2.
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Perform the Daily Performance Test manually on the
Babysense Device or via the App, which will detect the
source of the movement that the device detects. For
example, sources of wind such as: air conditioner, an
open window or a fan; movements of a baby mobile toy
(which can vibrate even if it is not turned on) or walking
around the bed area.
After neutralizing all environmental influences
(eliminate sources of wind, remove the mobile toy etc.),
perform the test again. If even after neutralizing all of
the environmental influences, the alarm does not sound
within 20 seconds, perform the following:
Test the control unit:
Disconnect all cables from the control unit.
Turn control unit on (with no cables attached).
Alarm activation within 20 seconds indicates that the
unit is OK – proceed to the next steps.
If the alarm does not sound within 20 seconds, stop
using the device and contact your local distributor.
Test each sensor pad separately:
Connect one sensor pad to either of the “SENSOR”
sockets on control unit.
Turn control unit on and take two steps back from the
bed.
Alarm activation within 20 seconds indicates that the
sensor is OK – perform the above procedures with the
second sensor pad.
If the alarm does not sound within 20 seconds,
place the sensor pad aside.
The alarm does
not sound within
20 seconds when
performing the
Daily
Performance Test
Environmental
influences detected
by the sensor pads,
such as wind, fan,
air conditioner,
baby mobile toy,
vibrations.
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False alarm after
30 seconds from
activating
The mattress is not
touching the
sensor pads.
• Make sure that the mattress and the sensor pads are
touching. If necessary, to ensure a firmer connection
add plywood under the sensor pads.
• The mattress is
raised due to an
object obstructing
the connection
between the sensor
pads and mattress.
• Make sure that there are no objects next to the sensor
pads or between the sensor pads and mattress.
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• Place extra plywood under the sensor pad so that the
sensor pad and the mattress will be tightly pressed
together.
The mattress does
not enable transfer
of baby
movements (rigid,
spring or air pocket
mattress).
Soft or spring bed /
crib base.
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No alarm due to
Incorrect testing
of the monitor by
taking baby out
the bed to test for
alarm activation
Performance test
used is incorrect.
Taking your baby out of the crib/bed and waiting for the
alarm to activate will not properly test the natural
operation of the Babysense Connect.
Please review the “Daily Performance Test” Section to
properly test that your device is functioning correctly.