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Chapter 3: Maintenance and Troubleshooting
Axon Signal Sidearm User Manual
exit Test Mode, the button is damaged. Stop using your Signal Sidearm sensor.
• Possible Cause 3:
The Signal Sidearm sensor may have a firmware issue that is preventing
it from functioning properly.
Remedy 3:
Reset the sensor, see Sensor Reset on page 10.
My camera activated, but I haven’t drawn my pistol.
• Possible Cause 1:
Your camera may have activated because another Axon Signal device
was used in range of your camera.
Remedy 1:
This is intended functionality of your camera.
• Possible Cause 2:
Your Signal Sidearm sensor may have registered a false positive. This
could be the result of multiple issues.
Remedy 2:
If your Signal Sidearm sensor has been functioning properly, inspect the
sensor for any damage. If you get repeated false positives, your Signal Sidearm may be
malfunctioning. Please contact Axon technical support.
I’m having trouble installing the sensor on my holster. It’s too tight and the bracket is
bending or there is a big gap between the sensor and the holster.
• Possible Cause 1:
You may have the incorrect bracket for your holster or your holster is
not a supported model.
Remedy 1:
Ensure your bracket is correct for you holster. If you do not have the correct
bracket, one can be requested from Axon.
• Possible Cause 2:
You may have placed a spacer on the incorrect side of the bracket.
Remedy 2:
Use of a holster spacer is acceptable, provided that the spacer is installed
between the bracket and the belt clip. Do not install a spacer between the bracket and
the holster as this may reduce performance of your Signal Sidearm sensor.
My battery lasted much less time than the published battery life specification.
• Possible Cause 1:
The battery life estimate is based on typical sensor use. If you use Mute
Mode or draw your pistol much more frequently than the typical use case, then battery
life can be reduced.
Remedy 1:
Axon does not recommend adjusting the use of your pistol and holster to
improve battery life.
• Possible Cause 2:
Your Signal Sidearm sensor may have a firmware or hardware issue that
is causing it to use more battery power than expected.
Remedy 2:
Replacing the battery will reset the sensor and should correct any firmware
problem that is causing the battery to drain too quickly. If this problem continues, then
there may be a hardware problem with your sensor. Please contact Axon technical
support.
My Signal Sidearm is too sensitive.
• Possible Cause 1:
The Signal Sidearm sensor has been designed with the input of law
enforcement officers to provide an optimal balance of sensitivity for registering true
pistol draws and rejecting normal daily interactions with the pistol.
