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Axis TW1200 Скачать руководство пользователя страница 50

Axis body worn solution

Troubleshooting

Problem

Cause

Solution

You are using an old version of
AXIS IP Utility.

Upgrade to AXIS IP Utility
version 4.14 or later.

System controller is turned off.

Connect the system controller
to the power supply.

System controller

Can't find system controller in
AXIS IP Utility.

System controller is not
connected correctly to the
network.

Connect the system controller
to the network.

Content destination is
unavailable.

Check the content destination
status on the

in AXIS Body Worn

Manager.

Many simultaneous offloads
affect transfer speed.

Open the device in AXIS Body
Worn Manager to check the
transfer status. Wait for
recordings to be transferred.
Transfer status history is
displayed for three days after
the transfer is complete.

Camera was undocked before
the transfer of the recording
was completed.

Open the device in AXIS
Body Worn Manager to check
the transfer status. Dock
the camera and wait for all
recordings to be transferred.
Transfer status history is
displayed for three days after
the transfer is complete.

The time in the body worn
system doesn't match the time
of the content destination.

Make sure that the body
worn system and the content
destination have matching
time.

Recordings don't appear in
content destination.

Out of licenses.

Check licenses and buy
additional licenses if needed.

Recordings have the wrong
resolution.

The image resolution setting
in AXIS Body Worn Manager
is wrong.

Go to the camera profile in
AXIS Body Worn Manager
and set the correct image
resolution.

Recording is deleted.

Retention time of the content
destination is short. For
example: If the retention time
on the content destination is
7 days, and the recording on
the camera is 8 days old when
docking, then the recording
will be deleted when it reaches
the content destination.

Change the retention time on
the content destination to a
higher value.

Recording is transferred from
camera to system controller,
but not from the system
controller to the content
destination.

The camera has been removed
from the content destination.

Rename the user that the
camera is assigned to, and
restart the system controller.

Content destination

Connection between the body
worn system and the content
destination is lost.

Certain configurations, such as
the IP address of the content
destination were changed.

Change connection file on
page 25

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Содержание TW1200

Страница 1: ...Worn Camera AXIS W101 Body Worn Camera AXIS W700 Docking Station 1 bay AXIS W701 Docking Station 8 bay AXIS W800 System Controller AXIS TW1200 Mini Bullet Sensor AXIS TW1201 Body Worn Mini Cube Senso...

Страница 2: ...different user 22 Remove a user 22 System monitoring 23 Dashboard 23 Download camera usage report 23 Monitor system controller storage 24 Monitor camera use 24 Email notifications 24 Maintenance 25 25...

Страница 3: ...functions only when it s connected to a content destination The Axis body worn system 2 consists of Axis body worn cameras 5 Axis docking stations 6 Axis system controllers 7 and AXIS Body Worn Manage...

Страница 4: ...The system is supported by different types of content destinations such as evidence management systems EMS video management systems VMS and media servers You can use the Body Worn Integration API to i...

Страница 5: ...assignment see Set up self assign camera assignment To watch this video go to the web version of this document www axis com products online manual 58704 t10138319 Getting started with the Axis body wo...

Страница 6: ...recommend using a UPS Uninterruptible Power Supply to avoid unexpected system shutdowns 1 Connect the system controller to your network 2 Connect the docking stations to the Docking stations ports on...

Страница 7: ...est firmware Download the latest firmware at axis com Name your body worn system This makes it easier identifying it in your content destination and in different cloud services and when you receive em...

Страница 8: ...not know the IP address see Access AXIS Body Worn Manager for the first time on page 7 2 Enter the username root and your administrator password AXIS Body Worn Manager opens in your browser Content d...

Страница 9: ...lect recordings made by a specific person for example when creating a case See Create a user on page 13 for information on how to associate recordings with a user in AXIS Case Insight System backup Th...

Страница 10: ...recording as a reminder and as reassurance Select a preferred interval for the periodic reminder or turn it off Allow silent mode Allows the camera user to turn the display front recording indicator...

Страница 11: ...space on the camera storage When using the maximum resolution 1080p in very complex scenes with a lot of movement or in low light the pre buffer memory can get full resulting in a slightly shorter pr...

Страница 12: ...ct Allow silent mode Turn off the microphone while recording Select Allow audio recording off 1 Enables dual audio channels optimized for processing in raw format This results in a slightly higher bit...

Страница 13: ...the user are managed in AXIS Case Insight You can t enter or change the username for an existing user To do this you must remove the user and add it again 3 4 Choose a Camera profile 4 Click Add user...

Страница 14: ...k it to indicate that a user must be assigned to the camera before use Assign a camera to a user 1 Go to Devices 2 Open the camera you want to assign 3 In the Assigned to list select a user Set up sel...

Страница 15: ...body worn system 2 Access the new system controller see Access AXIS Body Worn Manager for the first time 3 Select Extend an existing system 4 Create an administrator password and click Okay 5 Type in...

Страница 16: ...ts its name from the uploaded crt file minus the suffix This name must be unique Automatic recording activation In combination with pre buffer automatic recording activation ensures that the whole inc...

Страница 17: ...9 The wireless connectivity status LED on the camera pulses yellow to show that the pairing started Wait for the wireless connectivity status LED on the camera to light up green which indicates a succ...

Страница 18: ...recordings 1 Go to Camera profiles 2 Open the profile you want to edit 3 Deselect Allow access to recordings Cloud extensions The body worn system comes with a set of standard features out of the box...

Страница 19: ...egions Azure Front Door Global dispatchse1 st axis com 443 dispatchse1 st axis com 80 dispatchse2 st axis com 443 dispatchse2 st axis com 80 dispatcher st axis com 443 dispatcher st axis com 80 dispat...

Страница 20: ...TTPS System controller regional onboarding The system controller identifies itself with a trusted certificate and will get Azure IoT Hub credentials in return EU Germany noreply de mail body worn axis...

Страница 21: ...alia flags au bodyworn axis cloud 443 HTTPS API for feature flags Front for api flagsmith com Azure Front Door Asia Pacific Australia agnss au bodyworn axis cloud 443 HTTPS API for fetching Assisted G...

Страница 22: ...e to update the user structure there as well if needed 1 Assign a camera to a user on page 14 2 Go to your content destination and make the required changes to the user structure Remove a user 1 Go to...

Страница 23: ...help to fix the problem A device can have more than one status at the same time Hover the status icons to view more details Download camera usage report The camera usage report shows for each user ho...

Страница 24: ...reservation is removed Any remaining storage reserved may indicate transfer error To view Storage information go to Devices and open the system controller that you re interested in Monitor camera use...

Страница 25: ...To download a system report from a system controller that is part of the extended system 1 Access the system controller 2 Open the context menu 3 Click Download system report 4 Send the file to Axis s...

Страница 26: ...stination 3 Upload the new connection file 4 Click Save Note If you want to switch to a different content destination you need to reset the system see Reset system on page 28 Remove system hardware Yo...

Страница 27: ...t When you remove a system controller from the body worn system all content is transferred to the content destination and the system controller is reset to factory default settings To remove an extens...

Страница 28: ...he extension system controller 2 Open the context menu 3 Click Reset system controller Note The backup extension system controller can t be reset to factory default settings Reset system Important Nev...

Страница 29: ...how to restore the system To restore the system you need your latest System restore key see Download System restore key Restore a system with more than one system controller Restoring the body worn s...

Страница 30: ...key There are two ways to download the System restore key The System restore key is generated and downloaded during the system setup You can also download a System restore key at any time in AXIS Bod...

Страница 31: ...d fallback server as opposed to Manual time as these ensure an accurate system time The time and time zone of your body worn system must always match the time and time zone of the content destination...

Страница 32: ...k Choose file to select a system firmware file on your computer 3 Click Upload and install A system firmware upgrade takes effect immediately All system controllers in the system are upgraded When the...

Страница 33: ...troller is used as a buffer when content is transferred from a camera to the content destination The body worn system only works when it s connected to a content destination where the recordings are s...

Страница 34: ...eady for use Turn off the system controller Press and hold the power button until the status LED turns amber Shut down begins when the status LED turns amber The system controller is off when the stat...

Страница 35: ...Axis body worn solution Camera user guide Camera user guide Product overview 1 Power button 2 Front recording indicator 3 Display 4 Top button 5 Function button 6 Camera lens 7 Front button 35...

Страница 36: ...left 5 Storage status Green 1 hour of recording left Amber 0 5 1 hours of recording left Red 0 0 5 hours of recording left 6 Microphone Lights up if you ve turned off the microphone 7 Wireless connect...

Страница 37: ...s off the display front recording indicator beep and vibration Turn off silent mode Press the top button for at least 3 s Turns on the display front recording indicator beep and vibration Check remain...

Страница 38: ...figuration is synchronized with the system When you dock the camera it restarts After about 10 seconds the status LEDs start pulsing with amber light After another 10 seconds the camera starts uploadi...

Страница 39: ...a non abrasive solvent free neutral soap or detergent with water Use a soft microfiber cloth or moist non abrasive sponge Dry with a soft cloth to prevent water spotting NO NO NOTICE TICE TICE Never u...

Страница 40: ...r time than configured in AXIS Body Worn Manager Body worn camera error feedback Use the body worn camera feedback to identify different errors The table below shows the different camera behaviors wha...

Страница 41: ...e body worn camera If the camera extension LED is off then there is something wrong with the sensor camera Try replacing the sensor camera LED All flash amber The camera Is not added in the body worn...

Страница 42: ...ler is okay see Dashboard LED Docking status flashes amber Battery red Battery is not charging Try the General troubleshooting steps If the problem persists try axis com support 1 The body worn camera...

Страница 43: ...era user guide Number Name Description 1 Recording button Use the recording button to start and stop recording 1 2 Front recording indicator Lights up red when recording 3 USB connector Connects to th...

Страница 44: ...AXIS Body Worn Assistant The purpose of the visual watermark is to prevent anyone from spreading video without the possibility to trace its origin You can view the recordings in AXIS Body Worn Assist...

Страница 45: ...the AXIS Body Worn Assistant option click Pair 5 Select Local pairing or Remote pairing and click Next 6 Follow the on screen instructions in AXIS Body Worn Manager and in AXIS Body Worn Assistant No...

Страница 46: ...h AXIS Body Worn Assistant AXIS Body Worn Assistant user guide I want to Action needed Skip one frame forward or backward Double tap the right side of the video to go one frame forward Double tap the...

Страница 47: ...onal information about a recording This information can for instance help investigators or evidence management systems when building a case or when managing files You can add a category and notes to a...

Страница 48: ...er button on the camera for 4 seconds 2 Charge the camera using a USB charger See Charging the camera Camera doesn t record Camera storage is full storage status is red Dock the camera Recording start...

Страница 49: ...tarting the camera depends on the outdoor environment For example tall buildings and humidity in the atmosphere can increase the time it takes to get the first GPS position Location data is turned off...

Страница 50: ...e body worn system doesn t match the time of the content destination Make sure that the body worn system and the content destination have matching time Recordings don t appear in content destination O...

Страница 51: ...to the system controller You are using an RFID reader that is not supported by the body worn system Use External RFID Card Reader 125kHz 13 56MHz with NFC USB Location data is turned off Turn Locatio...

Страница 52: ...the system controller see System controller Logs and recordings remain intact on the system controller storage during the restart 2 Upgrade the system controller with the latest firmware see Upgrade s...

Страница 53: ...tion and then change the password The device password is the primary protection for your data and services Axis devices do not impose a password policy as they may be used in various types of installa...

Страница 54: ...ts and how our products perform This way we can improve our products and the user experience We don t collect any personal data Please refer to our Privacy Policy for details AXIS Body Worn Manager us...

Страница 55: ...User Manual Ver M15 5 Axis body worn solution Date January 2022 Axis Communications AB 2020 2022 Part No T10135878...

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