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AXIS Q8665-LE PTZ Network Camera

How to access the product

How to access the product

To install the Axis product, see the Installation Guide supplied with the product.

The product can be used with most operating systems and browsers. We recommend the following browsers:

•

Internet Explorer

®

with Windows

®

•

Safari

®

with OS X

®

•

Chrome

TM

or Firefox

®

with other operating systems.

To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.

The Axis product includes one (1) H.264 decoder license for viewing video streams. The license is automatically installed with AMC.
The administrator can disable the installation of the decoders to prevent installation of unlicensed copies.

Note

• QuickTime

TM

is also supported for viewing H.264 streams.

How to access the product from a browser

1. Start a web browser.

2. Enter the IP address or host name of the Axis product in the browser’s address field.

To access the product from a Mac computer (OS X), go to Safari, click on Bonjour and select the product from the
drop-down list.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about
how to discover and assign an IP address, see the document

Assign an IP Address and Access the Video Stream

on Axis

Support web at

www.axis.com/support

Note

To show Bonjour as a browser bookmark, go to

Safari > Preferences

.

3. Enter your username and password. If this is the first time the product is accessed, the root password must first be

configured.

4. The product’s live view page opens in your browser.

Note

The controls and layout of the live view page may have been customized to meet specific installation requirements and
user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in
your own live view page.

How to access the product from the Internet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which
will attempt to automatically configure the router to allow access to the product. This is enabled from

Setup > System Options >

Network > TCP/IP Advanced

.

For more information, see

NAT traversal (port mapping) for IPv4 on page 50

. See also AXIS Internet Dynamic DNS Service at

www.axiscam.net

For Technical notes on this and other topics, visit the Axis Support web at

www.axis.com/support

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Содержание Q8665-LE PTZ

Страница 1: ...AXIS Q8665 LE PTZ Network Camera User Manual ...

Страница 2: ...other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2014 30 EU See Electromagnetic compatibility EMC on page 2 Low...

Страница 3: ...ct shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collectio...

Страница 4: ...verlays 23 Focus Zoom 25 How to configure the live view window 26 About PTZ Pan Tilt Zoom 28 About preset positions 28 Gatekeeper 29 About guard tours 29 Advanced 30 Configure the Wiper 31 Configure the Washer 31 How to install a PTZ driver 32 About the control queue 32 About detectors 33 About camera tampering 33 About motion detection 33 About applications 36 About application licenses 36 How to...

Страница 5: ...Wiper 58 Troubleshooting 59 How to check the current firmware 59 How to upgrade the firmware 59 Symptoms possible causes and remedial actions 60 Technical specifications 63 LED Indicators 63 SD card slot 63 Buttons 63 Connectors 64 Performance considerations 64 5 ...

Страница 6: ...uld result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other message levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information whi...

Страница 7: ... of the housing unit see Housing Unit on page 8 For an overview of the buttons and connectors on the camera see Camera Unit on page 8 For an overview of the illuminators see page 8 For an overview of the light sensor box see page 9 1 Sunshield 2 Illuminators bracket 3 Illuminators 4 Light Sensor Box Not valid for AXIS Q8665 LE 24 V AC 5 PTZ Network Camera 6 Base Unit 7 ...

Страница 8: ... 4 Wiper 5 Wiper motor 6 Illuminator circuit board 7 Illuminator cable glands 8 Camera unit 1 RS485 RS422 connector 2 Power connector 3 Network connector 4 Status indicator LED 5 microSD memory card slot 6 Control button Important Do not change the position of the switch on threshold regulator 8 ...

Страница 9: ...AXIS Q8665 LE PTZ Network Camera Hardware overview 1 Twilight sensor 2 Cable 3 Switch on threshold regulator 4 Infrared power control The light sensor box is not valid for AXIS Q8665 LE 24 V AC 9 ...

Страница 10: ...AXIS Q8665 LE PTZ Network Camera Hardware overview 1 Lid 2 Screw 4x 3 Conduit including power ground and signal cables 4 Cable gland incoming mains power 5 Day night sensor 10 ...

Страница 11: ...tion about how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com support Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your username and password If this is the first time the product is accessed the root password must first be configured 4 The product s live view page opens in yo...

Страница 12: ...firm the spelling 3 Click OK The password has now been configured Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 57 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image fl...

Страница 13: ...cking the Heater button To show the button go to Setup Live View Config Under Action Buttons select Show heater button and specify the number of minutes the heater should be activated Enable or disable the Gatekeeper by selecting On or Off from the drop down list For more information about the Gatekeeper see page 29 Activate or de activate IR illumination from Setup Video Camera Settings Enable th...

Страница 14: ...entire window To set a permanent focus window see About preset positions on page 28 Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area Click in the image and dr...

Страница 15: ...raffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simu...

Страница 16: ...the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be ...

Страница 17: ...eams Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 17 ...

Страница 18: ...e view window Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 45 See also the online help How to perform a basic setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 45 2 TCP IP See page 48 3 Date Time See page 47 4 Video Stream See page 19 The Basic Setup menu ...

Страница 19: ...ct the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply Image The default image settings can be configured under Video Video Stream Select the Image tab The following settings are available Resolution Select the default resolution Compression The compression lev...

Страница 20: ...r compression with maintained video quality It requires a larger amount of processing power to decode than the Baseline profile About bitrate control Bitrate control is useful to make sure the video streaming does not take up too much bandwidth About variable bitrate Variable bitrate VBR adjusts the bitrate according to the image complexity When the activity in the scene increases VBR adjusts the ...

Страница 21: ...dia profiles from this page About camera settings The Video Camera Settings page provides access to advanced image settings for the Axis product About image appearance To change Image Appearance go to the menus under Setup Video Camera Settings Increasing the Color level increases the color saturation The value 100 produces maximum color saturation and the value 0 results in a black and white imag...

Страница 22: ...used to calculate the exposure For most situations the Auto setting can be used You can select a predefined area by defining Include and Exclude windows within the image Exclude windows exclude areas that are too bright or dark and Include windows include areas in the scene that have better lighting which will contribute to the exposure data There must be at least one Include window There can be a...

Страница 23: ...is outside of the visible range it is not possible to see if it is active Use the camera to check if the IR illumination is active The IR illumination can be activated or de activated from the product s Live View page Other settings can be defined from Setup Video Camera Settings De select the Enable IR illumination option to disable IR illumination altogether If you disable the Synchronize IR ill...

Страница 24: ...n the Text field 7 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seconds How to display the pan or tilt position as a text overlay It may be useful to retrieve for instance from a recorded video the pan or tilt position in degrees in which an event has taken place This can be obtained by including the position in the image as a text overlay using ...

Страница 25: ...lp To scale the image automatically select Scale with resolution The image will be scaled down to fit the resolution used by the Axis product 5 Click Save How to include an overlay image 1 Go to Video Overlay Image 2 Select the image to use from the Use overlay image list and click Save 3 Go to Video Video Stream and select the Image tab 4 Under Overlay Settings select Include overlay image at the...

Страница 26: ...ew a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help About viewer settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS ...

Страница 27: ...nk a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 27 ...

Страница 28: ...9 How to add a preset position Note The focus window rectangle will disappear after a while but the focus window will still be active 1 Go to Setup PTZ Preset Positions 2 Click in the image or use the controls to steer the camera view to the desired position 3 To add a focus window select Focus window Place the mouse pointer on the part of the image that you want to focus on click and drag to crea...

Страница 29: ...he settings for that preset The focus window can be redefined for the preset but it cannot be deleted unless the preset is deleted Gatekeeper The Gatekeeper monitors an area such as an entrance gate When motion is detected in the monitored area the Gatekeeper will steer the camera to a selected preset position Using a zoomed in preset position can make it possible to for example read a license pla...

Страница 30: ...00 and click Save to set the pan tilt speed Nozzle Position Select Nozzle Position and click Save to save the current PT position as the washing position and to enable the washer button on the Live View page For information about how to configure the washer see Configure the Washer on page 31 Washer Configuration Enter a value 1 or 2 and click Save to select a washer configuration For more detaile...

Страница 31: ...r dwell time enter a value between 1 60 seconds to set the duration of the sequence This value applies only to the wiper sequence and has no effect on the washer configuration described below 3 Click Save Configure the Washer The product can be equipped with an optional washer not included to enable cleaning of the protective window To enable the washer button on the Live view page and configure t...

Страница 32: ...ntrol queue polltime is measured in seconds For more information see the online help The administrator can set up a queue for PTZ controllers from PTZ Control Queue Once set up the PTZ Control Queue buttons appear in the live view window offering one viewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 45 with a h...

Страница 33: ... an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see About events on page 37 About moti...

Страница 34: ... To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del About motion detection parameters The parameters controlling motion detection are described in the table below Parameter Object Size History Sensitivity Description Objec...

Страница 35: ...elect a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended 35 ...

Страница 36: ...ick Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product admi...

Страница 37: ...er a descriptive name for the rule 3 Select Applications from the Trigger drop down list and then select VMD It s also possible to select Detectors from the Trigger drop down list then select Motion Detection and then select the motion detection window 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a Stre...

Страница 38: ... camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Re...

Страница 39: ...ent Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration How to add recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients For information about available option...

Страница 40: ... Notification How to set up email recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server Note Some email providers have security filters that prevent users from receiving or viewing large attachments from receiving scheduled emails and similar Check the email ...

Страница 41: ...ck OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page How to set up recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in...

Страница 42: ...s are configured under System Options Date Time see Date Time on page 47 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous reco...

Страница 43: ... on page 42 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window About continuous recording The Axis product can be configured to continuou...

Страница 44: ... Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer...

Страница 45: ... and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basic Setup menu Ba...

Страница 46: ... is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Int...

Страница 47: ...cate 1 Create a self signed certificate see How to create a self signed certificate on page 47 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate How to inst...

Страница 48: ...see page 57 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings ...

Страница 49: ...axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled an...

Страница 50: ...Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis produ...

Страница 51: ...manually configure port forwarding in the NAT router If you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP ser...

Страница 52: ...nter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start Warm start Link up Authentication failed Note All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP ...

Страница 53: ... If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number ...

Страница 54: ... prevent unauthorized individuals and systems from accessing recorded video the SD card content can be encrypted Encryption can only be enabled when the card is unmounted After enabling encryption the SD card must be formatted so that no unencrypted data remains on the card The card must also be mounted before it can be used Note If autoformat is enabled the card will be formatted and mounted auto...

Страница 55: ...stop writing to the share and protect recordings from being removed select Lock under Recording Settings Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Note A restart clears all entries ...

Страница 56: ...cess Log is automatically included in the Server Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server report zip file should always be included when contacting suppor...

Страница 57: ... caution A reset to factory default resets all settings including the IP address to the factory default values To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power 3 Keep the control button pressed for 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is com...

Страница 58: ...t Risk of damage to the equipment Make sure the pan tilt unit is not in operation when cleaning or chaning the wiper 1 Clean the rubber on the wiper using recommended cleaning agents 2 Carefully adjust the wiper so that the rubber is positioned against the front window making sure the wiper can clean the window correctly 3 If necessary change the wiper by removing the nut 1 Nut 2 Wiper 58 ...

Страница 59: ...ing the firmware 1 Download the latest firmware file to your computer available free of charge at www axis com support 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer 4 Click Upgrade 5 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product 6 Go to Setup Basic...

Страница 60: ...e with the Axis product Check all cabling and reinstall the product Possible IP address conflict with another device on the same subnet The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a b...

Страница 61: ...t addresses used by the Axis product are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Poor rendering of H 264 images Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your...

Страница 62: ... a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the System Log under System Options Support Logs Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see About events on page 37 Video cannot be recorded Check that the...

Страница 63: ...p System Options Ports Devices LED See the online help for more information Network LED Indication Green Steady for connection to a 100 Mbit s network Flashes for network activity Amber Steady for connection to a 10 Mbit s network Flashes for network activity Unlit No network connection Power LED Indication Green Normal operation Amber Flashes green amber during firmware upgrade SD card slot NO NO...

Страница 64: ...te required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this also affects the frame rate The following factors are the most important to consider High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth Access by large numbers of Motion JPEG or unicast H 264 clients affects the b...

Страница 65: ...User Manual Ver M5 2 AXIS Q8665 LE PTZ Network Camera Date March 2017 Axis Communications AB 2014 2017 Part No 60456 ...

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