Axis Q8632-E, Руководство пользователя, Страница: 56 / 60

AXIS Q8632-E PT Thermal Network Camera
Troubleshooting
Firewall protection Check the Internet firewall with your network administrator.
Default routers required
Check if you need to configure the router settings from System Options > Network > TCP/IP >
Basic .
Problems with streaming H.264
Problems with AXIS Media
Control (
Internet Explorer
only )
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
No H.264 displayed in the
client Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See
About AXIS Media Control (AMC) on page 13 .
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder .
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced .
Multicast H.264 only
accessible by local clients Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264
displayed in the client Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Poor rendering of H.264
images Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Lower frame rate than
expected See Performance considerations on page 59 .
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is not set to Decode only
key frames .
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product.
Status and Network indicator LEDs are flashing red rapidly
Hardware failure Contact your Axis reseller.
Product does not start up
Product does not start up If the product does not start up keep the network cable connected and re-insert the power cable
to the midspan.
Video and image problems, general
Image unsatisfactory
Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings .
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