AXIS P9106-V Network Camera
Troubleshooting
Problems with streaming
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
device need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis device
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Poor rendering of H.264
images
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Go to the adapter’s documentation for more
information.
Lower frame rate than
expected
• See
Performance considerations on page 17
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• Log in to the device’s webpage and set a capture mode that prioritizes frame rate.
Changing the capture mode to prioritize frame rate might lower the maximum
resolution depending on the device used and capture modes available.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz)
of the Axis device.
Problems retrieving additional video streams
‘Video Error’ displayed in
AXIS Companion, or
‘Stream: Error. Something
went wrong. Maybe there
are too many viewers.’ in
Chrome/Firefox, or
‘503 service unavailable’
error in Quick Time, or
‘Camera not
available’ displayed in
AXIS Camera Station, or
‘Error reading video stream’
message in browser when
using the Java applet
This camera is designed to deliver up to four different streams. If a fifth unique stream is requested,
the camera will not be able to provide it, and an error message is displayed. The error message
depends on the way the stream is requested. The streams are used on a first come, first served
basis. Examples of instances using a stream are:
• Live viewing in a web browser or other application
• While recording - continuous or motion triggered recording
• An event using images on the camera, for example an event sending an e-mail with an
image every hour
• An installed and running application, such as AXIS Video Motion Detection, will always
consume a video stream, whether it is used or not. A stopped application does not
consume a video stream.
The camera can deliver more than four simultaneous streams provided the configuration of any
additional stream is identical to any of the first four streams. Identical configuration implies exactly
the same resolution, frame rate, compression, video format, rotation etc. For more information see
the white paper “Max number of unique video stream configurations”, available at
.
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
•
High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.
•
Rotating the image in the GUI will increase the product's CPU load.
•
Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
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