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AXIS P1245 Network Camera

Troubleshooting

Troubleshooting

How to check the current firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

.

How to upgrade the firmware

Important

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the

new firmware) although this is not guaranteed by Axis Communications AB.

Note

• After the upgrade process has completed, the product restarts automatically. If you restart the product manually after

the upgrade, wait 10 minutes even if you suspect that the upgrade has failed.

• When you upgrade the Axis product with the latest firmware, the product receives the latest functionality available. Always

read the upgrade instructions and release notes available with each new release before upgrading the firmware.

1. Download the latest firmware file to your computer, available free of charge at

www.axis.com/support

2. Go to

Setup > System Options > Maintenance

in the product’s webpages.

3. Under

Upgrade Server

, click

Browse

and locate the file on your computer.

4. Click

Upgrade

.

5. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

6. Go to

Setup > Basic Setup

to verify the firmware upgrade.

AXIS Camera Management can be used for multiple upgrades. See

www.axis.com

for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product may become unresponsive. Flashing
red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on
the product’s label.

1. In

UNIX/Linux

, type the following from the command line:

arp -s <IP address> <serial number> temp
ping -l 408 <IP address>

In

Windows

, type the following from a command/DOS prompt (this may require that you run the command prompt as

an administrator):

arp -s <IP address> <serial number>
ping -l 408 -t <IP address>

2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that opens, use the

Browse

button to select the upgrade

file to use. Then click

Load

to restart the upgrade process.

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Содержание P1245

Страница 1: ...AXIS P1245 Network Camera User Manual ...

Страница 2: ... and logos are trademarks or registered trademarks of Oracle and or its affiliates The UPnP Word Mark and UPnP Logo are trademarks of Open Connectivity Foundation Inc in the United States or other countries SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registe...

Страница 3: ...al In accordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment t...

Страница 4: ... overlays 20 About privacy masks 22 How to configure the live view window 23 How to set default viewer for browsers 23 About viewer settings 23 About user defined links 23 About applications 24 About application licenses 24 How to upload and start an application 24 Application Considerations 24 About events 25 How to set up action rules 25 How to add recipients 26 How to create schedules 28 How to...

Страница 5: ...AXIS P1245 Network Camera Table of Contents Performance considerations 50 5 ...

Страница 6: ...result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other message levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information which h...

Страница 7: ...AXIS P1245 Network Camera Product overview Product overview AXIS P12 Mk II Main Unit 1 Status LED 2 Control button 3 RJ12 connector 4 Network connector PoE 5 SD card slot microSD card 7 ...

Страница 8: ...or About the sensor units We recommend that you connect the sensor units to the main unit before powering the main unit If you disconnect a sensor unit and connect a different sensor unit it may be necessary to restart the main unit How to shorten the sensor unit cable Note This cable can only be shortened not extended or modified in any other way 8 ...

Страница 9: ...e end of the cable 3 Peel back the shield 4 Flatten the colored wires in the order described below 1 Brown 2 White brown 3 Not used 4 Not used 5 White blue 6 Blue NO NO NOTICE TICE TICE Make sure that the wires stay in the correct order and that the cable shield makes good contact with the connector shield 5 Insert the wires all the way into a shielded 6P6C RJ12 connector 6 Use a crimping tool to ...

Страница 10: ... For information about how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at axis com support Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your username and password If this is the first time the product is accessed the root password must first be configured 4 The product s live view page ope...

Страница 11: ... preferences Consequently some of the examples and functions featured here may differ from those displayed in your own live view window The following provides an overview of each available control About the controls in the live view window Select a stream profile for the live view window from the Stream Profile drop down list For information about how to configure stream profiles see page 19 Use t...

Страница 12: ...ing buttons The Play button connects to the Axis product and starts playing a media stream The Stop button stops the media stream The Snapshot button takes a snapshot of the video image Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream on...

Страница 13: ...ic on the network until a client connects and requests the stream Note that there are a maximum of 10 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultan...

Страница 14: ... Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be ins...

Страница 15: ...s Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 15 ...

Страница 16: ...iew window Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 32 See also the online help How to perform a basic setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 32 2 TCP IP See page 35 3 Date Time See page 34 4 Video Stream See page 17 The Basic Setup menu can...

Страница 17: ...image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes Mirror image If required the image can be mirrored Rotate image If required the image can be rotated Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be Limited to a fixed amount Alternatively t...

Страница 18: ...be combined with Zipstream see About Zipstream on page 19 We recommend using a high bitrate limit to enable the full potential of Zipstream About variable bitrate Variable bitrate VBR adjusts the bitrate according to the image complexity When the activity in the scene increases VBR adjusts the bitrate according to the complexity using up more bandwidth for increased activity in the scene and less ...

Страница 19: ...MBR with a high bitrate limit to enable the full potential of Zipstream For instance in railway surveillance where at times there is a lot of movement in the scene and where it is important to capture details such as facial features the MBR should be set to 10Mbit s for 1080p resolution at 30 fps To further save bandwidth go to Setup Video Video Stream and do one or more of the following Go to the...

Страница 20: ...gs Configure the exposure settings to suit the image quality requirements in relation to temperature variations in the scene Automatic gain control This setting is used to automatically adjust the gain to an appropriate range the weaker the image signal the stronger the gain Select the Linear or Equalization automatic gain control method The latter uses a histogram equalization method which adjust...

Страница 21: ...a fixed number of seconds About overlay images An overlay image is a static image superimposed over the video stream The image for example a company logo is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image Image specifications The uploaded image should be a Windows 24 bit BMP image with maximum 250 colors The image width and height in pix...

Страница 22: ... Y 0 position is the top left corner If a part of the image is positioned outside the video image the overlay image will be moved so that the whole image is visible 6 Click Save About privacy masks A privacy mask is a user defined area that covers parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed using the...

Страница 23: ...nformation please see the online help About viewer settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This i...

Страница 24: ...oad Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrat...

Страница 25: ...gger drop down list and then select VMD 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a Stream profile and configure the Duration settings as described below 7 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions and click Add ...

Страница 26: ...rigger can be used only for edge storage recording status System System Ready Trigger the rule when the product has been started and all services are running This can for example be used to send a notification when the product restarts Time Recurrence Trigger the rule periodically See How to set up recurrences on page 28 This can for example be used to upload an image every 5 minutes Use Schedule ...

Страница 27: ... information for the SFTP server and the server s public key MD5 fingerprint 32 hexadecimal digits The SFTP recipient supports SFTP servers using SSH 2 with RSA and DSA host key types RSA is the preferred method To use DSA disable the RSA key on the SFTP server HTTP Send Images Send Notification Send Video Clip HTTPS Send Images Send Notification Send Video Clip Encrypted file transfer using Hyper...

Страница 28: ... port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certificates available in the Axis product For information on how to upload certificates see About certificates on page 33 How to create schedules Schedules can be used as action rule triggers or as additional conditions for example to recor...

Страница 29: ...e configured under System Options Date Time see Date Time on page 34 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordin...

Страница 30: ... page 29 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window About continuous recording The Axis product can be configured to continuously...

Страница 31: ...etting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer mat...

Страница 32: ...ous users access to the Live View page Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities off...

Страница 33: ... are provided by a Certification Authority CA You need a CA certificate to authenticate the authentication server a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options Security Certificates See About certificates on page 33 To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X ...

Страница 34: ... configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time Synchronize with computer time Sets date and time according to the computer s clock With this option date and time are set once and w...

Страница 35: ...ss according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 35 The ARP Ping service is enabled by default but is automatically disabled two minutes a...

Страница 36: ...bled Press and hold the product s control button see Product overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product w...

Страница 37: ...or more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Optio...

Страница 38: ...ve FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 str...

Страница 39: ...ote All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 32 To enable SNMP v3 check the box and provide the initial user password Note The initial passwo...

Страница 40: ...filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under General Settings How to mount and unmount the SD card NO NO NOTICE TICE TICE To prevent corruption of recordings the SD card should always be unm...

Страница 41: ... is unmounted After enabling encryption the SD card must be formatted so that no unencrypted data remains on the card The card must also be mounted before it can be used Note If autoformat is enabled the card will be formatted and mounted automatically when encryption is enabled The format and mount steps below should then be skipped To encrypt the SD card content 1 Open the Axis product s webpage...

Страница 42: ...p writing to the share and protect recordings from being removed select Lock under General Settings Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Note A restart clears all entries in th...

Страница 43: ...duct status in a pop up window The access log is automatically included in the server report Download Server Report Creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot from Live View option to include a snapshot of the product s Live View The zip file should always be included when contacting support Parameter List Shows the product s par...

Страница 44: ...caution A reset to factory default resets all settings including the IP address to the factory default values To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power 3 Keep the control button pressed for 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is comp...

Страница 45: ... the firmware 1 Download the latest firmware file to your computer available free of charge at www axis com support 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer 4 Click Upgrade 5 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product 6 Go to Setup Basic Se...

Страница 46: ...ith the Axis product Check all cabling and reinstall the product Possible IP address conflict with another device on the same subnet The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a brow...

Страница 47: ...ator to see if there is a firewall preventing viewing Poor rendering of H 264 images Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Refer to the adapter s documentation for more information Lower frame rate than...

Страница 48: ... be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount NO NO NOTICE TICE TICE Formatting the card will remove all content including all recordings from the SD card 48 ...

Страница 49: ...t use sharp tools metal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove the card Risk of data loss and corrupted recordings Do not remove the SD card while the product is running Unmount the SD card from the product s webpage before removal This product supports microSD microSDHC microSDXC cards not included For SD card recommendations see ax...

Страница 50: ...affects the bandwidth Access by large numbers of Motion JPEG or unicast H 264 clients affects the bandwidth Simultaneous viewing of different streams resolution compression by different clients affects both frame rate and bandwidth Use identical streams wherever possible to maintain a high frame rate Stream profiles can be used to ensure that streams are identical Accessing Motion JPEG and H 264 v...

Страница 51: ...User Manual Ver M1 7 AXIS P1245 Network Camera Date July 2017 Axis Communications AB 2017 Part No 1744576 ...

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