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AXIS M3204 Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp
ping -s 408 <IP address>

Windows

, type the following from a command/DOS prompt:

arp -s <IP address> <serial number>
ping -l 408 -t <IP address>

2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the

Browse

button to select the upgrade

le to use. Then click

Load

to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status

indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

detailed instructions.

The product is located on a

different subnet

If the IP address intended for the product and the IP address of the computer used to access the

product are located on different subnets, you will not be able to set the IP address. Contact your

network administrator to obtain an IP address.

The IP address is being used

by another device

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS

window, type

ping

and the IP address of the product:

• If you receive:

Reply from <IP address>:

bytes=32; time=10...

this means that the IP address may already be in use by another device on the network.

Obtain a new IP address from the network administrator and reinstall the product.

• If you receive:

Request timed out

, this means that the IP address is available for

use with the Axis product. Check all cabling and reinstall the product.

Possible IP address con

ict

with another device on the

same subnet.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address.

This means that if the same default static IP address is also used by another device, there may

be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

to log in. You may need to manually type

http

https

in the browser’s address

eld.

The IP address has been

changed by DHCP

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

Identify the product using its model or serial number.

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

now has a

xed IP address that will not change.

Certi

cate error when using

IEEE 802.1X

For authentication to work properly, the date and time settings in the Axis product should be

synchronized with an NTP server. See

Date & Time, on page 34

Содержание M3204

Страница 1: ...USER MANUAL AXIS M3204 Network Camera ...

Страница 2: ...d or its affiliates UPnPTM is a certification mark of the UPnPTM Implementers Corporation Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can download user documentation an...

Страница 3: ...18 Live View Config 19 PTZ Pan Tilt Zoom 21 Preset Positions 21 Guard Tour 21 Advanced 22 Detectors 23 Camera Tampering 23 Motion Detection 23 Applications 26 Events 27 Convert Event Types to Action Rules 28 Setting Up an Action Rule 28 Recipients 29 Schedules 29 Recurrences 29 Recordings 31 Recording List 31 Continuous recording 31 System Options 33 Security 33 Date Time 34 Network 35 Storage 39 ...

Страница 4: ... Power over Ethernet PoE Caution Due to local regulations or the environmental and electrical conditions in which the product is to be used a shielded network cable STP may be appropriate or required Any network cables that are routed in outdoor environments or similar shall be shielded STP and intended for their specific use Make sure that the network switch is properly grounded See Electromagnet...

Страница 5: ...tivity Amber Steady for connection to a 10 MBit s network Flashes for network activity Network Unlit No network connection Green Steady green for normal operation Amber Steady during startup and when restoring settings Status Red Slow flash for failed upgrade Green Normal operation Power Amber Flashes green amber during firmware upgrade Note The Status LED can be configured to be unlit during norm...

Страница 6: ...rator can disable the installation of the decoders to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you...

Страница 7: ...et the password for the default administrator user root This is done in the Configure Root Password dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browse...

Страница 8: ...light environments When using 50 Hz the maximum frame rate is limited to 25 fps Note Power line frequency is different in different geographic regions In the Americas 60 Hz is usually used most other parts of the world use 50 Hz Local variations may apply always check with the local authorities The Live View page If the Axis product has been customized to meet specific requirements not all the ite...

Страница 9: ...tire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified in the AMC Control Panel PTZ Controls The Live View page also displays Pan Tilt Zoom PTZ controls The administrator can enable disable controls for specified users under System Options Security Users...

Страница 10: ...and tilt the camera view or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position The PTZ controls can be disabled under PTZ Advanced Controls see Controls on page 22 10 ...

Страница 11: ...eous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is no...

Страница 12: ...product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The follo...

Страница 13: ... Note ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 13 ...

Страница 14: ... Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 33 2 TCP IP See page 35 3 Date Time See page 34 4 Video Stream See page 15 The Basic Setup menu can be disabled from System Options ...

Страница 15: ...Image See page 16 H 264 See page 16 MJPEG See page 16 Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from Video Video Stream Under Preview click Open and select the Show pixel counter option to ...

Страница 16: ...e activity CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either frame rate or image quality Not setting a priority means that frame rate and...

Страница 17: ...s in the image to appear too dark Exposure zones This settings determines which part of the image is used to calculate the exposure For most situations the Auto setting can be used For particular requirement select a predefined area Exposure priority When Motion is prioritized and maximum Shutter time is set to a small value motion blur in the image is minimized This can be useful for recognition ...

Страница 18: ...part of the video image To use your own image such as a logo first upload the image to the Axis product Go to Video Overlay Image click Browse to locate the file and then click Upload The file can then be selected from the Use overlay image drop down list To place an overlay image at specific coordinates go to Video Video Stream and select the Include overlay image at coordinates check box option ...

Страница 19: ... Viewer Settings See page 20 Action Buttons These are the buttons described in Controls on the Live View page on page 8 User Defined Links See page 20 Default viewer for browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the pro...

Страница 20: ...ser H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick...

Страница 21: ... Current position field 4 Click Add The camera s position and focus settings are saved as a preset position The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the field and click Save Set the time to zero to prevent the product from automatically returning to the Home position To inclu...

Страница 22: ...help Note The pause between guard tour runs must be set to at least 10 minutes Advanced Controls Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX Application Programming Interface The buttons will be displayed in the PTZ control panel which is available in the Live View page through the Ctrl panel button see page 9 Deselect the options unde...

Страница 23: ...ct Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions 7 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it wil...

Страница 24: ...ty window 5 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion detection parameters The parameters controlling motion detection are described in the table below Parameter Object Size History Sensitivity D...

Страница 25: ... 60 90 75 95 Default values 15 90 90 Tips To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size To avoid triggering on small objects select a high object size If no objects should appear in the Include Window select a high history level This will cause motion detection to trigger as long as the object is presen...

Страница 26: ...ense menu option If the product is connected to the Internet Automatic Installation appears in the web page If the product is not connected to the Internet go to www axis com applications to acquire a License key You will need a license code and the product s serial number found on the label and under System Options Support System Overview to receive a license key Installed Applications lists inst...

Страница 27: ...n additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Storage Available trigger the rule when the storage device is unmounted or re...

Страница 28: ...f view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window see page 24 2 Go to System Options Storage and set up the network share see page 39 Set up the action rule 1 Go to Events Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors from the Trigger drop down list 4 Selec...

Страница 29: ...eo if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an Action Rule select the schedule from the Schedule drop down list in the A...

Страница 30: ...AXIS M3204 Network Camera Events To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 30 ...

Страница 31: ...wnload The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded fro...

Страница 32: ...cording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings 32 ...

Страница 33: ...ge of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filteri...

Страница 34: ...The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a certificate click Remove Client certificate Client private key The client certificate and private key are used to authenticate the network device They can be uploaded as separate files or in one combined...

Страница 35: ... the product to the factory default settings see page 41 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System...

Страница 36: ...is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network Th...

Страница 37: ...ut the essential purpose of the device is the same Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network using UPnPTM Note that UPnPTM must be enabled in the product see System Options Network UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no r...

Страница 38: ...email Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided A From email address is also required If the mail server requires authentication check Use authentication to log in to this server and enter the necessary information SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP commun...

Страница 39: ...r The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage Network Share Network share allows you to add network storage such as a NAS Network Attached Storage or any server that uses CIFS Common Internet File ...

Страница 40: ...ting and contact information should you require technical assistance See also Troubleshooting on page 42 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions...

Страница 41: ...oduct to its factory default settings see page 41 For more information see www axis com developer File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options Advanced File Upload Uploaded files are accessed through http ip address local user file name where user is the selected user group viewer operator o...

Страница 42: ...bsite at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for multiple upgrades See www axis com ...

Страница 43: ...un the Ping command in a Command DOS window type ping and the IP address of the product If you receive Reply from IP address bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product If you receive Request timed out this means that the IP address is available for use with t...

Страница 44: ...or if the router settings between the client and the product need to be configured The TTL Time To Live value may need to be increased Poor rendering of H 264 images Color depth set incorrectly on clients Set to 16 bit or 32 bit color If text overlays are blurred or if there are other rendering problems you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel En...

Страница 45: ...frame rate or the upload period Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will affect the performance of the Axis product Poor performance Poor performance may be caused by heavy network traffic multiple users accessing the product low performance clients use of features such as motion detection event handling or uploaded applications Poo...

Страница 46: ...ers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance 46 ...

Страница 47: ...nd Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Pan Tilt Zoom Digital PTZ preset positions guard tour Video Image settings Compression color brightness sharpness contrast white balance exposure control exposure zones backlight compensation fine tuning of behavior at low light Rotation 0 90 180 270 Mirroring of images Text and image overlay Privacy mask Corridor Format Security P...

Страница 48: ...Windows Server 2003 DirectX 9c or higher For other operating systems and browsers see www axis com techsup Management and maintenance AXIS Camera Management tool on CD and web based configuration Firmware upgrades over HTTP or FTP firmware available on www axis com System Integration Installation aids Pixel counter Casing Polycarbonate transparent cover Metal inner camera module with encapsulated ...

Страница 49: ...uired others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected...

Страница 50: ...User Manual Ver M1 5 AXIS M3204 Network Camera Date December 2011 Axis Communications AB 2011 Part No 45313 ...

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