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AXIS 213 - Troubleshooting

Support

If you contact the Axis support desk, please help us help you resolve your problems

expediently by providing a server report, log file and a brief description of the

problem.

Server Report - go to Setup > System Options > Support Overview. The server

report contains important information about the server and its software, as well as a

list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records

events within the unit since the last restart of the system and can prove a useful

diagnostic tool for troubleshooting.

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Содержание 25896R3

Страница 1: ...AXIS 213 PTZ Network Camera User s Manual...

Страница 2: ...he standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radi...

Страница 3: ...d Audio Streams 14 Video Stream Types 14 MPEG 4 protocols and communication methods 15 AXIS Media Control 15 How to stream MPEG 4 16 Other methods of accessing the video stream 17 Setup 19 Accessing t...

Страница 4: ...1 Inputs and outputs I Os 51 VIDEO IN 52 VIDEO OUT 52 RS 232C 52 Schematic Diagram Connection Module 53 Troubleshooting 54 Checking the Firmware 54 Updating the Firmware 54 Support 55 Technical Specif...

Страница 5: ...768x576 Up to 20 viewers can access the AXIS 213 simultaneously when using Motion JPEG and MPEG 4 unicast The number of simultaneous viewers can be increased by using multicast MPEG 4 The AXIS 213 con...

Страница 6: ...S 213 connects to the network via a standard RJ 45 connector The AXIS 213 detects the speed of the local network segment 10BaseT 100BaseTX Ethernet 4 Output Input Connector For connection of the conne...

Страница 7: ...to 3 relay outputs 2 digital inputs audio in out video in out and the RS 232C serial port See Connection Module on page 51 for more information Audio In Out Video In Out RS 232C 3 Relay Outputs 2 Dig...

Страница 8: ...restricts the use of additional software components the camera can be configured to use a Java applet for updating JPEG images See the online help for more informa tion Accessing from a browser 1 Sta...

Страница 9: ...the factory default settings See page 50 5 If required click Yes to install the AXIS Media Control AMC You will need administrator rights on the computer to do this Accessing the camera from the Inter...

Страница 10: ...a defined period of time e g to switch on a light for 20 seconds Active Inactive click these buttons to manually start and stop a connected device e g switch a light on off These buttons start stop th...

Страница 11: ...mage sensor from strong light Backlight comp Enabling backlight compensation makes the subject clearer if the image background is too bright or if the subject is too dark Navigation mode Center will m...

Страница 12: ...board to cancel full screen view Click the Mute Microphone buttons to switch the sound off and on Only available if Audio is enabled and the Connection Module with a loudspeaker microphone is connecte...

Страница 13: ...ple users are accessing the AXIS 213 s Live View page they must be placed in a queue and assigned a set period of time during which they have the use of the PTZ controls Use the buttons to request or...

Страница 14: ...iple clients accessing Motion JPEG streams can use different image settings MPEG 4 This is a video compression standard that makes good use of bandwidth and which can provide high quality video stream...

Страница 15: ...he advantage of UDP is that it is not required to deliver all data and may drop network packets when there is e g network congestion This is suitable for live video as there is no point in re transmit...

Страница 16: ...hen there are large numbers of clients viewing simultaneously Note however that a multicast broadcast cannot pass a network router unless the router is configured to allow this It is thus not possible...

Страница 17: ...via RTSP axrtsp IP address mpeg4 media amp Unicast via RTSP tunneled via HTTP axrtsphttp IP address mpeg4 media amp Unicast via RTSP tunneled via HTTPS axrtsphttps IP address mpeg4 media amp Multicas...

Страница 18: ...ansmitted using MPEG 4 the Axis product sends synchronization information along with the streams to the client that is performing the synchronization Audio is streamed from the client to the server ov...

Страница 19: ...ave access to the Video Image Live View Config and Event Configuration settings See the section on Security on page 41 for more information on user access control Accessing the setup tools from a brow...

Страница 20: ...dth than Black White Rotating the image 90 or 270 degrees will lower the maximum frame rate When using MPEG 4 as the video format the compression setting will define the minimum compression level The...

Страница 21: ...age is an image included in the video image This might for example be your own company logo Follow these instructions to upload and use an overlay image 1 Go to Setup Video Image Overlay Image 2 To up...

Страница 22: ...right background Notes If configured by the administrator under Live View Config Layout IR Buttons the viewer is able to switch the IR lamp and IR filter on and off directly from the Live View page In...

Страница 23: ...ibilities available on this page The GOV structure can be set to either I or IP which describes the type of images included in the video stream as well as their internal order The IP structure general...

Страница 24: ...e activity in the image Limiting the bit rate to a defined value will prevent excessive bandwidth usage but images will be lost when the limit is exceeded Note that a maximum bit rate can be used for...

Страница 25: ...ients one for receiving audio and one for transmitting audio Each audio channel can be turned on or off which means that there are four audio mode options that can be used Full duplex mode means that...

Страница 26: ...web clients This could be used to e g provide spoken instructions to a person seen in the network camera This mode requires you to use the push to talk button Simplex AXIS 213 microphone only mode tra...

Страница 27: ...the speaker is captured by the microphone Noise canceling is a way of reducing the background noise when there is no useful audio present A typical application could be that the camera is set up in a...

Страница 28: ...ced A higher threshold will make the noise canceller act on even stronger background noise At the maximum level High there is a risk of reducing useful audio as well There is a trade off between noise...

Страница 29: ...Upload and use your own custom made page as the default web page Click the Configure button and see the following page Use custom settings Adjust the settings under Modify the Axis look to change the...

Страница 30: ...el for the uploaded file Setting the user access level means that you have complete control over which pages can be viewed by which users 3 When the path is shown correctly in the text field click the...

Страница 31: ...the field 4 Check Show Custom Link 2 5 Enter a descriptive name e g CAM STOP 6 Select the Use as cgi link radio button and enter the cgi link in the field 7 These links will appear in the web interfa...

Страница 32: ...the QuickTime plug in for Microsoft Internet Explorer Java applet This alternative uses a Java applet to update the images in the browser Still Image Displays still images only Hit the Refresh button...

Страница 33: ...e available options are Motion JPEG MPEG 4 using AMC and MPEG 4 using QuickTime If MPEG 4 is set as the video format note that a separate MPEG 4 license is required for each viewer The Motion JPEG sel...

Страница 34: ...positions drop down list Preset positions can be selected in Live View from events and in Sequence mode One position can be set as the Home position which is readily accessible by clicking on the Hom...

Страница 35: ...he control panel This requires you to provide the URL path to an auxiliary command provided by the PTZ driver or to some other command accessed via the HTTP API See the online help for more informatio...

Страница 36: ...r to the online help files which are available from each web page Note Pre trigger and Post trigger buffers will be lost if the connection to the event server fails When the setup is complete the conn...

Страница 37: ...ibes how to set the AXIS 213 to upload images when the main door is opened 1 Click Add triggered on the Event types page 2 Enter a descriptive name for the event e g Main door 3 Set the Priority High...

Страница 38: ...Check the box to enable the pre trigger buffer enter the desired length of time and specify the required image frequency Include post trigger buffer contains images from the time immediately after th...

Страница 39: ...online help files for descriptions of each available option Motion Detection In the Motion Detection menu you can configure the AXIS 213 for motion detection The motion detection feature is used to g...

Страница 40: ...n detection for only a very short period Only very bright objects against a dark background will trigger motion detec tion Default val ues Low Medium to High Medium to High Examples Avoid triggering o...

Страница 41: ...eckboxes to enable Anonymous viewer login allows any viewer direct access to the Live View page Maximum number of simultaneous viewers enter a value here to restrict the number of unicast viewers acce...

Страница 42: ...erver Time Select your time zone from the drop down list and check the daylight saving time changes if desired From the Time Mode section select the preferred method to use for setting the time Synchr...

Страница 43: ...for notification of IP address change if the IP Address for the AXIS 213 is changed automatically e g by DHCP you can choose to be notified Click Settings and enter the required information AXIS Inter...

Страница 44: ...omain Name and is always one word with no period For example myserver is the host name in the Fully Qualified Domain Name myserver mycompany com The enable dynamic DNS updates allows you to alias a dy...

Страница 45: ...ll automatically search for NAT routers on your network If more than one router is found the default router will be selected Alternative HTTP port Select this option to manually define an external HTT...

Страница 46: ...t be installed on your workstation To do this open the Control Panel from the Start Menu and select Add Remove Programs Select Add Remove Windows Components and open the Net working Services section C...

Страница 47: ...ion on the Connection Module on page 51 LED Settings When the LED on the front of the AXIS 213 is Enabled the LED will remain lit when the AXIS 213 is on and flash when there is any network activity I...

Страница 48: ...s unexpected behavior Note The root password will also be reset to the password saved in the backup file Restore click the Browse button to locate the saved backup file see above and then click the Re...

Страница 49: ...information to be added to the Log file Log Level for Email from the drop down list select the level of information to send as email and enter the destination email address Advanced Scripting is an a...

Страница 50: ...13 to factory default settings using the Reset Button 1 Switch off the AXIS 213 by disconnecting the external power supply 2 Using a suitably pointed object press and hold the Reset button while you r...

Страница 51: ...AUDIO OUT socket amplified speakers only Inputs and outputs I Os The I Os are used in applications for e g event triggering time lapse recording alarm notification via email image storage to FTP locat...

Страница 52: ...ternal camera Setting this to YC will instead show the images from the AXIS 213 itself VIDEO OUT Via the standard BNC connector this output allows the AXIS 213 to be connected directly to a traditiona...

Страница 53: ...53 AXIS 213 Connection Module Schematic Diagram Connection Module...

Страница 54: ...g the firmware 1 Save the firmware file to your computer The latest version of the AXIS 213 firmware is available free of charge from the Axis Website at http www axis com techsup or from your local d...

Страница 55: ...n of the problem Server Report go to Setup System Options Support Overview The server report contains important information about the server and its software as well as a list of the current parameter...

Страница 56: ...ress again using the ARP Ping command 2 Access the unit and disable BOOTP and DHCP in the TCP IP settings Return the unit to the main network The unit now has a fixed IP address that will not change 3...

Страница 57: ...me rate than expected Reduce number of applications running on the client computer Check with the system administrator that there is enough bandwidth available See also the online help Check in the AM...

Страница 58: ...r more You may need to contact your system administrator to do this No full duplex function Incorrect configuration Check the setting in the camera s Setup pages Sound card does not support full duple...

Страница 59: ...alance Color and black white mode Overlay capabilities time date text or image De interlace filter Image sensor 1 4 Interlaced CCD Lens 3 5 91 mm F1 6 F4 0 motorized zoom lens horizontal viewing angle...

Страница 60: ...Powerful API for software integration available at www axis com including HTTP API AXIS Media Control SDK event trigger data in video stream embedded scripting customized HTML pages Embedded operating...

Страница 61: ...g See www axis com partner adp_partners htm for more software applications via partners Resolution Min Max KB Resolution Min Max KB 4CIF 704x576 10 300 4CIF 768x576 11 330 2CIF expanded 704x576 10 250...

Страница 62: ...Accessing both Motion JPEG and MPEG 4 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affects the CPU load Frame rate affected Enabled motion detection Fra...

Страница 63: ...ps for Motion JPEG streams from the AXIS 213 using a compression level of 50 Note that these values are guidelines only actual values may vary Frame rates MPEG 4 The following test results show the fr...

Страница 64: ...ere are also factors in the monitored scene that will affect the bandwidth These are the amount of motion the image s complexity the lighting conditions For MPEG 4 if there is only limited bandwidth a...

Страница 65: ...ount of light allowed to enter De interlacing An image quality improvement process taking a stream of interlaced frames and converting it to a stream of progressive frames DNS The Domain Name System D...

Страница 66: ...f communication and there are hardware protocols and software protocols Router A device that determines the next network point to which a packet should be forwarded on its way to its final destination...

Страница 67: ...Color Setting 20 Compression 20 Connection Module 7 51 Constant bit rate 14 Control Panel 11 D Date Time 42 Default 47 Default Video Format 32 Default Viewer 32 De interlacing 20 DNS Configuration 43...

Страница 68: ...Control Queue 13 Password 9 Pinout 47 Port Status 40 Ports Devices 47 Post trigger Buffer 38 Power Connector 6 Pre trigger Buffer 38 PTZ Commands 31 Pulse 10 32 Push to talk 26 R Referrals 42 Reset B...

Страница 69: ...69 AXIS 213 Index U UDP 15 Unicasting 15 Upgrade Server 47 UPnP 46 User 42 User Defined Links 31 User List 41 V Variable bit rate 14 Video Inputs 6 Video Stream 21 View Size 10 Viewer settings 32...

Страница 70: ...AXIS 213 User s Manual rev 3 1 Part No 25896...

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