Axis 02316-002, Руководство пользователя

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AXIS Q6225-LE PTZ Camera
Troubleshooting
Upgrade the firmware
Important
Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Important
Make sure the product remains connected to the power source throughout the upgrade process.
Note
When you upgrade the product with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading the
firmware. To find the latest firmware and the release notes, go to
axis.com/support/firmware .
AXIS Device Manager can be used for multiple upgrades. Find out more at axis.com/products/axis-device-manager .
To watch this video, go to the web version of this document.
help.axis.com/?&piaId=71465&section=upgrade-the-firmware
How to upgrade the firmware
1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware .
2. Log in to the product as an administrator.
3. Go to Settings > System > Maintenance . Follow the instructions on the page. When the upgrade has finished, the
product restarts automatically.
Technical issues, clues and solutions
If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support .
Problems upgrading the firmware
Firmware upgrade failure If the firmware upgrade fails, the device reloads the previous firmware. The most common reason
is that the wrong firmware file has been uploaded. Check that the name of the firmware file
corresponds to your device and try again.
Problems setting the IP address
The device is located on a
different subnet If the IP address intended for the device and the IP address of the computer used to access the
device are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
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