TPOSS001 Printer Set-up guide
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Reference: FDE-3104057 Issue C
TROUBLESHOOTING
Light indicator
When light is on continuously, the printer is ready to operate.
When light is flashing, an error occurs.
Problems & Solutions
Light is off
Check the power supply and cable connections.
Light is off and power supply
light is off
The power supply is equipped with a power shut down security feature.
Disconnect power supply plug from mains for 60 seconds then reconnect. If
failure remains return printer and power supply to vendor.
Light is continuously on but
printer does not operate
Check to see if the interface cable is well connected.
Light is flashing
Check that cover is well closed, if not close it.
Open the cover and make sure there is paper left in the printer, if not: remove
the paper roll core, place a new paper roll as indicated in the chapter
"Loading paper".
Open the cover and check there is no paper jam, if there is some: unwind the
paper until no wrinkle appears, close the cover with wrinkled part out and cut
it with the tear bar.
Printing quality is
deteriorating
The print head may be getting dirty, see next chapter.
CLEANING YOUR PRINTER
Depending on the environment in which the printer is used, it can accumulate dust. Therefore it is necessary
to clean it periodically to maintain a good print quality. The cleaning period depends on the environment and
the usage of the printer, but the print head should be cleaned at least once a year or up to one month in
heavy duty applications.
Cleaning Instructions:
Unplug the printer.
Never clean the head immediately after printing, the head may be hot.
Open the cover, clean the heating dots line of the head with a cotton stick containing a solvent
alcohol (ethanol, methanol, or IPA) but
do not touch the print head with your fingers
!
Allow the solvent to dry and close the cover.
*N.B.:
AXIOHM can provide cleaning kits, part n°: CK60000A.