5
FAQ
Q: No image output?
A:
1 .) Check the power supply of splitter, make sure the power light is on.
2.) Check if the HDMI cables connected well.
3.) Check and make sure the TV has been set up to the right channel.
4.) While connect with PC or notebook via HDMI, please make sure the output mode is
mirror or extend.
Q: Display is unstable, splash screen, snowflakes or audio stuck?
A:
1. ) Check and make sure all connections are good and correct.
2.) Try to directly connect HDMI source to display, if it is the same, please change the
source device.
3.) Use high-quality HDMI 2.0 cable for transmitting 4Kx2K@60Hz signal.
Q: Display can not output 4Kx2K UHD image when all connections are correct?
A:
1 .) Check and make sure the input sources are 4Kx2K@60Hz UHD signal.
2.) Check and make sure the TV is support 4Kx2K@60Hz resolution.
3.) Check if the HDMI cables are compliant HDMl2.0 standard.
Q: Display can not output HDR effect image when all connections are correct?
A:
1. ) Check and make sure the input sources are support HDR effect.
2.) Check and make sure the TV is support HDR effect image.
