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My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty
card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see “
Inserting or removing the SIM
card
”).
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
• Make sure your SIM card is valid, more detail, please contact your Operator.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is not overloaded or
unavailable.
• Check your subscription status with your operator (credit, SIM card valid, etc.).
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