Troubleshooting:
we recommend every integrator has a fox and hound testing and troubleshooting kit to ensure quality
hdmi connection.
• Verify Power - The LEDs on the front of the matrix should be lit up when power is
• applied. Check power supply connections to device and power
• Verify Connections - Check all cables are properly connected
• Issues with one INPUT/OUTPUT- Swap ports to see if the issue stays with the port or
• with the device
• Follows the device, then it may be an EDID issue. Default out of the box is
• a 1080p 2ch. Try another canned EDID
• Try another canned EDID or use the COPY FROM OUTx command to copy the
• Issues with 4k but 1080 or less working
• Verify all connected devices are capable of the signal you are sending
• Turn on the Test Pattern Generator for each of your outputs to verify signal is passing
through your run
Have a question or need assistance?
Don’t hesitate to contact us!
SUPPORT: +1 605-274-6055
USA TOLL FREE: 877-886-5112
EMAIL: [email protected]
