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MergePoint 5224/5240 Service Processor Manager User Guide

Appendix B: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for the
fastest possible service.

To resolve an issue:

Check the pertinent section of this manual to see if the issue can be resolved by following the
procedures outlined.

Check our web site at www.avocent.com/support to search the knowledge base or use the
online service request.

Call the Avocent Technical Support location nearest you.

Содержание MergePoint 5224

Страница 1: ...Tel 353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany Gottli...

Страница 2: ...uency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely...

Страница 3: ...Avocent logo The Power of Being There Cyclades DSView and MergePoint are trademarks or registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respect...

Страница 4: ...lated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons Power On This symbol indicates the principal on off switch...

Страница 5: ...8 Power management options 9 Reset commands 10 Sensor management options 10 Authentication 13 Security Profiles Effects on Users Actions 14 Options for Accessing the MergePoint 5224 5240 SP Manager Ma...

Страница 6: ...tes for Using the Web Manager 36 Requirements for Java Plug In Availability 36 Logging Into the Web Manager for Regular Users 37 Features of Regular Users Windows 39 Using the Target Devices Screen 39...

Страница 7: ...Table of Contents v Appendix A MindTerm Applet Reference 59 Appendix B Technical Support 66 Index 67...

Страница 8: ...vi MergePoint 5224 5240 Service Processor Manager User Guide...

Страница 9: ...mple HP iLO Native Web Interface 46 Figure 3 9 Direct Command Connected and Go to DirectCommand Interface 48 Figure 3 10 DirectCommand Connection List 48 Figure 3 11 Appliance Console Login Screen 51...

Страница 10: ...viii MergePoint 5224 5240 Service Processor Manager User Guide...

Страница 11: ...ptions 10 Table 1 9 Sensor Graph Parameters 11 Table 1 10 Sensor Management Options 13 Table 1 11 Services and Other Functions Controlled by Security Profiles 14 Table 1 12 User Shell Default Menu Opt...

Страница 12: ...x MergePoint 5224 5240 Service Processor Manager User Guide...

Страница 13: ...of Users on page 4 Authentication on page 13 Security Profiles Effects on Users Actions on page 14 Options for Accessing the MergePoint 5224 5240 SP Manager Managing User Passwords and Managing IPDU...

Страница 14: ...evices without SPs Connected and configured devices are referred to as target devices A MergePoint 5224 5240 SP manager may be managed and target devices may be accessed through DSView 3 management so...

Страница 15: ...ator s discretion each target device may also have a virtual IP address If virtual addresses are defined users may be allowed to see a target device s virtual IP address but not to see the target devi...

Страница 16: ...ss on page 19 Types of Users Two predefined administrators are root and admin and they cannot be deleted Either root or admin can add regular user accounts and can authorize users to access management...

Страница 17: ...options available by default The target device types may be customized to make other management features available SP console management option Table 1 2 shows the SP console management option names a...

Страница 18: ...gePoint 5224 5240 SP manager console and when you are entering the ssh command on a remote workstation These options display the system event log SEL menu from the server where the SP resides The user...

Страница 19: ...s for provisioning monitoring and managing the server The web interface is accessed through a specific port number The monitoring and management features supported by some SPs through native web inter...

Страница 20: ...on the user s workstation or from the SP s console Native IP access depends on the following being true The SP must provide the desired native management functionality For example SPs using IPMI prot...

Страница 21: ...nagement Options Method Option or Command Name Action Web Manager Power On Power Off Power Cycle Power Status Turn power on Turn power off Power cycle Check power status spshell menu in the MergePoint...

Страница 22: ...ptions the administrator can customize an associated SP management script to cause the reset command to perform one of the lower levels of reset available on the SP Customizing SP management scripts i...

Страница 23: ...x Axis Boxes Specify a different number of columns Each graph cell represents the interval between readings 300 1 999 Min Y Value Specify a different minimum sensor value to be plotted on the x axis T...

Страница 24: ...eys are numeric keys period and hyphen In line graphs the Mean Temp is indicated by a black horizontal line In bar graphs the colors of the bars indicate the following Blue Less than the mean Y value...

Страница 25: ...or on an authentication server on the network The user is required to enter a username and password in the following cases When logging into the MergePoint 5224 5240 SP manager The authentication met...

Страница 26: ...root login using SSH Assign an alternate port to SSH Telnet Allow Telnet to MergePoint 5224 5240 SP manager Services may also be turned on and off independently from the security profile For more deta...

Страница 27: ......

Страница 28: ...or workstation that is connected to the MergePoint 5224 5240 SP manager s console port The user or administrator logs in through a terminal or through a terminal emulation program running on a connec...

Страница 29: ...he MergePoint 5224 5240 SP manager The administrator may disable either version if only one version of SSH is enabled authorized users can use only a client running the same version If SSH is enabled...

Страница 30: ...page 18 For details see Access to native features on a target device on page 7 Management commands for use with the ssh command Users can perform management actions directly on a target device by usin...

Страница 31: ...dministrator The MergePoint 5224 5240 SP manager can be accessed from a terminal emulation program on the user s workstation if the modem or phone card is configured for Login or autodetect The one ti...

Страница 32: ...t services that are enabled or disabled on the MergePoint 5224 5240 SP manager For example the administrator may have configured the MergePoint 5224 5240 SP manager so that HTTP or SSH v1 are disabled...

Страница 33: ...enush on page 16 and SP Shell spshell on page 17 authorized users who connect to the MergePoint 5224 5240 SP manager s console are presented with a menu of choices From the initial menu users can brin...

Страница 34: ...entication and login a shell prompt appears for administrative users root admin or other users who are members of the admin group For authorized non administrative users the user shell menu appears Ac...

Страница 35: ...key brings up the list of actions the user is authorized to perform on the target device Not all listed actions are supported for all SPs The following example shows the SP action menu for an rsa typ...

Страница 36: ...or DNS name of the MergePoint 5224 5240 SP manager To use an ssh command to connect directly to a device s or SP s console 1 To connect directly to a device s console enter the ssh command with the de...

Страница 37: ...ss a native web application after creating an SSH tunnel using local port forwarding An arbitrarily chosen TCP port number on the user s host is forwarded to the IP address of a target device managed...

Страница 38: ...rward in the Source port field This example uses 8080 You can select a random number over 1000 b In the Destination field type the IP address of the target device Follow it with a colon then the port...

Страница 39: ...int 5224 5240 SP manager The name on the MergePoint 5224 5240 SP manager end for a VPN connection profile might simply be the name and location of the user NOTE Most systems including the MergePoint 5...

Страница 40: ...d selecting Add and route as the boot action This should be configured by the MergePoint 5224 5240 SP manager s administrator and the configuration should be shared with the user Once packets can be e...

Страница 41: ...Check with the MergePoint 5224 5240 SP manager s administrator about which routes you need to configure to connect to the target devices for which you are authorized Creating a default route on the us...

Страница 42: ...the IPSec client running on the user s workstation to bring up the VPN tunnel that enables access to native IP features on target devices 1 Make sure your workstation can exchange packets with the Me...

Страница 43: ...target device and click Enable Native IP access 3 To enable native IP access using the ssh command perform the following steps a Enter the ssh command with the following syntax ssh t username privateI...

Страница 44: ...ss native features on an SP after either a PPTP IPSec or SSH tunnel exists To access a native web application Web Manager 1 Enter the private or virtual IP address of the MergePoint 5224 5240 SP manag...

Страница 45: ...ins This section is for users authorized to dial into the MergePoint 5224 5240 SP manager through an external modem PC modem or phone card when the one time password OTP authentication method is conf...

Страница 46: ...able to generate their own passwords To generate an OTP when prompted at dial in 1 Dial into the MergePoint 5224 5240 SP manager through an external modem a PC modem or phone card that has been config...

Страница 47: ...page 36 Logging Into the Web Manager for Regular Users on page 37 Features of Regular Users Windows on page 39 Using the Target Devices Screen on page 39 Accessing a Service Processor s Console on pag...

Страница 48: ...ot know how to find out the current IP address of the MergePoint 5224 5240 appliance contact your system administrator for help A user account must be defined on the Web Manager By default the admin u...

Страница 49: ...a browser using HTTP or HTTPS over the Internet or through a dial in or callback PPP connection After being authenticated during login authorized users can use the Web Manager to log into target devic...

Страница 50: ...ins needed for different types of access To log into the Web Manager This procedure assumes you have a valid username and password and that your workstation has a network connection or a PPP connectio...

Страница 51: ...ltiple tabs that are available on the Web Manager whenever an administrator logs in Administrators can refer to the MergePoint 5224 5240 Service Processor Manager Installer and Administrator Guide for...

Страница 52: ...nt user is authorized to use them and when they are supported for associated selected target device Accessing a Service Processor s Console Clicking the Service Processor Console link on the Target de...

Страница 53: ...u wish to access A MindTerm window displays with an SSH connection to the device 3 If authentication is enabled for the device log in as prompted Managing Power Through a Service Processor Clicking th...

Страница 54: ...er status link 7 To reset a server from an SP click the Reset link Viewing Sensor Data Clicking the Sensors button on the Target devices screen displays the SP s sensor plotting page Figure 3 5 shows...

Страница 55: ...data from an SP Web Manager 1 Log into the Web Manager 2 Click the Sensors link associated with the server whose sensors you wish to view A MindTerm Java applet appears showing unformatted sensor data...

Страница 56: ...he events may be being logged either by the SP or by the server The Clear event log button appears at the top of the screen as shown in Figure 3 7 Figure 3 7 Example Event Log Web Manager Screen To vi...

Страница 57: ...able The Action pull down menu for a target device initially displays DirectCommand Enable Clicking the Native IP Enable link has the following effects Enables Native IP and makes the Disable link act...

Страница 58: ...ive web interface link Figure 3 8 Example HP iLO Native Web Interface CAUTION When finished with management tasks performed using native IP the authorized user should always click the Disable link Lea...

Страница 59: ...orkstation launch a previously installed SP management application for the server if desired 7 When you are done always click the Disable link as a security precaution Managing DirectCommand connectio...

Страница 60: ...ted and Go to DirectCommand Interface DirectCommand connection link Users can see information about and manage all currently active DirectCommand connections by clicking the DirectCommand Connected li...

Страница 61: ...ing the currently active DirectCommand connections 5 Select the desired connection from the list and then click Disconnect 6 To reconnect later in the same Web Manager login session click the Go to Di...

Страница 62: ...e password Enabled the PPTP service Configured the MergePoint 5224 5240 appliance for VPN PPTP connections Provided you with an IP address that was assigned while configuring VPN PPTP access on the Me...

Страница 63: ...Java applet with an SSH connection to the MergePoint 5224 5240 appliance as shown in Figure 3 11 Figure 3 11 Appliance Console Login Screen Regular users by default are not able to access the shell a...

Страница 64: ...Manager 2 Select the Appliance option in the left menu 3 Click Connect A terminal window displays and establishes a console connection to the MergePoint 5224 5240 appliance 4 Enter the password if pr...

Страница 65: ...status on page 53 and Viewing IPDU information on page 56 NOTE Only an administrative user can edit the Software Upgrade screen Figure 3 14 IPDU Tabs Using the Outlets Manager tab to power up and dow...

Страница 66: ...rative user clicks Outlets Manager under the Access IPDU menu option all the power outlets on all connected IPDUs are listed as shown in Figure 3 16 Figure 3 16 Access IPDU Outlets Manager Screen Both...

Страница 67: ...xt to each outlet that is on the Cycle button is grayed when the outlet is off The Save outlets state button allows the user to save any changes made on this screen Figure 3 17 Outlets Manager Outlets...

Страница 68: ...or the default s1 which is assigned to the AUX port Number of units The number of IPDUs connected to the port The first IPDU is referred to as the master Any other IPDUs daisy chained off the first I...

Страница 69: ...the IPDU s current software version An administrative user can upgrade software on a connected IPDU from this screen Regular users can use this screen only to view the software version Figure 3 19 IPD...

Страница 70: ...screen as shown in Figure 3 20 Figure 3 20 Password Screen NOTE Your password cannot exceed 30 characters To change your password 1 Log into the Web Manager 2 Click the Password option in the left men...

Страница 71: ...xample in a Windows system the folder is created in C Documents and Settings username mindterm Actions you can perform with the terminal window are listed below Resize the window Edit text with option...

Страница 72: ...first line of the screen output shown in Figure A 1 you can bring up the terminal menu by pressing Ctrl and the right mouse button at the same time Ctrl mouse right click Figure A 2 shows the terminal...

Страница 73: ...utput to a file or if this menu option is selected when output is currently being captured stops capturing Send ASCII File Sends the contents of a selected file to the terminal as input as if the cont...

Страница 74: ...s were being typed on the keyboard Copy Paste Copies selected text and pastes it Select All Ctrl Shift a Selects all contents in the scrollback buffer and in the terminal Find Ctrl Shift f Displays th...

Страница 75: ...Columns Rows Encoding Font Size Scrollback buffer Scrollback buffer position Colors Foreground color Background color Cursor color Misc Paste button Select delimiter characters for click selection VT...

Страница 76: ...atic saving of settings When this option is enabled default settings are saved automatically whenever you disconnect from a server or exit the terminal When this option is disabled you must explicitly...

Страница 77: ...Sessions Key Action Key Action Disconnect a Attach read write b Send broadcast message c Toggle flow control d Down a console e Change escape sequence f Force attach read write g Group info i Informa...

Страница 78: ...Avocent product If an issue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved...

Страница 79: ...d phone card configuration option 19 AUX ports with IPDUs connected 19 B browsers accessing a native web application 25 from a remote browser 32 through an SSH tunnel 26 through the Web Manager 32 acc...

Страница 80: ...ions through 19 cycli utility who can use 4 D dedicated Ethernet ports 2 3 Dell DRAC 7 DEVCONSOLE 5 devconsole SSH management command 18 device management actions 17 commands 15 17 devices accessing 3...

Страница 81: ...management option 19 power outlets a user is authorized to manage 20 Web Manager screen 19 IPMI device types and management features 5 IPMI protocols 8 IPSec client on user s workstation 30 service in...

Страница 82: ......

Страница 83: ...ns 28 RPC 14 RSA II device type and management features 5 RSA public keys 30 S secure connection 3 security features introduction 2 security profiles user introduction 14 SEL options for viewing 6 sel...

Страница 84: ...int 5224 5240 SP manager 15 management commands 18 ssh management commands sensors 18 SSH tunnel creating 25 requirement for native IP access to a device 8 static route 28 sudo command 4 system event...

Страница 85: ...ng the MergePoint 5224 5240 SP manager console through 16 authentication requirements 13 prerequisites for using 36 regular users features 39 option for accessing the MergePoint 5224 5240 SP manager c...

Страница 86: ...74 MergePoint 5224 5240 Service Processor Manager User Guide...

Страница 87: ...and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in...

Страница 88: ...Tel 353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany Gottli...

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