Chapter 2: Control Testing
19
If your control result is not inside the acceptable range (printed on your test strip container), here are some
things you can do to solve the problem:
Troubleshooting Checks
1.
Are the test strips or control solution past the
“Use by” date?
2.
Did you wipe the tip of the control solution bottle with a tissue
before and after use?
3.
Were the test strip container and control solution bottle
closed tightly?
4.
Was the test strip out of the container for more than
three minutes?
5.
Were your test strips and control solution stored in a cool,
dry place?
6.
Did you follow the testing steps?
7.
Did you choose the correct control solution level,
either 1 or 2, when you ran the test?
8.
Does the code number on the meter display match the code
number on the test strip container?
9. If you are still unsure of the problem…
Action
If either is past the “Use by” date, throw it away. If the control solution
was opened more than three months ago, throw it away.
Wipe the tip of the bottle with a tissue. Repeat the control test with a
new test strip and a fresh drop of control solution.
If you think either may have been uncapped for some time, replace the
test strips or control solution.
Repeat the control test with a new test strip.
Repeat the control test with properly stored test strips or control
solutions.
Read Chapter 2 “Control Testing” and test again. If you still have
problems, call the ACCU-CHEK Customer Care Service Center at
1-800-858-8072.
If you chose the wrong control solution level, you can still compare
the control result to the range printed on the test strip container.
If they don’t match, insert the correct code key in the meter and
test again.
Repeat the control test with a new test strip. If you still have
problems, call the ACCU-CHEK Customer Care Service Center at
1-800-858-8072.
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