Problem
Possible Cause
Solution
Repeat the test after the
meter and strip are placed in
a warmer environment and
allow the meter to warm up
for a while before retesting.
Test again following the user
guide for correct glucose
measurement process. If you
see HI again, please call your
medical doctor for advice
immediately.
Repeat the test after the
meter and strip are placed in
a cooler environment and
allow the meter to cool down
for a period before retesting.
Please replace the two AAA
batteries.
Please check the test strip to
see if it is damaged or used.
In either case, please discard
the strip and repeat the test
using a new strip.
Repeat the test with a new
test strip. If E_6 continues
to show up on screen, please
call a customer service
representative.
The meter can perform the
glucose measuring without
storing the test results into
the meter's memory. Please
write down the test results
into the data logger before
you call a customer service
representative.
Test again following the user
guide for correct glucose
measurement process. If you
see LO again, please call your
medical doctor for advice
immediately.
The meter is operating
in an ambient
temperature below
10
°C
or 50
°F
which is
the lowest range of
operating temperature.
(1)
The meter displays
an E_1 error
message.
(2)
The meter displays
an E_2 error
message.
The test result is
lower than the
measuring range
of 1.1 mmol/L.
(3) The meter displays
an E_3 error message.
(5)
The meter displays
an E_5 error
message.
(6)
The meter displays
an E_6 error
message.
(8)
The meter displays
HI on screen.
(9)
The meter displays
LO on the screen.
The meter is operating
in an ambient
temperature above
40
°C
or 104
°F
which is
the cap of operating
temperature.
The battery is too low
to operate the meter.
1.If you apply the
sample before blood
drop icon appears on
the screen.
2.The inserted test
strip has been wet or
used.
The meter is not
working properly,
either because of a
defective meter or
a defective strip.
The memory chip
of the meter could
be damaged or
malfunctioning.
The test result is
higher than the
measuring range
of 33.3 mmol/L.
(4)
The meter displays
an E_4 error
message.
Please re-test by inserting a
new test strip ensuring an
adequate amount of blood
comes into contact with the
test strip.
(7)
The meter displays
an E_7 error
message.
The blood sample is
not sufficient .
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