User’s Manual
5.
Troubleshooting
5.1
Frequently asked questions and answers
Q
：
Why does not my scanner turn on?
A
：
The battery may not be charged or may not be inserted correctly.
Q
：
The image can not be saved into the memory card while
scanning?
A
：
Make sure you have a microSD
TM
card inserted correctly, and that
it has adequate space
Q
：
Why doesn’t my computer recognize my scanner when it’s
connected via USB cable?
A
：
Make sure the cable connection is correct and secure. Restart the
computer if necessary.
Q
：
Why are my scanned images distorted?
A
：
You may be scanning too fast; scan again at the lowest speed
(SP0).
Q
：
Why there are strange lines on the scanned document?
A
：
Please check the following:
1.
Are there scratches on the original or is the original clean
？
2.
Remove any stains or dust from the original before scanning.
3.
Clean the rollers and glass with the included cleaning cloth.
(Refer to page 3-2.)
5-1