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1. In the New Task menu
, click
Site Setup
.
2. Click the site name, then click
.
3. Click
Reactivate Licenses…
.
If you have Internet access:
1. Click
Reactivate Licenses
.
2. Click
OK
to confirm your changes.
If you do not have Internet access:
1. Select the
Manual
tab.
2. Click
Save File…
and choose where you want to save the
.key
files.
3. Copy the
.key
files to a computer with internet access:
1. Go to
2. Click
Choose File
and select the
.key
file.
3. Click
Upload
. A
capabilityResponse.bin
file should download automatically.
If not, allow the download to occur when you are prompted.
4. Complete the product registration page to receive product updates from Avigilon.
5. Copy the
.bin
file to a computer running the ACC Client software.
4. In the License Management dialog box, click
Apply…
.
5. Select the
.bin
file and click
Open
.
6. Click
OK
to confirm your changes.
Troubleshooting
Network Configuration
By default, the Remote Monitoring Workstation acquires an IP address on the network through DHCP. If you
need to set up the workstation to use a static IP address or any specific network configuration, see the
Windows Help and Support
files for more information.
Monitoring System Health
You can monitor the health of the system components in the Site Health in the ACC Client software. See the
Help files provided with the ACC Client software, or the
Avigilon ACC Client User Guide
available from the
Avigilon website for more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the Remote Monitoring Workstation includes an
onboard Avigilon recovery partition that is separate from the operating system partition. The advantage of
using the Avigilon recovery partition is that you do not need an internet connection to download the
recovery image and you do not need to create a bootable USB recovery device.
Troubleshooting
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