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chapter 5 trouble shooting

Printer Problems

The printer does not print -

Make sure the cable connection is secured and the printer is powered up, if the printer is connected

via the parallel port.

Run the printer self-test to see if it reports any problem.

Check if the printer displays any error messages. A paper jam may have occurred.

Make sure you have already installed the printer driver.

Try rebooting the system with the printer powered up and connected first.

The printer does not print what’s on the screen -

The information displayed on the screen may not exactly be the same as what is printed.

If the printer prints extra and strange symbols, it is the result of the cache (garbage) in the printer

memory buffer. Cancel all the printer tasks and toggle off the printer power switch to clear up the memory
buffer. Then, turn the printer back online and print again.

Make sure you install the correct printer driver.

The printer does not respond to infrared communication -

See Infrared Problems listed elsewhere in this chapter.

5-14

Содержание AV6110-EH1

Страница 1: ... chapter 1 getting to know the basics C H A P T E R O N E GETTING TO KNOW THE BASICS This chapter introduces the features and components of the computer 1 1 ...

Страница 2: ...rray of built in I O ports the computer offers IEEE1394 for ultra high speed connection to high bandw peripheral devices The internal Wireless LAN module allows your notebook to connect wirelessly to other 802 11 enabled systems devices or network h Performance Processor ook PC is equipped with a powerful Intel processor of the latest sub micron process processor es and high bus bandwidths vanced ...

Страница 3: ...ct Button and Manual Eject Key Hole If your computer comes with the Combo drive DVD RW DVD RW or DVD Dual drive you may save data onto a CD R CD RW or DVD RW disc Press the eject button to eject the disk tray The manual eject keyhole allows you to manually eject a jammed disk Note The optical drive resides in the Swappable Device Bay Additionally you may also purchase an optional hard drive module...

Страница 4: ...DIF output to an external DTS AC3 or PCM sound processor decoder in your home stereo system 10 Keyboard The keyboard is used to enter data It has an embedded numeric keypad and cursor control keys See Keyboard Section for details 11 Ventilation Grill The fan grill is where air is exchanged to dissipate the internal heat Do not block this airway completely 12 LCD Display The panel is where the syst...

Страница 5: ...power suspend button turns the notebook on and off and it also acts as a system suspend key Press momentarily to turn on the system Press and hold for at least 3 4 seconds to turn off the system How this key behaves can be defined in Start Settings Control Panel Power Options Advanced menu Press the power suspend button again to return from the suspend mode See Chapter 3 for more details on system...

Страница 6: ...spend Status LED Flashing green light indicates the notebook is in suspend mode See the LED Status Indicator Section for details 4 Battery Status LED The multi color LED indicates the battery status of the notebook See the LED Status Indicator Section for details 5 Multifunction Card Reader The built in multifunction card reader allows you to access portable memory devices such as SD MS and MMC Ca...

Страница 7: ... recording 11 USB2 0 Port x1 The Universal Serial Bus USB2 0 compliant port allows you to connect a wide variety of devices to your computer at a rate of up to 480 Mbps This port conforms to the latest USB2 0 plug and play standards 12 Infrared Port Infrared Data Association IrDA compliant serial infrared port enables 4Mbps FIR mode wireless data transfer with IrDA 1 1 compatible external devices ...

Страница 8: ...ss LAN card and DDR memory module are located under the case cover The hard disk drive and system memory can be upgraded to a larger capacity See Chapter 4 for instructions on a hard drive upgrade 3 Battery Pack and Battery Latch The battery pack is a built in power source for the notebook Slide the battery latch to release the battery pack 4 Swappable Device Bay and Latch Push the latch and pull ...

Страница 9: ... chapter 1 getting to know the basics Note The optical drive resides in the Swappable Device Bay Additionally you may also purchase an optional hard drive module to be used in this bay 1 9 ...

Страница 10: ...nstant DC voltage for the computer 4 AC Plug The AC plug plugs to the AC wall outlet Warning Make sure you are using a standard 3 prong AC wall socket with a ground pin If not you may feel a slight tingling sensation on any of the computer s metal parts such as the I O ports This is caused by leakage current when the AC adapter is not properly grounded via the ground pin However the amount of leak...

Страница 11: ...abled an LED will light up The following section describes its indication System Status Indicator LED Graphic Symbol Indication Green light indicates the hard drive and or optical drive is being accessed Green light indicates the numeric keypad is activated Green light indicates the cap lock is activated Green light indicates the scroll lock is activated 1 11 ...

Страница 12: ... Power Off mode Blinking green light indicates the battery power is currently low Blinking orange light indicates the battery is being charged Persistent green light indicates the notebook is neither in Power Saving mode nor in suspend mode Blinking green light indicates the notebook is in suspend mode Light off indicates the notebook is in Power Saving mode 1 12 ...

Страница 13: ... Volume down Fn F7 Increases Display Brightness Fn F8 Decreases Display Brightness Num Lock Enables the embedded keypad to work in numeric mode The keys act like numeric keypads in a calculator Use this mode when you need to do a lot of numeric data entry An alternative would be to connect an external numeric keypad Scroll Lock Press the Scroll Lock key and then press or to move one line up or dow...

Страница 14: ...This key brings up the popup menu for the application similar to a click of the right mouse button Embedded Numeric Keypad Press Num Lock to enable the embedded numeric keypad The numbers are printed in upper right corner of a key in a color different from the alphabets This key pad is complete with arithmetic operators Press Num Lock to revert to normal character keys 7 8 9 4 5 6 1 2 3 0 Enter Nu...

Страница 15: ...ight Button Page Up Down Button Equivalent Tapping Action Execution Click twice quickly Tap twice at the same speed as double clicking the mouse button Selection Click once Tap once Drag Click and hold to drag the cursor Tap twice quickly and on the second tap hold finger to the touch pad to drag the cursor Access Context Menu Click once Move One Page Up or Down Click upper portion to move up a pa...

Страница 16: ...internal backlight uses less power Extending the Life of the TFT Display Device Observe the following guidelines to maximize the life of the backlight in the display 1 Set the brightness to the lowest comfortable setting Fn F8 2 When working at your desk connect your notebook to an external monitor and disable the internal display Fn F4 3 Do not disable the suspend time outs 4 If you are using AC ...

Страница 17: ... the Audio Volume in Windows 1 Click the speaker symbol in the task tray in Windows 2 Drag the volume control bar up or down to adjust the volume 3 To temporarily silence the speaker without changing the volume setting click Mute Voice Recording A built in microphone allows you to record sound You will need to use audio processing software to enable the built in microphone For example you may use ...

Страница 18: ...o clip the included EMI CORE to the phone line 2 Plug the other end of the line into the analog phone wall outlet Depending on where your computer is used you may need to change settings in the modem Correct setting will allow you to maintain a stable connection in a country where its telecommunication system may be different to others To change the modem setting do the following 1 Go to Start Set...

Страница 19: ...cable only Insert one end of the UTP cable into the network connector until the connector snaps securely into the cle Either connect the other end of the cable to an RJ 45 jack wall outlet or to an RJ 45 port on a UTP trator or hub in the network ling Restriction for Networks lowing restrictions should be observed for 100BASE TX networks The maximum cable run length is 100 meters m 328 feet ft For...

Страница 20: ...ature C H A P T E R T W O BIOS SETUP AND SECURITY FEATURE In this chapter you will le settings You will also lea arn how to enter the BIOS Setup Menu and manipulate various hardware control rn how to use the built in security features 2 1 ...

Страница 21: ...tions It is a menu driven software which allows you to easily igure and change the settings BIOS contains manufacture s default settings for the computer s standard operations However there are sions when you may be required to modify the default settings in the BIOS For example you may need to igure the BIOS power management APM settings if you are using DOS or non Windows operating syste al info...

Страница 22: ...the BIOS It takes a few seconds to record changes in the CMO IOS Action Keys L When you have finished modifying the BIOS S B Function Key Command Description ESC Exit menu to return to the tup Leaves a sub previous menu OR exits the BIOS se while saving changes Shows the Help Screen F10 ts the Save and Exit Saves changes and reboo computer Tab next field Select a field Selects the Select an item i...

Страница 23: ...ption Primary IDE Master Primary Master is where BIOS tries to boot from first The primary master controls the hard drive Normally Auto is selected Secondary IDE Master Auto ARMD ATAPI CDROM Not Installed The secondary master controls the ATAPI CD ROM drive Normally Auto is selected Super IO Configuration Port Address Item Selections Sub menu Description IR Mode Disable Enable Select the I O addre...

Страница 24: ...t BIOS decide the PIO mode setting If the selected PIO mode is not supported by the IDE drive the hard disk drive may not work properly S M A R T Mode Self diagnostic and self monitoring features are built into newer type hard drive Select Auto to enable S M A R T DMA Mode The hard drive in your computer support Ultra DMA mode Block Multi Sector Transfer The hard drive in your computer support Mul...

Страница 25: ...the Boot Device selection menu You may choose ATAPI CDROM Hard Drive or Intel UNDI PXE 2 as the first storage device to boot from If you have already connected a USB Floppy Disk Drive before powering up it will appear as a Removable Device in the Boot Device selection menu Security Setup Boot Settings Configuration Item Selections Sub menu Description Change Supervisor Password N A Install or Chan...

Страница 26: ...or and a User password If you try to activate both passwords the Supervisor password must be set first The passwords activate two different levels of protection 1 System always asks for password every time it is powered on 2 System asks for password only when you attempt to enter BIOS utility The passwords are encrypted and stored in NVRAM Make sure you write them down or memorize them If you lost...

Страница 27: ... A After you have completed the BIOS settings select this item to save all settings exit BIOS Setup utility and reboot New system settings will take effect on next power up Discard Changes N A Discards changes done so far to any of the setup questions Load Optimal Defaults N A Load Optimal Default value for all the setup questions F9 key can be used for this operation ...

Страница 28: ... 3 battery power power management C H A P T E R T H R E E BATTERY POWER POWER MANAGEMENT In this chapter you will learn the fundamentals of power management and how to use it to achieve longer battery life 3 1 ...

Страница 29: ...an have the system turn off its display after 2 minutes of inactivity to save power Efficient power management can help you work longer sessions before having to recharge the battery The Battery Pack Lithium Ion Battery Your notebook uses an eight cell Lithium Ion battery pack that provides power when you don t have access to an AC outlet Note It is necessary that you charge the battery pack for a...

Страница 30: ...w battery condition occurs at 3 power remaining The power LED indicator blinks and the system beeps at 4 second interval When the notebook warns you of its low battery condition you will have about 3 5 minutes to save your current work Warning Do not expose battery packs to temperatures below 0 degree Celsius 32 degree F or above 60 degree C 140F This may adversely affect the battery pack Note You...

Страница 31: ... is not designed for frequent battery pack removal When you need to remove the battery pack please observe the following steps To Remove the Battery Pack 1 Place the notebook bottom side up on a flat and secured surface 2 Push the latch and pull the battery s hard case away from the notebook 1 2 3 4 ...

Страница 32: ...the notebook plug the AC adapter into the notebook and an electrical outlet The charging time is approximately 4 5 5 hours when the notebook is turned off and approximately 4 5 6 hours when the notebook is turned on When the battery is fully charged the battery charge indicator becomes dark off Note If system runs at heavy loading or in a high temperature environment the battery may not be fully c...

Страница 33: ... Store the battery pack in room temperature Higher temperature tends to deplete the battery s power faster Make good use of the power management function Save To Disk Hibernate saves the most energy by storing current system contents in a hard disk space reserved for this function The life expectancy of the battery is approximately 300 recharges See the notices section in the beginning of the user...

Страница 34: ...ndow Schemes are easy to understand based on notebook usage scenarios and control not only processor power usage but other system peripherals as well Go to Start Settings Control Panel and double click the Power Options icon Always on mode puts the processor into maximum performance mode which provides no power saving The other schemes control processor performance based on demand For example Max ...

Страница 35: ... chapter 3 battery power power management 3 8 ...

Страница 36: ...ivity defined by the user No power or very little power is drawn from the battery module under this mode However depending on how much RAM that have been installed on your computer the amount of time the system requires to restore all its previous contents can range from 5 to 20 seconds For Windows 2000 XP users hibernation is handled by the operating system therefore no special disk partition or ...

Страница 37: ...n the Advanced tab In the pull down menu select how you wish the power button to work as Note Actual dialogue box shown above may appear slightly different Warning In the When I close the lid of my portable computer pull down menu DO NOT select Do nothing otherwise the system will still run at high speed while the processor s fan grill is fully blocked by the closed LCD panel The heat will damage ...

Страница 38: ...dition Go to the Alarms tab in the Power Options Properties box If you wish to hear audible beeps click on the Alarm Action button and put a check on Sound Alarm Note Consult Windows user guide for more information on how to use Windows power management functions Note Actual dialogue box shown above may appear slightly different 3 11 ...

Страница 39: ...ing on the Battery icon at the lower right hand corner of the task bar If you do not see a battery or AC in icon go to Power Options Properties box and click on the Advanced tab Check off Always show icon on the task bar Select Max Battery if you want the system to enter suspend mode more often Or select Always On if your notebook PC is plugged into an AC power source Note Actual dialogue box show...

Страница 40: ...ter 4 upgrading your computer C H A P T E R F O U R UPGRADING YOUR COMPUTER In this c optional hapter you will learn how to upgrade the DRAM hard disk drive and to install the wireless LAN mini PCI card 4 1 ...

Страница 41: ...e the following instructions carefully or have a qualified technician install it for you Damages due to mishandling of this procedure are NOT covered by the manufacture s warranty Warning Apply care when handling the hard disk Do not drop or apply any shock Do not press on the cover Do not touch the connector with your fingertips Mishandling of the hard drive can result in permanent loss of data M...

Страница 42: ...es attached to the notebook 2 Place your hand on a large metal object momentarily to discharge any static electricity 3 Locate and remove 11 Screw A s on the Metal Cover 4 Remove the Metal Cover 5 Locate and remove 1 Screw B Gently push the HDD module to the right to disengage from the HDD connector 6 Locate and remove 4 Screw C s from the HDD module Remove the metal case 4 3 ...

Страница 43: ...e HDD connector 9 Re attach and tighten 1 Screw B If the HDD assembly is not fully inserted into the bay the screw and its hole will not line up 10 Replace the System Device Cover and 11 Screw A s Congratulations You have now completed the hard drive upgrade When you boot up the PC you may need to create a primary HDD partition and reformat the new drive and re install O S drivers and all the nece...

Страница 44: ...d be PC2100 or PC2700 compliant Note If your computer comes with Intel P4 FSB800 CPU you must choose PC2700 compliant DIMM module Warning Memory upgrade is a delicate process Please observe the following instructions carefully or have a qualified technician install it for you Damages due to mishandling of this procedure are NOT covered by the manufacture s warranty Warning Changing memory while yo...

Страница 45: ... the Metal Cover The DIMM socket is now seen as shown below Dual DDR DIMM Sockets 5 If you need to remove an old DIMM from the socket press out on the latches located on both edges of the socket at the same time The DIMM should pop up to an angle of 30 degree see diagram below Pull the DIMM module out of the memory socket Store away the DIMM for the future use 6 Install the new DIMM module into th...

Страница 46: ...et 8 Replace the System Device Cover and 11 Screw A s Congratulations You have just completed the memory upgrade When you boot up the computer you should expect to see an increase in DRAM capacity Note Your computer has been tested with a wide range of DIMM on the market However not all memory modules are compatible Check with your system vendor for a list of compatible DIMM for your computer 4 7 ...

Страница 47: ... chapter 4 upgrading your computer 4 8 ...

Страница 48: ... chapter 4 upgrading your computer 4 9 ...

Страница 49: ... chapter 5 trouble shooting C H A P T E R F I V E TROUBLE SHOOTING In this chapter you will learn how to solve common hardware and software problems 5 1 ...

Страница 50: ...pressing and holding any key Check for any incorrect or loose cable connections Make sure the latches on the connectors latch securely on to the receptor end Be sure you have not performed an incorrect setting on the hardware devices in the BIOS Setup utility A faulty setting may cause the system to misbehave If you are not sure of the changes you made try to restore all the settings to factory de...

Страница 51: ...n set incorrectly Go to Start Settings Control Panel and double click the Sounds and Audio Devices icon In the Audio page make sure that Realtek AC97 Audio is the default playback device Sound cannot be recorded Double click the speaker icon on the lower right corner of the taskbar to see if the microphone has been muted 1 Click Options and select Properties 2 Select Recording and click the OK but...

Страница 52: ... All Programs Accessories System Tools Disk Cleanup The system will prompt you for what to do Archive files or programs that you had no longer used by moving them to an alternative storage medium floppy disk optical record able disk etc or uninstall programs that no longer use Many browsers store files in the hard drive as a cache to speed up the performance Check the program s Online Help for ins...

Страница 53: ...eated onto the spindle The disk is damaged or not readable The disk cannot be ejected Normally it takes a few seconds to eject the disk If the disk cannot be ejected it may be mechanically jammed Straighten out a paper clip and insert it to a tiny hole next to the eject button This should reject the disk tray If not return the unit for repair Do not forcefully pull on the disk tray The Combo or DV...

Страница 54: ...gy in these modes The screen is difficult to read The display resolution should at least be set to at least 1280x800 for optimal viewing 1 Go to Start Settings Control Panel and double click the Display icon 2 Under the Settings page set screen resolution to at least 1280x800 and choose at least 16bit color The screen flickers It is normal if the display flickers a few times during shutting down o...

Страница 55: ...cepts no input If you are connecting an external keyboard to the system the built in keyboard may not work Try restarting the system The characters on the screen repeat while I type You may be holding the keys down too long while you re typing Keep the keyboard clean Dust and dirt under the keys could cause them to stick Configure the keyboard to wait longer before the auto repeat feature starts T...

Страница 56: ...ime clock resets when booting Try to reboot the system If the message CMOS Checksum Failure appears during the booting procedure even after rebooting it may indicate failure of the CMOS battery If so you need to replace the battery This battery normally lasts two to five years Have your notebook serviced by a professional 5 8 ...

Страница 57: ...memory module may not be installed properly Go back to Chapter 4 to review the details of this operation The memory module may be defective The O S issues an insufficient memory error message during operation This is often a software or Windows related problem A program is draining the memory resources Close the application programs you re not using and restart the system You need to install addit...

Страница 58: ...ow to handle such problems Make sure the phone line which the computer is connected to is working Connection difficulties Be sure to disable Call Waiting on the phone line Be sure to have the correct country setting where your computer is used Start Settings Control Panel Modem Settings Configuration In the Country Area pull down menu select the appropriate country setting Excessive line noise mig...

Страница 59: ...ource conflict Replace or update the device driver from the factory CD ROM disk or consult Windows manual on how to solve the resource conflict problem Make sure the physical connections on both ends of the cable are good The hub or concentrator may not be working properly Check to see if other workstations connected to the same hub or concentrator is working The Ethernet adapter does not appear t...

Страница 60: ...er end of the card should be even with the edge of the computer Remove and insert the PC card again Make sure there is no IRQ conflict with the card See Windows on line help for solving IRQ conflicts Reboot the computer and see if the problem persists The card may be defective Try the card on another system if possible Windows crashes or freezes when you remove the PC card Make sure you have Stop ...

Страница 61: ...slows down its CPU clock to protect itself from thermal damage The program appears stopped or runs very slowly Press CTRL ALT DEL to see if an application is still responding Restart the computer This may be normal for Windows when it is processing other CPU intensive programs in the background or when the system is accessing slow speed devices such the floppy disk drive You may be running too man...

Страница 62: ...m with the printer powered up and connected first The printer does not print what s on the screen The information displayed on the screen may not exactly be the same as what is printed If the printer prints extra and strange symbols it is the result of the cache garbage in the printer memory buffer Cancel all the printer tasks and toggle off the printer power switch to clear up the memory buffer T...

Страница 63: ...vice Manager You should see an entry which reads IEEE 1394 Bus host controllers If it does not exist Windows has not detected the host controller or the device driver has not been installed properly If there is a yellow mark or red cross on the 1394 host controller it may be a device or resource conflict Replace or update the device driver from the factory CD ROM disk or consult Windows manual on ...

Страница 64: ... appendix A product specification A P P E N D I X A PRODUCT SPECIFICATION A 1 ...

Страница 65: ...2700 PC2100 compatible 0 128 256 512 1024MB 2 5 Volt 64 bit bus Two 200 pin DIMM sockets Max 2 GB Display 15 4 inch 1680x1050 WSXGA or 1280x800 WXGA active matrix TFT display with up to 16M colors ATI Mobility Radeon 9600 Pro 256 bit 2D 3D graphics accelerator 8X AGP architecture graphics capability Hardware Motion Compensation and IDCT Supported for MPEG1 2 Playback 64MB DDR DRAM Direct3D compati...

Страница 66: ... MDC card AC97 V2 2 Modem support V 90 K56flex for download data speed up to 56Kbps V 34 V 17 V 29 protocol supported LAN Ethernet SiS SB963 integrated Ethernet function for 10 100Base TX network standards or Windows 2000 XP Plug and Play compatible Automatic Jam and auto negotiation for flow control Auto Negotiation and Parallel detection for automatic speed selection IEEE 802 3u High performance...

Страница 67: ...rmat 12 7mm height fixed module Optional Purchase 5 25 inch format 12 7mm height fixed module Optional Purchase Hard Drive Combo Drive DVD R RW or DVD Dual or DVD Multi Standards Keyboard Touch pad Chipset PHY Layer Capabilities Keyboard Touch pad 88 90 key QWERTY keyboard with embedded numeric keypad and Windows keys 19mm Pitch Built in Touch Pad with PageUp PageDown Buttons and Scroll Bar 19 05m...

Страница 68: ...ector One 25 pin parallel port connector One 15 pin VGA connector One SIR FIR Port One Card Reader slot MMC MS SD supported One PC Card Slot type II Battery Pack AC Adapter Li ion 8 Cell pack 14 4V x 4400 mAh or Li ion 8 Cell pack 14 4V x 4000 mAh Smart Battery Compliant Autosensing AC in 100 240V DC out 20V 160W Mic In Port Audio inPort Audio Out SPDIF Firewire USB2 0 Port Ethernet Modem S Video ...

Страница 69: ...pe auto detection APM 1 2 Advanced Power Management ACPI 2 0 Advanced Configuration Power Interface Smart Power Two Level Password Protections 32bit access Ultra DMA PIO5 Mode support Multi boot capability Compatible with Microsoft Windows 2000 XP DOS Physical Specification 358 W x 269 D x 35 8 H mm 7 7 lbs 3 5 KG with Combo Drive Operating Temperature 5 to 35oC 41 to 95oF Operating Humidity 20 to...

Страница 70: ... appendix B agency regulatory notices A P P E N D I X B AGENCY REGULATORY NOTICES B 1 ...

Страница 71: ...ject to the following two conditions 1 this device may not e harmful interference and 2 this device must accept any interference received including interference that may cause sired operation pean Notice ucts with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and TE Directive 1999 5 EC issued by the Commission of the European Community pliance...

Страница 72: ...es are ia ium den nd mark way tralia land ore ny The flexible cord must be of a HAR harmonized type HO5VV F 3 conductor cord with a minimum conductor size of 0 03 square inches The minimum specification for the flexible cord for Class II product are 1 2X0 75 mm2 conductors 2 2 conductor cord The cord set must have a current capacity of at least 10 A and a nominal voltage rating of 125 250 VAC CAUT...

Страница 73: ...v When discarding a battery pack contact your local waste disposal provider regarding or recycling of batteries Use only supplied AC Ada AU xplosion if battery is incorrectly replaced Replace only wi anu TION Danger of e facturer Discard used batteries according to the manufacturer s instructions or local laws VORSICHT Explisionsgefahr bei unsachgernazen Austausch der Batterie Ersatz nur dur erste...

Страница 74: ... eine geprufte Leitung zu verwenden Fur einen Nennstrom bis 6A u quivalent type recommended by the manufacturer Discard used batteries according to the anufacturer s instructions T niquement avcc unc batterie du meme type ou d un type recommande par le constructer Mettre au ebut les batteries usagees conformement aux instructions du fabricant der einem vom Hersteller empfohlenem ahnlichen Typ Ents...

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