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Troubleshooting

Here are some useful tips on how to solve some common problems.

Problem

Solution

I forgot the account and password for

SF2012H-D. How can I go back to

default setting?

Please refer to the manual of “VI Factory Default

setting” description.

I can’t find a way to force day mode and

night mode. Is this possible and how.

We don't provide this function due to the limitation of

hardware.

What is the night mode setting does,

under camera setting page, with option to

choose frame rate. Any way to check the

shutter speed and settings?

Night mode means slow shutter and you increase the

shutter to make the object brighter. However, the

weakness is that the frame rate would be reduced.

I recorded video file in H.264 file format

but failed to playback on Media Player

(V.9).

Default Windows Media Player doesn’t have H.264

decoder so that you can’t playback the file

successfully. Please install K-Lite program in advance

or install KMPlayer or VLC program to playback the

video file. You can search those free program on

Internet.

Содержание SF2012H-D

Страница 1: ...AVer SF2012H D User Manual ...

Страница 2: ...G NXU LITE RECORDING SOFTWARE 10 FINDING IP CAMERA BY USING IP INSTALLER 13 USING DHCP SERVER ROUTER NETWORK 14 USING NON DHCP SERVER ROUTER NETWORK 15 INSTALL ACTIVEX CONTROL 18 USING THE IP CAMERA BROWSER INTERFACE 20 PREVIEW 20 SYSTEM GENERAL 1 SYSTEM GENERAL MAINTENANCE 1 To Upgrade the IP Camera Firmware 2 SYSTEM GENERAL DATE TIME 3 SYSTEM USER MANAGEMENT 4 SYSTEM USER MANAGEMENT ACCOUNT 4 SY...

Страница 3: ...TEM IMAGE ADVANCED 17 SYSTEM IMAGE PRIVACY MASK 18 SYSTEM VIDEO STREAM GENERAL 19 SYSTEM VIDEO STREAM STREAM1 20 SYSTEM VIDEO STREAM STREAM2 22 SYSTEM VIDEO STREAM STREAM3 24 SYSTEM AUDIO 25 SYSTEM SD CARD 26 EVENT ARRANGEMENT MOTION 27 EVENT ARRANGEMENT PREFERENCE 28 EVENT SCHEDULE 29 EVENT DI DO 30 STATUS INFORMATION 32 FACTORY DEFAULT 35 TROUBLESHOOTING 36 APPENDIX 37 FCC NOTICE CLASS B 37 ...

Страница 4: ...COPYRIGHT 38 NOTICE 38 WARNING 38 LIMITED WARRANTY 39 GOVERNING LAW AND YOUR RIGHTS 40 ...

Страница 5: ...IR illuminators to give superb performance during the day and at night Product Specifications Video out support High Definition 720p 30fps support 2M pixel CMOS sensor Power over Ethernet PoE H 264 MJPEG MPEG 4 3GPP Only compression formats SD SDHC card backup 2 way audio 3GPP mobile phone PDA support SDK for software integration Free bundled recording software 3 Axis Gimbals adjustments IR LED Bu...

Страница 6: ...rotocol HTTP TCP IP SMTP FTP PPPoE DHCP DDNS NTP UPnP 3GPP RTSP RTP RTCP Multi casting System Video Resolution 1600x1200 1280x1024 1280x960 1280x720 800x600 640x480 320x240 176x144 Video Adjust Brightness Contrast Sharpness BLC Night Mode Triple Streaming Yes Image Snapshot Yes Full Screen Monitoring Yes Privacy Mask Yes 3 different areas Compression Format H 264 JPEG MPEG 4 3GPP only Video Bitrat...

Страница 7: ...0 Audio Yes 2 way mono SD SDHC card management Recording Trigger Motion Detection IP Check Network Breakdown wire only Schedule Alarm Video Format AVI JPEG Video Playback Yes Delete Files Yes Web browsing requirement OS Windows XP 32 bit 7 32 64 bit Microsoft IE 6 0 or above 32 bit only Hardware Suggested Intel Dual Core 1 66GHz RAM 1024MB Graphics Card 128MB Minimum Intel C 2 8G RAM 512MB Graphic...

Страница 8: ...4 Package contents Item Descriptions 1 SF2012H D 2 Accessory pack 3 Ethernet cable 4 RJ45 socket 5 Power Adaptor DC 12V 1A Optional 6 CD User s Manual and Quick Guide included ...

Страница 9: ...5 Product Installation Monitor Setting 1 Right click on the desktop Select Properties 2 Change Color quality to Highest 32 bit ...

Страница 10: ... open the case the gimbals adjustment offers the convenience method to install on the wall The pan tilt and rotation are provided in this model The users can adjust the gimbals with Pan 172 degrees tilt 30 90 degrees and rotation 180 degrees respectively 3 5mm Phone Jack Audio Input Red 3 5mm Phone Jack Audio Output Green Pan 172 Rotation 180 Tilt 30 90 ...

Страница 11: ...tial state is LOW 2 Alarm Max 50mA DC 3 3V Example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active Relay output COM N O COM N C An output to Relay switch for example LEDs Sirens etc 1 N C Normally Close Max 1A 24VDC or 0 5A 125VAC 2 COM Common 3 N O Normally Open Max 1A 24VDC or 0 5A 125VAC Example RELAY INSTALLATION EXAM...

Страница 12: ...8 RELAY INSTALLATION EXAMPLE 2 Trigger the Normal ON Normal Close indoor illumination off when event motion occur ...

Страница 13: ...etwork device such as an IP camera using the same cable as that used for network connection It eliminates the need for power outlets at the camera locations and enables easier application of uninterruptible power supplies UPS to ensure 24 hours a day 7 days a week operation Note 802 3af 15 4W PoE Switch is recommended Ethernet PoE Switch PoE IP Camera PoE IP Camera Ethernet Cable Ethernet Cable ...

Страница 14: ...ame and Password for login NXU Lite system Users can define the User name and Password as wishes Please refer to NXU Lite user manual for detailed installation instruction 2 To run the application double click on your PC desktop or click Start Programs DVR NXU Lite For security purpose some of the features would require you to enter User name and Password before it can be accessed When the Authori...

Страница 15: ...11 3 Click Setup button 4 Click Add IPCam button 5 Select IP Camera item ...

Страница 16: ...he camera is in red text that is configurable User can double click on the camera is in red text and configure the IP camera s setting even the IP camera is not in the same IP segment Press OK to back to previous screen and press Connect to start live view Double click the IP camera mode that user has purchased ex SF2012H B SF2012H DV Please ignore ONVIF protocol selection NXU Lite doesn t support...

Страница 17: ...al Chinese version IPInstallerEng exe English version There are 3 kinds of IP configuration Fixed IP Public IP or Virtual IP DHCP Dynamic IP DHCP server router network automatically assigns IP addresses to devices You can use the IP Installer software in the CD to search for the IP camera s in the network Dial up PPPoE Execute IP Installer For Windows XP SP2 users the following message box may app...

Страница 18: ...e IP cameras listed on the left side The network configuration for this IP camera will show on the right side You may change the name of the IP camera to your preference eg Office warehouse in Name on the right side Using DHCP Server Router Network To use DHCP please check DHCP and click Submit then click OK It will apply the change and reboot the Device ...

Страница 19: ...C s IP address and the IP camera s IP address are the same Example The same Subnet IP camera IP address 192 168 1 200 PC IP address 192 168 1 100 Different Subnets IP camera IP address 192 168 2 200 PC IP address 192 168 1 100 To Change PC IP Address Control Panel Network Connections Local Area Connection Properties Internet Protocol TCP IP Properties Please make sure your IP camera and PC have th...

Страница 20: ... camera IP addresses 1 A quick way to access remote monitoring is to left click the mouse twice on a selected IP camera in Device lists in IP Installer Upon doing so the Internet Explorer browser should open ...

Страница 21: ...17 2 Then please key in the default User name and Password both of which are admin ...

Страница 22: ...stallation fails please check the security settings for the Internet Explorer browser 1 IE Tools Internet Options Security Tab Custom Level Security Settings Download unsigned ActiveX controls Select Enable or Prompt 2 IE Tools Internet Options Security Tab Custom Level Initialize and script ActiveX controls not marked as safe Select Enable or Prompt 1 2 3 4 ...

Страница 23: ...19 5 When the following dialogue box appears click Yes ...

Страница 24: ...eatures Preview Launch the Internet Explorer browser type the IP address of the IP camera in the address field It will show the following dialogue box Key in the ID and Password The default ID and Password are both admin Once connected to the IP camera the following program interface will appear Name Function 1 System Event Status Information Set up IP camera s configuration ...

Страница 25: ...on again to mute this function 10 Speaker Turn on the PC s speaker so that PC side can hear sound from IP camera side Click this button again to mute this function 11 Language Select the browser interface language 12 Video screen Change the video screen display Display the actual video pixel size Display the video screen in compact size Display the video in full screen mode Press ESC to exit full ...

Страница 26: ... system firmware reset the configuration settings without having to change the user management and network settings reboot and restore all back to factory default settings Name Function 1 Export Settings Upload to save all the configuration settings from the IP camera to computer hard disk 2 Reboot Turn the IP camera off and on again 3 Factory default Set all the configuration settings back to def...

Страница 27: ...k Browse Locate and select the file and click Open 3 Click Apply Wait till you see the massage Firmware Upgrade OK You may now click the Internet Explorer browser refresh button or press F5 The login page will appear 5 Import Download to replace the current settings with the configuration settings file from the computer hard disk to IP camera 6 System log Display the IP camera system event log ...

Страница 28: ...in the correct settings click Apply to apply the new settings Name Function 1 Current Date Time Display the current date and time 2 Date Format Select the date display format 3 Time Zone Set the local time zone Check the box next to Enable Daylight Saving to enable and setup the start date and end date for daylight saving time ...

Страница 29: ...level is authorized to create delete and edit the account in Account tab and configure the client connection setting in Connection tab System User Management Account IP camera supports two different user accounts Administrator Admin and Guest User User Type Access Rights Admin Can access all the configuration pages Guest User Can only access the preview and status information pages Anonymous User ...

Страница 30: ...nected IP cameras Network Type IP camera supports DHCP static IP and PPPoE After completed all settings click Apply to save the configuration DHCP Using DHCP IP camera will get all the network parameters from DHCP server automatically Static IP Please enter the IP address subnet mask gateway Primary DNS and Secondary DNS PPPoE Enter the Username Password and re enter Password in Confirm Password f...

Страница 31: ...ess Recipient Email Address Mail Server Mail Server Port Account Name and Password columns c Click Apply to save the configuration FTP Setting Used to send out the video to FTP server a Enter necessary information in FTP Server Account Name Password and Path columns b Port Select the FTP server port c If the user wants to create a new folder on the FTP server to save the video file select Yes unde...

Страница 32: ...etwork Setting DDNS The IP camera supports DDNS Dynamic DNS service a Select Enabled DDNS to enable DDNS function b Enter the Domain Name Account Name and Password that the user has registered on the DDNS service provider in the appropriate columns c Enter the IP refreshing time period in the Schedule Update column d Click Apply to save the configuration Note If you set up schedule update to occur...

Страница 33: ... pair do not match a real user Error An option available only to credited users was specified Error Not in the form hostname domain org or domain com Error The hostname specified does not exist Error Not under the username specified Error Too many or no hosts specified in an update Error The hostname specified is blocked for update abuse Error DNS error encountered Error DNS Server Error Condition...

Страница 34: ...nents and open Networking Services section 4 Click Details and select UPnP to setup the service 5 The IP device icon will be added to My Network Places 6 User may double click the IP device icon to access IE browser UPnP Port Forwarding If the IP camera is set up behind the firewall please select YES to enable it RTSP Server Enable disable RTSP function The Real Time Streaming Protocol RTSP is a n...

Страница 35: ...unt and password to connect with this IP camera through ONVIF protocol No is not required account and password to connect Make sure the NVR system supports ONVIF v1 02 RTSP Keepalive To keep connection until remote site disconnects it ...

Страница 36: ... example The application is to get the multicast streaming in the LAN environment Basically the users operate VLC player and then you can get the multicast streaming form IP camera Please follow the steps to obtain the multicast streaming in the following steps Step 1 1 Implement VLC player please download from the internet 2 Select tools preferences ...

Страница 37: ...12 Step 2 Step 3 Select Media open network stream 3 Select force multicast RTP via TRSP 2 Select Demuxers and RTP RTSP 1 Select all ...

Страница 38: ...13 Step 4 Input rtsp IPCAM Address RTSP Path The URL address should be the same as the RTSP path in Video Stream System Video Stream ...

Страница 39: ...ice a If the received image is not from the required IP camera please adjust the value Change either IP Address or Port number b If the Multicast stream you use doesn t support RTSP Keepalive please select NO ...

Страница 40: ... can enable disable overlaying time stamp and text title After completing the setting click Save to apply the new setting and Cancel to keep the new setting Time Stamp Mark Enable check box and select a position where date and time stamp text to display on video screen Customize Title Click Enabled can adjust the OSD contents which are including Size and Alpha of text ...

Страница 41: ...e brightness and contrast After completing the setting click Save to apply the new setting and Cancel to keep the new setting White Balance Adjust white balance value Video Orientation To Flip or Mirror the video on screen BLC The IP camera supports Back Light Compensation Yes is turn on and No is turn off the BLC function Adjust Brightness Contrast Hue Saturation to get clear video ...

Страница 42: ...17 System Image Advanced Click Default button will back to factory default setting Night Mode select the setting of night mode ...

Страница 43: ...e Privacy Mask For the security purpose there are three areas can be setup for privacy mask Click Area Area 1 Area 2 Area 3 button first and drag a area on the image screen Then click Save button to save the setting ...

Страница 44: ...ral Input Resolution Select the video resolution that is the maximum resolution supported in Stream 1 and Stream 2 Video System Select the video format TV Output Select the video format of TV Output depending on different models ...

Страница 45: ...s Advanced Mode Click Apply to save the configuration Resolution There are 8 resolutions can be chosen 1600x 1200 1280x1024 1280x960 1280x720 800x600 640x480 320x240 176x144 Rate Control There are CBR Constant Bit Rate and VBR Variable Bit Rate to use CBR 32Kbps 8Mbps the higher the CBR is the better the video quality is VBR 1 Low 10 High Compression rate the higher the compression rate the better...

Страница 46: ...21 Video Format H 264 or JPEG RTSP Path It s a URL address ...

Страница 47: ...0 1280x1024 1280x960 1280x720 800x600 640x480 320x240 176x144 Quality There are 5 levels to adjust Best High Standard Medium and Low The higher the quality is the bigger the file size is Also not good for internet transmitting Video Frame Rate The video refreshing rate per second Video Format H 264 or JPEG RTSP Path It s a URL address ...

Страница 48: ...ity There are 5 levels to adjust Best High Standard Medium and Low The higher the quality is the bigger the file size is Also not good for internet transmitting Video Bitrate Select the bitrate of video Video Frame Rate The video refreshing rate per second Video Format H 264 or JPEG RTSP Path It s a URL address Close To close the stream 2 Click Apply to save the configuration ...

Страница 49: ...24 System Video Stream Stream3 Note 3GPP mode suggested setting 176x144 resolution 5FPS MPEG 4 format Stream 3 Setting Enable or Disable 3GPP Streaming 3GPP Path It s a URL address ...

Страница 50: ... User can also send audio from remote site to IP camera s external speaker a IP camera to PC select Enable to start this function b In live video screen click button to start chatting Press again to mute Click button to turn on or off the speaker of PC Note The Audio will not be smooth when enable SD SDHC card recording function simultaneously ...

Страница 51: ...se Insert SD SDHC card before use it Make sure pushing SD SDHC card into the slot completely Note The use of the SD SDHC card will affect the operation of the IP camera slightly such as affecting the frame rate of the video ...

Страница 52: ...e video to some specific mail addresses transmit the video to remote ftp server trigger the relay and save video to local SD SDHC card To set up the motion area 1 click Area 1 button Using mouse to drag and draw the area The same operation for area 2 and 3 The higher the sensitivity value is the more sensitive to trigger event ...

Страница 53: ...e on record time setting and IP camera built in Ram memory Limited by IP camera built in Ram Memory When information is too much or video quality set too high it will cause recording frame drop or decrease on post alarm recording time Network Connected When the network is down it will save the video to local SD SDHC card Note This function is only enabled in wire connection Network IP check When t...

Страница 54: ... schedule setup the camera data will be recorded according to the schedule setup Snapshot After enable the snapshot function user can select the storage position of snapshot file the Interval time of snapshot and the reserved File Name of snapshot ...

Страница 55: ... SD SDHC card CAUTION Please connect to propriety relay box to reduce the risk of electric shock damaged Input Setting Input 1 sensor This is to set the relay status while sensor is not yet triggered Input 1 action Send the triggered video clips or photos to the selected method Subject This is the subject while sending files via e mail 1 Non Triggered 2 Triggered Sensor Device ALARM GND 3 3V Senso...

Страница 56: ... GND ALARM INPUT Normal 3 3V The voltage differential from ALM_IN pin GND Active 0V Short the pin of ALM_IN and GND pin ALM_IN N O RELAY OUTPUT Depends on the devices the user should connect N C and COM pins or N O and COM pins COM N C Example RELAY INSTALLATION EXAMPLE 1 Trigger a Normal OFF Normal Open alarm siren on when event motion occur RELAY INSTALLATION EXAMPLE 2 Trigger the Normal ON Norm...

Страница 57: ...oduct Info Server Name Assigns a name to the IP camera and the name shows on the IP Installer Also displays the related information of the IP camera Mark Status Bar to display the Server Name of IP camera on preview interface LED indicator To disable or enable the LED indicator on the IP camera Only SF2012H B D DV has this function ...

Страница 58: ...ation Configuration 1 a Internet Access ADSL or Cable Modem b IP address More than one real IP c IP camera and PC connect to the internet d For fixed real IP set up the IP into IP camera and PC For dynamic IP start PPPoE ...

Страница 59: ...cess ADSL or Cable Modem b IP address one real IP c IP camera and PC connect to the internet d Device needed IP sharing e Use virtual IP set up port forwarding in IP sharing Please refer to Network Setting Other 1 UPnP Port Forwarding ...

Страница 60: ...old the button Please refer to the picture below 3 Power on the camera Don t release the button during the system booting 4 It will take around 30 seconds to boot the camera 5 Release the button when camera finishes proceed 6 Re login the camera using the default IP http 192 168 1 200 and user name admin password admin Reset button ...

Страница 61: ... mode setting does under camera setting page with option to choose frame rate Any way to check the shutter speed and settings Night mode means slow shutter and you increase the shutter to make the object brighter However the weakness is that the frame rate would be reduced I recorded video file in H 264 file format but failed to playback on Media Player V 9 Default Windows Media Player doesn t hav...

Страница 62: ...nd SDHC class6 8GB Transcend SDHC Class 6 8GB Transcend SD class6 16GB Transcend SD Class 6 16GB Transcend SDHC class6 16GB Transcend SDHC Class 6 16GB Transcend SDHC class10 4GB Transcend SDHC Class10 4GB Transcend SDHC class10 8GB Transcend SDHC Class10 8GB Transcend SDHC class10 16GB Transcend SDHC Class10 16GB SanDisk SDHC class4 4GB SanDisk SDHC Class 4 4GB SanDisk SDHC class4 8GB SanDisk SDH...

Страница 63: ...ewith confirmed to comply with the requirements set out in the Council Directives on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility Directive 2004 108 EC COPYRIGHT 2012 AVer Information Inc All rights reserved All rights of this object belong to AVer Information Inc Reproduced or transmitted in any form or by any means without the prior written permiss...

Страница 64: ...Limitations of Warranty AVer makes no warranties to any third party You are responsible for all claims damages settlements expenses and attorneys fees with respect to claims made against You as a result of Your use or misuse of the Product This warranty applies only if the Product is installed operated maintained and used in accordance with AVer specifications Specifically the warranties do not ex...

Страница 65: ...40 Governing Law and Your Rights This warranty gives you specific legal rights You may also have other rights granted under state law These rights vary from state to state ...

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