ENGLISH
Troubleshooting
1.
“DHCP service Failed” message displayed on screen
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Make sure you have connected to a proper DHCP server.
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If you see “192.168.0.1” on the IP address column, it means the device did not
get the correct IP from DHCP server.
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Verify the security setting for MAC address in your network device.
2.
Video conference call is established but no video or voice
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If you are connecting to AVer HVC with firewall, make sure you have done the
port forwarding correctly. For non H.323 ALG firewall, please set the NAT
configuration and the WAN IP address on AVer HVC system is entered.
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We suggest having a fixed public IP address for AVer HVC system. With Dynamic
public IP address, it will change after a certain period which depends on your
local ISP.
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There’s a routing issue if you installed two AVer HVC systems sharing one public
IP address.
3.
MCU call is established but the 3rd site is unable to see the image from the 2nd
site.
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There’s a routing issue. Two AVer HVC systems could be sharing one public IP
address. We do not suggest installing two AVer HVC systems and share one IP
address.
4.
Unable to connect to other VC system
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Check to see if you dial the correct IP address.
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Ensure the power status of the device from the other site is on.
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Verify if the firewall blocks the inbound traffics from the other site.
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Verify if the other site rejected your VC call.
For more information, please visit and download HVC user manual at our website
