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44 

Troubleshooting

 

Here are some useful tips on how to solve some common problems. 

Problem 

Solution 

I forgot the account and password for 

FD2000. How can I go back to default 

setting?   

Please refer to the manual of “Factory Default setting” 

description. 

How can I record video clip from Web 

GUI? 

We don’t support recording on IE. Please use the 

attached free NXU Lite software in CD to record. 

I have updated new firmware but the 

firmware version on web GUI doesn’t 

change to the updated one. 

After finishing firmware update, please clean up the 

cookie history. 

When I reset the FD2000 to default, I 

couldn’t change Gateway number from IP 

finder utility. 

Users can change Gateway number from IP finder 

utility only when choosing Static, instead of DHCP. 

Содержание FD2000

Страница 1: ...AVer FD2000 User Manual ...

Страница 2: ......

Страница 3: ...ETHERNET POE 14 IP ASSIGNMENT 15 FINDING IP CAMERA BY USING NXU LITE RECORDING SOFTWARE 15 FINDING IP CAMERA BY USING IP INSTALLER 18 USING DHCP SERVER ROUTER NETWORK 20 USING NON DHCP SERVER ROUTER NETWORK 21 INSTALL ACTIVEX CONTROL 23 USING THE IP CAMERA BROWSER INTERFACE 25 PREVIEW 25 SYSTEM GENERAL 27 SYSTEM GENERAL MAINTENANCE 27 To Upgrade the IP Camera Firmware 28 SYSTEM GENERAL DATE TIME 2...

Страница 4: ...YSTEM IMAGE PREFERENCE 35 SYSTEM IMAGE PRIVACY ZONE 38 SYSTEM VIDEO STREAM PROFILE 39 SYSTEM AUDIO 40 EVENT MOTION 41 STATUS INFORMATION 42 FACTORY DEFAULT 43 TROUBLESHOOTING 44 FCC NOTICE CLASS B 45 COPYRIGHT 45 NOTICE 45 WARNING 45 COPYRIGHT 46 NOTICE 46 WARNING 46 LIMITED WARRANTY 46 GOVERNING LAW AND YOUR RIGHTS 47 ...

Страница 5: ...ators and other office buildings FD2000 can provide superior quality video during the day without compromising on nighttime performance with its digital day and night function Product Features 2M pixel full HD Definition 1080p 30fps support Ultra compact size and easy installation specifically for suspended ceilings Digital Day and Night Wide Dynamic Range Noise reduction Enhanced Backlight Compen...

Страница 6: ...s power supply only Dimensions Ø 97 x 104 5 H mm Weight 380g Network Ethernet Ethernet 10 100 Base T RJ45 connector Network Protocol IPv4 HTTP TCP RTSP RTCP RTP ICMP UDP IGMP DNS DHCP ARP NTP System Video Resolution 1080p 1920x1080 720p 1280x720 VGA 640x480 CIF 352x240 QVGA 320x240 Video Adjust Brightness Contrast Saturation Sharpness Shutter Speed Day Night Mode WDR Backlight Compensation Triple ...

Страница 7: ...estion up to 6 clients H 264 1080p 8Mbps Audio Yes 1 way mono Operation Temperature 10 C to 50 C Operation Humidity 0 90 non condensing Storage Temperature 20 C to 60 C Storage Humidity 0 90 non condensing Web browsing requirement OS Windows XP 32 bit 7 32 64 bit Microsoft IE 9 0 or above 32 bit only Hardware Suggested CPU Intel Pentium 4 2 4GHz or equivalent RAM 1 GB or above Display NVIDIA GeFor...

Страница 8: ...4 Package contents Item Descriptions 1 FD2000 2 CD User s Manual and Quick Guide included 3 Mounting template label This model doesn t support power adapter and only supports PoE power ...

Страница 9: ...5 Product Installation Monitor Setting 1 Right click on the desktop Select Properties 2 Change Color quality to Highest 32 bit ...

Страница 10: ...6 Hardware Installation and I O Pin Assignment 1 Product Overview ...

Страница 11: ...7 Definition Index Name 1 Bracket 2 Body 3 Top Case ...

Страница 12: ... label to mark out and prepare the mounting area Drill a round hole with Ø84 in diameter in the ceiling Put network cable through the round hole on the ceiling and then attach to the camera body Put camera into the round hole on the ceiling Please hold the camera body to avoid falling ...

Страница 13: ...e locking arms Tighten the screws sufficiently to compress the arms to adjust to mounting surface Notes The clip design is suitable for the suspended ceiling less than 25 5mm in thickness Step 3 Then adjust the tilt angle screw to shoot the suitable scenery Locking arm ...

Страница 14: ...10 Step 4 Attach the camera housing with extra care on direction Step 5 Fasten the camera by screwing cover to the pedestal with screws and complete installation ...

Страница 15: ...11 3 Disassembling the Camera Step 1 Loosen the screws on the cover Step 2 Remove the camera housing ...

Страница 16: ... the bracket is still attached to the ceiling Move the two fasteners to take out the camera body Two of three applicable fasteners in total can be forced to move Take off the camera body while the bracket is still attached to the ceiling ...

Страница 17: ...13 Step 4 Pull down network cable and finish disassembly ...

Страница 18: ...ided to the network device such as an IP camera using the same cable as that used for network connection It eliminates the need for power outlets at the camera locations Note 802 3at 30W PoE Switch is recommended Note PoE switch compatible list D Link DES 1316 ZyXEL ES 2024 D Link 1005A A5 20S4B WS C3560X 24P L VD2 Ethernet PoE Switch Ethernet Cable PoE IP Camera PoE IP Camera Power ...

Страница 19: ...r name and Password for login NXU Lite system Users can define the User name and Password as wishes Please refer to NXU Lite user manual for detailed installation instruction 2 To run the application double click on your PC desktop or click Start Programs DVR NXU Lite For security purpose some of the features would require you to enter User name and Password before it can be accessed When the Auth...

Страница 20: ...16 3 Click Setup button 4 Click Add IPCam button 5 Select IP Camera item ...

Страница 21: ... item the camera is in red text that is configurable User can double click on the camera is in red text and configure the IP camera s setting even the IP camera is not in the same IP segment Press OK to back to previous screen and press Connect to start live view Double click the IP camera model that user has purchased ex FD2000 Please ignore ONVIF protocol selection NXU Lite doesn t support ONVIF...

Страница 22: ...er network adapter and click Search to begin searching 4 Select and double click the IP camera you want to access If you want to change the setting of the selected IP camera enter the user ID correct password and change the settings and then click Apply This will change the setting and rescan the network again Notes The default Gateway number is 0 0 0 0 Users can change Gateway number only when ch...

Страница 23: ...ctiveX warning message appears click to allow running the add on Note The default IP address is 192 168 1 168 The default ID and Password are both admin It is not allowed to enter device name in Chinese and any other special characters Gateway number can t be 0 IP camera device name should be less than 30 digits ...

Страница 24: ...DHCP Server Router Network To use DHCP please change the setting on the IE IE configuration network setting enable DHCP function Apply After finishing the setting please use AVer IPCam Utility to find IP Camera ...

Страница 25: ...C s IP address and the IP camera s IP address are the same Example The same Subnet IP camera IP address 192 168 1 168 PC IP address 192 168 1 100 Different Subnets IP camera IP address 192 168 1 168 PC IP address 192 168 2 100 To Change PC IP Address Control Panel Network Connections Local Area Connection Properties Internet Protocol TCP IP Properties Please make sure your IP camera and PC have th...

Страница 26: ...elected IP camera in Camera Name list in AVer IPCam Utility Then the IE browser will open and connect to IP camera Notes The default Gateway number is 0 0 0 0 Users can change Gateway number only when choosing Static IP 5 Then please key in the default ID and Password both of which are admin ...

Страница 27: ...stallation fails please check the security settings for the Internet Explorer browser 1 IE Tools Internet Options Security Tab Custom Level Security Settings Download unsigned ActiveX controls Select Enable or Prompt 2 IE Tools Internet Options Security Tab Custom Level Initialize and script ActiveX controls not marked as safe Select Enable or Prompt 1 2 3 4 ...

Страница 28: ...24 5 When the following dialogue box appears click Yes ...

Страница 29: ...rowser type the IP address of the IP camera in the address field It will show the following dialogue box Key in the ID and Password The default ID and Password are both admin Once connected to the IP camera the following program interface will appear Name Function 1 System Event Status Information Set up IP camera s configuration 2 Login IP Show PC s IP address 3 Bandwidth Show current IP camera s...

Страница 30: ... 8 Capture Capture and save the image on the screen in bmp format 9 Speaker Turn on the PC s speaker so that PC side can hear sound from IP camera side Click this button again to mute this function 10 Language Select the browser interface language 11 Motion detection While detecting motion objects the triangle icon shows up Press it to release the notice 12 Stream Switch to view the video stream t...

Страница 31: ...n settings reboot and restore all back to factory default settings Name Function 1 Video System Select the video format 2 Import Configuration Settings Download to replace the current settings with the configuration settings file from the computer hard disk to IP camera 3 Export Configuration Settings Upload to save all the configuration settings from the IP camera to computer hard disk 4 Set to F...

Страница 32: ... during the firmware update process or an update failure will occur and maintenance will be required Rebooting the unit after firmware update may take approximately 3 minutes To Upgrade the IP Camera Firmware 1 Download the file from our website and save it in your computer hard disk 2 Click Browse Locate and select the file and click Open 3 Click Apply Wait till you see the massage Update complet...

Страница 33: ...rent login computer 2 Date Time manual setting When choosing Manual time setting please set the date and time here 3 NTP Server When choosing NTP time setting please set the date here Time Zone To select the time zone where the unit is located NTP Server To state the address of NTP server to synchronize date and time with the unit when If NTP is selected in the Synchronization Mode Time Adjustment...

Страница 34: ...30 Name Function time effective in NTP mode only System General Event Log In this section it displays the IP camera system event log ...

Страница 35: ...ount tab and configure the client connection setting in Connection tab System User Management Admin IP camera supports two different user accounts Administrator Admin and Guest User User Type Access Rights Admin Can access all the configuration pages Guest User Can only access the preview and status information pages ...

Страница 36: ...Enter the user name in Username the password in Password and re enter the password to confirm The default language is English Note 1 The password can t be empty otherwise user are not able to login successfully 2 Please don t use special symbols as user name such as ...

Страница 37: ...DHCP static IP Click Apply to save the configuration DHCP Using DHCP please choose ON to enable it and IP camera will get all the network parameters from DHCP server automatically Static IP Please choose OFF on DHCP item so that the IP camera will use static IP setting Please enter the IP address subnet mask gateway Primary DNS and Secondary DNS ...

Страница 38: ...tream 1 Stream 2 and Stream3 are rtsp ip address RTSP port stream1 rtsp ip address RTSP port stream2 rtsp ip address RTSP port stream3 respectively 2 RTSP default ID Password rtsp 1234 If users set the ID the same as login ID the password has to be the same as login in password ...

Страница 39: ...it depending on applications When choose the Manual Shutter Speed and Manual Gain can be adjusted Day Night Only when Automatic Exposure set to Manual can this function be adjusted To set DAY NIGHT function simply move the cursor to select Auto Color or BW mode If Color selected the unit is forced to stay in COLOR mode all day If BW selected the unit is forced to stay in NIGHT mode all day Shutter...

Страница 40: ...s able to reduce the contrast in the view to set manual gain value of R Gain G Gain B Gain from level 0 to 255 The red R gain is used to adjust the color red in the viewing image It allows adjusting red gain manually according to user requirement ranging from level 0 to 255 The green G gain is used to adjust the color of green in the viewing image It allows adjusting green gain manually according ...

Страница 41: ...of the unit WDR enables capturing and displaying of both bright and dark areas in the same frame in a way that there are details in both areas i e bright areas are not saturated and dark areas are not too dark Picture Picture Flip Set image to be upside or down Select ON or OFF to activate or deactivate the flip function Picture Mirror Set image to be left or right Select ON or OFF to activate or ...

Страница 42: ...e security purpose there are four areas can be setup for privacy mask Click Set Privacy Zone button first and drag an area on the image screen Then click Apply button to save the setting Please set up these four privacy zones one by one ...

Страница 43: ...In each profile parameters are all configurable including Image Mode Resolution Frame Rate Bit Rate Bit Rate Control and GOP Be sure to click Apply when done Note 1 To get the best mobile viewing quality please download AVer iViewer AndroidViewer from the Apple App store or Google Play iViewer takes video from Stream 1 or Stream 2 ...

Страница 44: ...r can send audio from IP camera built in MIC to remote site a IP Camera to PC select ON to start this function b Select audio input level among High Mid and Low for sound input level c In live video screen click button to turn on or off the speaker of PC ...

Страница 45: ...tivated with slight changes in brightness or motion 1 Motion is activated with big changes in brightness or motion Object Size Choose different levels of 1 100 for object size Set the percentage area size for a recognizable object 100 Very large objects trigger motion 30 Small objects trigger motion Set Motion Area Set the area you want to trigger motion detection The motion setup screen will be o...

Страница 46: ...42 Status Information Networking Info Displays network information of the IP camera Product Info Displays product information of IP camera ...

Страница 47: ... factory default 3 To reboot system press reset hole for 5 seconds 4 When it goes back to default setting the default gateway is 0 0 0 0 Please change the setting in IP finder utility from DHCP to Static IP and then modify the gateway number so that the IP finder utility can find the IP camera successfully Reset Default ...

Страница 48: ...eo clip from Web GUI We don t support recording on IE Please use the attached free NXU Lite software in CD to record I have updated new firmware but the firmware version on web GUI doesn t change to the updated one After finishing firmware update please clean up the cookie history When I reset the FD2000 to default I couldn t change Gateway number from IP finder utility Users can change Gateway nu...

Страница 49: ...ewith confirmed to comply with the requirements set out in the Council Directives on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility Directive 2004 108 EC COPYRIGHT 2012 AVer Information Inc All rights reserved All rights of this object belong to AVer Information Inc Reproduced or transmitted in any form or by any means without the prior written permiss...

Страница 50: ...replacement of the Product with the same or a comparable product This warranty does not apply to a any Product on which the serial number has been defaced modified or removed or b cartons cases batteries cabinets tapes or accessories used with this product This warranty does not apply to any Product that has suffered damage deterioration or malfunction due to a accident abuse misuse neglect fire w...

Страница 51: ...DAMAGES OF ANY NATURE INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS DATA REVENUE PRODUCTION OR USE BUSINESS INTERRUPTION OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES ARISING OUT OF OR IN CONNECTION WITH THIS LIMITED WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT WHETHER BASED ON CONTRACT OR TORT INCLUDING NEGLIGENCE OR ANY OTHER LEGAL THEORY EVEN IF AVER HAS ADVISED OF THE POSSIBILITY OF SUCH ...

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