Conference Call
When you need to have 3 or more on the line at the same
time, create a conference call. You may disconnect from a
conference and the call will remain active for all others if
another Comcast person is on the line.
1.
While active on a call, touch the
Conference
soft
key.
2.
Dial the telephone number, or use your Contacts
list, or redial list.
3.
When the participant answers, announce the
call.
4.
Touch the
Join
soft key to add the person to the
existing call.
Add additional participants to a conference call
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You may conference a total of six participants
including yourself to the conference call.
1.
While active in a conference, press the
Add
soft
key.
2.
Dial the number of the participant to add.
3.
When the participant answers, press
Join
, to add
the person to the existing call.
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To view a list of the conference participants
touch the
Details
button on the
conference call line.
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Touch a name, and
Silence
to mute the
person.
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Touch a name and
Drop
to hang up on a
person.
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Touch
Refresh
, to refresh details.
Merge two lines to form a conference call
1.
With an active call and a call on hold, touch the
Conference
button or
Add
button if you are
already active with a conference.
2.
Select the call on hold that you want to merge.
3.
Touch
Resume,
to take the call off hold.
4.
Touch
Join
to merge to the existing call.
Send All Calls
In the call center supervisors and or managers may have
voicemail on their extension. Send all calls, sends all calls
to your voicemail after 1 ring.
1.
Touch
Send all
to activate.
2.
Touch
Send all
again to de-activate.
Call Forward
Supervisors or managers may forward their extension to
another internal extension. When calls are forwarded in
any way, the call forward button will illuminate.
.
1.
Press Call Forward button
2.
Select
Call Forward
3.
Dial the extension to forward calls to.
4.
Press Call Forward again to de-activate.
Contacts
You can save up to 250 names and 3 telephone numbers
per name. For external contacts do not forget to store
dial the 9. Also, activate
Pair Contacts to Calls
in the
Home> Settings>Call Settings, so that when a call arrives it
can be paired up and identified if it is in your contacts.
Add a contact
1.
Press Contacts
2.
Touch
New
3.
Dial the name using the on-screen keyboard.
4.
Touch the green check mark to move to
number entry.
5.
Enter the telephone number using on-screen
keyboard.
6.
Touch the check mark when finished. Or Touch
the number and edit the entry.
7.
Touch
Save
Setting the Quick Touch Panel
The quick touch panel will provide viewing and access to
features quickly from the main screen. This is important
so that Agents may see all agent functions from one
screen.
1.
Press
Home
button
2.
Touch
Settings
3.
Touch
Screen and Sound Options
4.
Touch Show quick touch panel to toggle the
panel on and how many lines of features to view,
1, or 2.
5.
Touch
Save
Call History
The call history shows missed, answered, and outgoing
calls. When you have one or more missed calls the
History button will light, and the missed calls icon displays.
Viewing call history
1.
Press
History
button
2.
Press History button to put cursor at top of list.
3.
Touch the proper icon on the upper right to
sort call history by type.
Missed,
Outgoing,
Answered
Saving a number from History to Contacts
1.
Press
History
2.
Touch the details button of the number
3.
Touch
+Contact
4.
Edit the name
5.
Touch
Done
then
Save
Clearing the call History Log
Clearing all call history deletes the call records for the
specific call list you are viewing. If you are viewing the all
calls list then all calls in all categories are cleared.
1.
Press
History
2.
Touch the icon for the list you would like to clear
or touch
Clear All
to clear the active list.
3.
Touch
Clear All
and
Yes
to confirm.
Directory
Use the directory to search for internal extensions by last
name. Press the number digit only one time for the letter
intended. If you make a mistake, press Directory button to
clear the memory and start again. The 1 key is a comma.
1.
Press
Directory
2.
Use dial pad to spell name i.e. for Susan Crane,
press C [2], R[7], A[2], N[6]
3.
Use the button labeled
Next
to scroll forward if
necessary.
4.
Finally when the name is displayed, press the
button
Make Call
and the number is dialed.
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