JAO; Reviewed:
SPOC 6/24/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
3 of 9
PTP20USBM-1XA
2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:
Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
Placing calls to local stations to verify two-way audio.
Placing calls to the PSTN to verify two-way audio.
Answering and ending calls directly from one-X® Agent.
Using the volume control buttons on the headset and one-X® Agent to adjust the
playback volume.
Using the mute control button on the headset and one-X® Agent to mute and un-mute the
audio.
For the serviceability testing, the headsets were disconnected and reconnected to verify proper
operation. one-X® Agent application was also restarted for the same purpose. The desktop PC
was also rebooted to verify that one-X® Agent and the headsets were operational when the PC
came back into service.
2.2. Test Results
All test cases passed with the following observations:
P20USBM headset does not hear incoming call alerts. Incoming call alert is heard
through the PC speaker.
There is no mute synchronization between the P20USBM headset and one-X® Agent. If
a call is muted through the headset, it is not reflected on one-X® Agent, and the call
needs to be un-muted through the headset, and vice versa.
There is no call control support through the headset. Calls need to be answered and
terminated through one-X® Agent.
2.3. Support
For technical support and information on PhoneTech P20USBM Headset, contact PhoneTech in
Brazil at:
Phone: 11-3717-1881
Website: