JAO; Reviewed:
SPOC 6/24/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
1 of 9
PTP20USBM-1XA
Avaya Solution & Interoperability Test Lab
Application Notes for PhoneTech P20USBM Headset with
Avaya one-X® Agent - Issue 1.0
Abstract
These Application Notes describe the configuration steps required to integrate the PhoneTech
P20USBM Headset with Avaya one-X® Agent. The P20USBM headset provides two-way
audio, allows the audio volume to be adjusted and the audio to be muted/unmuted directly
from the headset. This solution does not provide call control features directly from the
headset, such as answering or terminating a call from the headset.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.