Avaya NN44400-120, Руководство пользователя

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Handling Telephony calls in Permanent Connection mode
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NN44400-120 Offsite Agent User Guide 26 November 2010
Making a call in Permanent Connection mode
Make a call using the Agent Desktop. Ensure that you follow the correct steps based on
the type of telephone number you want to call:
• a new external telephone number
• a new internal telephone number
Prerequisites
Attention: If you have an active customer call on your set, you cannot originate
another call. If you want to consult with a supervisor or another agent, then you must
use the conference feature.
Procedure steps
Step Action
1 On the action bar, click Originate Call .
2 Select Use Trunk Access Code and type the access code in the Use Trunk Access
Code box and telephone number in the Destination Number box and click Initiate
Contact .
OR
Type an internal telephone number in the
Destination Number
field and click Initiate
Contact .
3 Click Release on the call work item when you complete the call.
--End--
Ending a call
End a call when a call is completed. If you were in Ready status before the call, you
automatically return to Ready when you terminate the call. If you require time to perform
call wrap-up tasks before you accept another call, change your status to Not Ready.
Procedure steps
Step Action
1 Click Release on the call work item.
--End--