NEC 2400
Confidential
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1
5
o
Create a single-line extension in the PBX. Set call forward all-calls to
the pilot number of the UCD group. Do
not
create a voice mailbox for
this extension. This extension is used as the Octel voice module
Transfer Target Number
. Any call to be transferred to the voice
module should be transferred to this number so that the caller will
hear the general system greeting instead of the direct call greeting.
5.2 SUPPORTING UNSUPERVISED TRANSFERS TO THE
ATTENDANT
CONSOLE
Unsupervised transfers to the attendant console are supported with Series
5200 E9.00 Software.
NOTES:
•
Reorder tone is sent to an extension attempting to transfer a caller to an
attendant in Night Mode, unless a station has been programmed in the
PBX as the Attendant Night Transfer Target in the ASID command.
•
If the attendant does not answer an unsupervised transfer within the
predetermined time set for Transfer Call Recall, the call will be sent
back to the Octel voice module and the caller will hear the system
greeting. The Transfer Recall Timer is set in ASYD SYS1, Index 145.
5.3 CONFIGURING THE PBX TO SUPPORT MORE THAN 20
VOICE MAIL PORTS
5200 software supports one UCD group of 20 members which can
overflow to a second UCD group of 20 members. Only one overflow is
allowed for a total of 40 ports.
If more than 40 integrated ports are required, add a third UCD group
(overflowing to a fourth UCD group, if necessary) with the required
number of ports.
However, creating a third (and possibly fourth) UCD
group, requires splitting subscribers between UCD groups and requires
two different access numbers.
Multiple MCI links are not needed.
o
Configure an overflow target for a UCD group using the AUOG
(Assign UCD Overflow Group) command.
5.4 CONFIGURING THE NEC WITHOUT DISTINCTIVE RINGING
The NEC 2400 comes with “Distinctive ringing” in its default programming.
Internal calls ring differently than external calls therefore the number of
actual rings on a station before forwarding will vary depending on the type of
call - even though the timers are the same. To remedy this, remove
“distinctive ringing” and have all calls ring in the same manner. There will
then be consistency in the number of rings before a call forwards.
5.5 SUPPORTING MULTIPLE NEC PBX’S IN A CCIS NETWORK
WITH ONE OCTEL 200/300 MESSAGE SERVER
Unsupervised transfers to the
attendant console are supported
with Series 5200 E9.00 Software
Configuring the PBX to support
more than 20 voice mail ports