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M7100 Telephone User Guide

Page 34

- Issue 02c (13 March 2014)

IP Office

5. Holding and Parking Calls

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between
parking a call or holding a call.

When a call is ...

Held

Parked

... the call occupies an appearance button.

Yes

... the caller hears music on hold or hold reminder tones.

Yes

... the call can be retrieved by other users.

Yes

... the call recalls to you automatically after a time.

Yes

Default 15

seconds

Yes

Default 5

minutes.

... the call can be used to start or add calls to a conference.

Yes

... the call is assigned a unique ID.

Yes

Содержание M7100N

Страница 1: ... Issue 02c 13 March 2014 M7100 Telephone User Guide IP Office ...

Страница 2: ...NY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION...

Страница 3: ...pliance must be separately ordered If the end user customer or Avaya channel partner would like to install two of the same type of vAppliances then two vAppliances of that type must be ordered Each Product has its own ordering code Note that each instance of a Product must be separately licensed and ordered Instance means one unique copy of the Software For example if the end user customer or Avay...

Страница 4: ...bsite http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support ...

Страница 5: ...pping Parties 39 6 5 Holding a Conference Call 39 6 6 Transferring Calls Using Conference Directory 7 42 7 1 Viewing Contacts Details 43 7 2 Make a Call from the Directory 43 7 3 Adding a New Contact 43 7 4 Add a Contact from the Call Log Call Log 8 46 8 1 Accessing the Call Log 47 8 2 Viewing Call Details 48 8 3 Making a Call 48 8 4 Deleting a Record 48 8 5 Adding a Record to Your Contacts Voicem...

Страница 6: ...b 77 14 9 Do Not Disturb Exceptions 77 14 10 Follow Me 77 14 11 Follow Me Here 77 14 12 Follow Me To 77 14 13 Forward on Busy 77 14 14 Forward on No Answer 77 14 15 Forward Unconditional 78 14 16 Group 78 14 17 Idle Line Preference 78 14 18 Internal Twinning 78 14 19 Line Appearance Button 78 14 20 Logged Out 78 14 21 Login Code 78 14 22 Missed Call 79 14 23 Missed Group Call 79 14 24 Mobile Twinn...

Страница 7: ...M7100 Telephone User Guide Page 7 Issue 02c 13 March 2014 IP Office Telephone Overview Chapter 1 ...

Страница 8: ......

Страница 9: ...en each of your phone s call appearance buttons normally 3 each of which represents a call that you can make or receive Display 1 2 3 Release 4 5 6 7 8 9 04 Last Number Redial 0 Feature Volume Hold 1 2 Which Telephone System The IP Office telephone system can operate in a number of modes This guide is for a system operating in IP Office Standard Version mode To check what system you are one press ...

Страница 10: ...ls and dial tone Feature This key is used to access a range of special functions by pressing the key and then dialing a feature code Release End drop the current call Volume Controls Increase or decrease the volume during a call The button layout is indicated below The double digits are the button numbers for programmable buttons The default function for those buttons is indicated The function for...

Страница 11: ...x to collect messages Dial Voice Call Feature 66 number Have a call automatically answered on speaker phone after 3 beeps If the extension is not free when called the call is presented as a normal call Transfer Feature 70 number Put your current call on hold and make an transfer enquiry call to another number Pressing Feature 70 again to completes the transfer Each of these feature codes above can...

Страница 12: ...n number N Pickup a Group Members Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call Conference Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold Do Not Disturb Switch Do Not Disturb On 08 Set your phone to do not disturb Switch Do Not Disturb Off 09 Switch off do not disturb Add a Do Not Disturb...

Страница 13: ...f no number has been set those functions will use the forward unconditional number if set Switch Forward On Busy On 03 Switch Forward On Busy Off 04 Switch Forward on No Answer On 05 Switch Forward on No Answer Off 06 Group Night Service Status On 20 N Set a group into night service status by entering its extension number N Night Service Status Off 21 N Take a group out of night service status by ...

Страница 14: ...figured as a system phone user an S in the phone s display indicates a system alarm 1 7 Tones In addition to ringing you may hear the following tones Page Call Single Loud Beep This tone indicates that your phone is receiving a page call You do not need to take any action to hear the call and you cannot be heard by the person doing the page Short Code Confirmation 2 Loud Beeps These tones are hear...

Страница 15: ... for a few seconds Press Release to return to the normal display 1 10 Notes This guide was written assuming that the telephone system and your phone are using their default settings However the system has a wide range of controls and features that can be used to customize its operation and that of your phone Your system administrator will inform you if they change any settings that will affect you...

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Страница 17: ...M7100 Telephone User Guide Page 17 Issue 02c 13 March 2014 IP Office Making Calls Chapter 2 ...

Страница 18: ...ou will hear a call waiting tone Your phone s display will switch between details of the current and the waiting caller If you press Hold the connected call is placed on hold and one of the following occurs in the order listed 1 If you have a call waiting that call is answered 2 If you have any free virtual call appearances available you will hear dial tone This allows you to make a call or to use...

Страница 19: ...er This function can be assigned to a programmable button This allows it to be accessed in a single key press To Set a Callback 1 While the call is still ringing or if you hear busy press Feature 2 2 End your call attempt To Clear a Callback If you have a callback set you can cancel it using the following process 1 Press Feature 2 2 3 Redial the Previous Number You can redial the number of the las...

Страница 20: ...d dial voice call or direct voice call It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call...

Страница 21: ... 1 Press Feature 0 To dial a personal speed dial Dial followed by the 2 digit personal speed dial number between 00 to 99 Alternatively you can dial the 2 digit personal speed dial number and then press To dial a system speed dial Dial the 3 digit system speed dial number between 000 to 999 Entering a Personal Speed Dial WARNING Note that no warning is given if the entry is already programmed It i...

Страница 22: ...nt Code Entry You can choose to enter an account code before making a call or during a call This is done using a programmable button assigned with the Account Code function 2 9 Calling from the Contacts List You can use any directory contacts to make a call You can also use the directory in many telephone functions where you need to select the number for a destination for example during transfers ...

Страница 23: ...M7100 Telephone User Guide Page 23 Issue 02c 13 March 2014 IP Office Answering Calls Chapter 3 ...

Страница 24: ...l to Voicemail You can redirect a call to voicemail without answering the call This only applies for call to you not calls to a group of which you are a member 1 If your phone is idle press the Release button The call is redirected to voicemail 3 2 Answering a Page Call You can be paged if you have no call in progress or only held and or parked calls After a single tone the page is heard through t...

Страница 25: ...l ringing any group of which the you are a member even if the call is not currently alerting on your phone You can use this function even when your group membership is set to disabled 1 Press Feature 75 Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Pickup Any C...

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Страница 27: ...M7100 Telephone User Guide Page 27 Issue 02c 13 March 2014 IP Office Call Controls Chapter 4 ...

Страница 28: ...djust the volume of the incoming call The volume is separately adjusted for whichever device you are currently using handset or speaker 1 With the call connected press the and keys to adjust the volume 4 2 Switching Between Calls You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone ...

Страница 29: ... held call will be connected You can now drop yourself from the conference 4 5 Handsfree Speaker Operation The phone has a handsfree speaker but does not have a handsfree microphone This means that you can make and answer calls handsfree but in order to speak you must lift the handset You can make a handsfree call by simply dialing without lifting the handset You can hear the call progress and whe...

Страница 30: ...l settings are used rather than your settings G Group Member In Group A G is shown on your phone s idle display when have been configured as a member of a group and your membership is enabled While this is the case you may receive calls targeted to the group O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to night service mo...

Страница 31: ...M7100 Telephone User Guide Page 31 Issue 02c 13 March 2014 IP Office Call Controls Groups ...

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Страница 33: ...M7100 Telephone User Guide Page 33 Issue 02c 13 March 2014 IP Office Holding and Parking Calls Chapter 5 ...

Страница 34: ...rking a call or holding a call When a call is Held Parked the call occupies an appearance button Yes No the caller hears music on hold or hold reminder tones Yes Yes the call can be retrieved by other users No Yes the call recalls to you automatically after a time Yes Default 15 seconds Yes Default 5 minutes the call can be used to start or add calls to a conference Yes No the call is assigned a u...

Страница 35: ...2019 Call park buttons can be configured to match specific park slot numbers A call parked using that button is given that park slot number All users with a call park button set to the same number can see when there is a parked call there and can unpark that call using their button To Park a Call 1 Press Feature 74 The park slot number assigned to the parked call is briefly shown on the display If...

Страница 36: ... calls ignore any forwarding or do not disturb settings you have set Important Holding Conference Calls You can hold a conference call in the same way as holding a normal call Holding the conference call does not affect the other conference parties who can continue talking You will also still be listed as a member of the conference call in the conference details Warning This only applies to confer...

Страница 37: ...M7100 Telephone User Guide Page 37 Issue 02c 13 March 2014 IP Office Conference Calls Chapter 6 ...

Страница 38: ...to the first party or answer a call 2 Place the call on hold by pressing Hold or Feature 3 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Feature 3 5 If they do not want to join the call or do not answer replace the handset or press Release Return to the held call by pressing Hold 6 2 Adding a Call to a Conference You can add additional par...

Страница 39: ...pending on your telephone systems configuration dropping yourself from the conference may end the conference Consult your system administrator for details 6 5 Holding a Conference Call Using the Hold key you can put a conference call on hold in the same way as you can for a normal call To take the conference off hold press Hold Important Holding Conference Calls You can hold a conference call in t...

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Страница 41: ...M7100 Telephone User Guide Page 41 Issue 02c 13 March 2014 IP Office Directory Chapter 7 ...

Страница 42: ... network of IP Office telephone systems it includes those groups that the system administrator has configured to be advertised across the network External Contacts These contacts are viewable and useable by all phone users These are two types of external contacts Some external contacts are entered into the telephone system configuration by the system administrator 1 Other external contacts are tho...

Страница 43: ...n 1 Press Feature 4 2 Dial the two digit number between 00 to 99 for the personal directory entry to be programmed 3 Enter the number to be dialed by the speed dial Use the button to delete the last digit entered 4 When the number is completed press Hold 5 Enter a name to associate with the number 1 1 2 ABC2abc 3 DEF3def 4 GHI4ghi 5 JKL5jkl 6 MNO6mno 7 PQRS7pqrs 8 TUV8tuv 9 WXYZ9wxyz Backspace 0 0...

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Страница 45: ...M7100 Telephone User Guide Page 45 Issue 02c 13 March 2014 IP Office Call Log Chapter 8 ...

Страница 46: ... are a member of any groups the system administrator can configure whether your missed calls log should also include missed group calls The hunt group does not necessarily have to have rung your phone It will be recorded as missed if it was presented to the group and not answered by any of the members including you Note 1 Your centralized call log can be turned off by the system administrator If t...

Страница 47: ...ed 3 The call details are displayed Use the and keys to cycle through the values Time and Date The time of the call Count How many time a call of the same type name and number has occurred Only the details of the most recent call are kept in your call log However the count will indicate if the caller has rung or has been rung several times Call Type The type of call record The options are Mis miss...

Страница 48: ...how your call log records Use the key to select which call log records you are viewing The options are All Mis missed calls Ans answered incoming calls and Out outgoing calls Use the up and down buttons to scroll through the records 2 When the required record is highlight press Hold 8 5 Adding a Record to Your Contacts You can add a name and number shown in your call log to your personal contacts ...

Страница 49: ...M7100 Telephone User Guide Page 49 Issue 02c 13 March 2014 IP Office Voicemail Chapter 9 ...

Страница 50: ...aiting lamp The icon of a programmable button programmed to Feature 65 will act as a message waiting indicator for new messages That button can then also be used to access the mailbox 9 2 Checking Messages 1 Press Feature 65 or Feature 981 Depending on how your voicemail system is configured you may be asked to entered your voicemail code 2 Follow the voice prompts provided by the system For help ...

Страница 51: ...M7100 Telephone User Guide Page 51 Issue 02c 13 March 2014 IP Office Logging In Out Chapter 10 ...

Страница 52: ...in there you return to being logged in on that phone If you remain logged out you are treated the same as being on do not disturb except that all calls to you go to voicemail if available If you have a mobile twinned number the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out Default Extension Each extension can be configu...

Страница 53: ...ult is 35 N L where N is replaced by your extension number and L by your login code 10 2 Logout You can only log yourself out if you have been given a login code by your system administrator Otherwise the only way to be logged out is if someone else logs in on your phone When that happens if you are not automatically logged back in when they log off or if you want to login over them you can login ...

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Страница 55: ...M7100 Telephone User Guide Page 55 Issue 02c 13 March 2014 IP Office Redirecting Calls Chapter 11 ...

Страница 56: ...nanswered at your phone Forward Unconditional Immediately forward calls Forwarding to voicemail can be selected as an option Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone You can set do not disturb exception numbers for calls to which do not disturb if not applied Other users can make priority calls to override your do not disturb Twinning Twinning is a proc...

Страница 57: ...follow me at the extension to which you want your calls redirected Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code Follo...

Страница 58: ... codes that may be available on your system Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb Set the Forward Unconditional Destination 07 N Set the destination number N for forward unconditional when it is switched on Switch Forward Unconditional On 01 Switch on forward unconditional A destination mu...

Страница 59: ...en you have forward unconditional enabled To Turn Forward Unconditional On 1 Press Feature 4 2 The phone prompts you for the number to which you want calls forwarded If you already had a number set previously that number is displayed 3 Enter the number to which you want to forward the call Press to delete the previous digit 4 If the number matches an internal extension it is saved automatically Fo...

Страница 60: ...f you have voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single k...

Страница 61: ... voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single key press D...

Страница 62: ...t Disturb An N is shown on your phone s idle display when you have do not disturb enabled To Turn On Do Not Disturb 1 Press Feature 85 The phone briefly displays Do Not Distrb To Turn Off Do Not Disturb 1 Press Feature 85 The phone briefly displays Allow Calls Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default sho...

Страница 63: ...o uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly message waiting indication for your mailbox is show on both phones T Twinned A T is shown ...

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Страница 65: ...M7100 Telephone User Guide Page 65 Issue 02c 13 March 2014 IP Office Phone Settings Chapter 12 ...

Страница 66: ...g pattern which is controlled by the telephone system 1 Press Feature 6 2 Press 1 to 4 to select the required ringer sound Whilst the function is active you can also use the and buttons to change the ringer volume 3 The function will automatically cancel after a 5 seconds 12 3 Ringer Volume You can change the ringer volume using the following process You can also adjust the volume while a call is ...

Страница 67: ...M7100 Telephone User Guide Page 67 Issue 02c 13 March 2014 IP Office Button Programming Chapter 13 ...

Страница 68: ...o invoke a selected telephone system function Default Buttons Feature 3 You can return the function of certain buttons back to their default for this type of phone Erase a Button Feature 1 Hold You can use the auto dial programming process but with a number to erase the current programming of a button You system administrator can see and edit your button settings They can also apply functions that...

Страница 69: ...e 3 Press The following are the default buttons for a M7100 telephone Display 1 2 3 Release 4 5 6 7 8 9 04 Last Number Redial 0 Feature Volume Hold 13 3 Erasing a Button The process for setting an auto dial button can also be used to erase any programming on the programmable button 1 Press Feature 1 If a security code is requested enter your phone login code and press 2 Press the button you want t...

Страница 70: ...erwrite the existing function of a programmable button without any warning 1 1 Press Feature 1 2 Enter the number you want stored by the button This can be a partial number which you will complete after pressing the button The button deletes the last digit entered 3 When the number is complete press Hold 13 5 Internal Auto Dial User Button A button set to this function calls another user Warning T...

Страница 71: ...nction 5 Press the button to which the function should be assigned Press the programmable button If the button has an existing function it is displayed 6 Press Hold to assign the function Otherwise press Feature to return to function selection 7 Press Release to exit programming 13 7 Feature Button This process allows you to store some of the Feature codes that you can dial You can then activate t...

Страница 72: ...ically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal call 13 8 3 Call Forwarding All A button set to this function switc...

Страница 73: ...button set to this function turns the night service status of all the groups of which you are a member on or off The button cannot be used to override a group automatically put into night service by a time profile on the telephone system 13 8 11 Internal Auto Answer A button set to this function switches your internal auto answer setting on or off When on if the phone is idle any internal call is ...

Страница 74: ...13 8 17 Speed Dial nnnn A button set to this function dials a stored number That number can be any number composed of the digits 0 to 9 plus and It can be an internal or an external number It can be a partial number that you complete dialing after pressing the button It can also be a system short code for a telephone system feature This button function is also known as Auto Dial and External Auto ...

Страница 75: ...M7100 Telephone User Guide Page 75 Issue 02c 13 March 2014 IP Office Glossary Chapter 14 ...

Страница 76: ... The bridged appearance button can be used to retrieve the call if on hold or to join the call if active Bridged appearance buttons are not supported between users on different systems in a Small Community Network 14 6 Call Appearance Button Call appearance buttons are used to represent calls to and from your phone By having several call appearance buttons you are able to answer and make several c...

Страница 77: ...ail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 14 14 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason By defa...

Страница 78: ...lls from either extension A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly messag...

Страница 79: ...Preference This setting is controlled by your system administrator and is normally on When you are not connected to a call if you receive an incoming call ringing line preference will make the alerting appearance button your selected appearance button You can answer the call by just lifting the handset without having to press the button to select it first Without ringing line preference to answer ...

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Страница 81: ...M7100 Telephone User Guide Page 81 Issue 02c 13 March 2014 IP Office Document History Chapter 15 ...

Страница 82: ...M7100 Telephone User Guide Page 82 Issue 02c 13 March 2014 IP Office 15 Document History Date Issue Changes 14th March 2014 02c Add details of Park Page operation 35 ...

Страница 83: ... Not Disturb 73 Erase 69 Feature Codes 71 Forward All 72 Forward Unconditional 72 Functions 72 Group Page 73 Hunt Group Night Service 73 Inspect 68 Intercom 72 Internal Auto Answer 73 Last Number Redial 73 Log 72 Night Service 73 No Calls 73 Page 73 Park 72 Priority Call 73 Program a feature 71 Program a function 71 Program Auto Dial 70 Redial 73 Ring Back 74 Speed Dial 74 Time of Day 74 Timer 74 ...

Страница 84: ...5 Direct Voice 20 Directory 42 Add 43 48 Add From Call Log 43 48 Button 73 Make a call 22 43 Display B 14 Contrast 66 Contrast Button 73 D 14 59 77 G 14 30 N 14 62 73 76 O 14 30 S 14 T 14 63 Divert All 59 77 Busy 60 77 No Answer 61 77 To voicemail 24 50 Divert All Button 72 Diverting 14 59 77 Do Not Disturb 14 62 73 76 Button 73 Exceptions 77 Priority Call 20 73 Short Code 12 62 Drop From Conferen...

Страница 85: ...46 47 48 Missed Calls 78 Group 79 Hunt group calls 46 Log 46 Mobile twinning 63 79 Music on hold 36 38 39 N N 14 62 73 76 Network 79 New Contact 43 48 Night Service 73 No Answer Forward 61 77 No Calls 14 62 73 76 Button 73 Exceptions 77 Priority Call 20 73 O O 14 30 Out of Service 14 30 Outgoing 22 43 46 47 48 Outgoing Calls Log 46 P Page 20 73 Answer 24 Button 73 Direct 20 Park 35 Button 72 Short...

Страница 86: ...Volume 28 Speed Dial Personal 21 Program 21 System 21 Speed Dial Button 74 Speed Dials Directory 42 Status Letters 14 Supervised Transfer 29 Switch Calls 28 System Administrator 79 System Phone 79 System Alarm 14 System Directory 42 System Short Code 25 30 35 38 50 52 57 58 59 60 61 62 79 System Speed Dials 42 T T 14 63 Time of Day 74 Timer 74 Transfer 29 74 Held call 29 36 39 To voicemail 24 50 U...

Страница 87: ...M7100 Telephone User Guide Page 87 Issue 02c 13 March 2014 IP Office ...

Страница 88: ...iled specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not...

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