The phone used for guest login is called a host phone. If
the system administrator activated the Flexible Seating
feature on the host phone, you can log in to your primary
phone extension from its Features menu.
The top bar of the host phone displays the Host or the
Guest icon depending on the guest status.
Note:
This feature is available in BroadSoft environment.
Logging in to your primary phone extension
from the host phone
Use this procedure to access your primary phone features
from another phone. After logging in, the host phone is
reconfigured with your primary phone settings.
If you want to use your primary phone again, you must log
out of your primary phone extension on the host phone or
turn off the host phone.
Ensure the following:
• The system administrator has auto-provisioned the
host phone with the Flexible Seating Host account.
• The system administrator has activated Flexible
Seating for the host phone.
• You have turned off your primary phone.
1. Press
Main menu
.
2. Scroll to
Applications
, and press
Select
.
3. Scroll to
Guest login
, and press
Select
.
4. On the Guest login screen, in the
Username
field,
type your phone extension.
5. Press
Enter
.
6. In the
Password
field, type your password.
7. Press
Enter
.
The phone displays the
Guest login is in
progress
notification. After logging in, you are
directed to the Phone screen of your primary phone.
Logging out of your primary phone
extension using a host phone
You must log out of your primary phone extension on the
host phone or turn off the host phone if you want to
resume using your primary phone.
1. Press
Main menu
.
2. Scroll to
Applications
, and press
Select
.
3. Scroll to
Guest logout
, and press
Select
.
The phone displays the
Guest logout in
progress
notification and rolls back to the host
settings.
Shared call appearance
With the Shared Call Appearance (SCA) feature, your
primary extension can be private or shared. Up to ten
additional shared extensions can be configured to appear
on your phone. All extensions are shared with other
phones connected to the same network.
Depending on the configuration of your phone, any of your
shared extensions can be used to:
• Dial outgoing calls.
• Answer incoming calls.
• Perform all the usual operations on a local call,
including hold, transfer, and conference.
• View the status of calls on other phones with the
same shared line.
• Barge into a call on another phone with the same
shared extension.
• Put local calls on private hold to block others from
barging into the call.
Incoming calls to any shared extension alert all phones
configured with this extension.
Note:
SCA is available only in Avaya J139 IP Phone, Avaya
J159 IP Phone, Avaya J169/J179 IP Phone, and
Avaya J189 IP Phone.
To activate the feature, contact your system
administrator or go to the BroadSoft web interface
yourself to activate the feature. See
Limitation
The features that are configured on your phone, such as
Call park, apply only to your primary extension and cannot
be used on additional shared extensions.
Conference and Transfer can only be performed within a
single extension. For example, you cannot start a
conference with a call on your primary extension and a
call on an additional shared extension.
Joining a call in a shared line
Join a call that is active on another phone on an extension
which you are sharing. These calls are identified by the In-
use icon
Ensure that you are assigned a shared extension.
1. Scroll to the shared line.
2. Press
Barge in
.
3.
(Optional)
Press the corresponding line key beside
the held call that is active on the other phone.
Putting a call on private hold and resuming
a call
If you are on call using a shared extension, use this
procedure to put your call on private hold. Putting a call on
private hold prevents any other phone with the same
shared extension from barging into the call while it is on
hold. The private hold feature can be useful when
transferring a call or preparing to create a conference call.
A unique icon indicates a call on private hold on
another phone on the same shared extension. When a
call is on private hold on another phone, the Barge-in
softkey is not available and the green LED does not blink.
Ensure that you are assigned a shared extension.
1. Scroll to the shared line.
2. During a call, press
More
.
3. Press
Priv Hold
.
To retrieve a call held privately on a shared extension,
press
Resume
or the corresponding line key beside the
held call.
Shared Parking
You can park an active call to a Shared Parking room from
which other agents can retrieve it to talk to the caller. The
Phone screen displays the shared room as a BLF line.
The line icons reflect the current status of the shared
room: idle or busy.
You can move a Shared Parking line occupied by the
room and change its label from the Phone keys
customization menu.
To monitor the shared room, you must have the Shared
Parking feature configured on the phone. Contact your
system administrator for more details.
Shared Parking icons and indication
The following table shows the Shared Parking icons for
Avaya J189 IP Phone and button modules depending on
the shared room state. The icons are identical to the
corresponding Idle and Parked call BLF icons. In addition
to visual indication, the phone plays an audio alert in the
same way as for a BLF line when it has a parked call.
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