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3
Figure 1.
By default, the Avaya Setup tool checks the availability of new version of software and firmware every hour and displays a
pop-up message if new version is available. The checking interval can be modified in Avaya Setup tool
– Application Settings
tab
– Updates checking interval.
Avaya Setup tool version lower than 2.9.4.0 does not support Automatic firmware update.
Required to manually download and install newer version from
For manual headset firmware update:
1. Go to Avaya Setup tool and navigate to Firmware update section, then choose
“Browse” in section “Manual
firmware installation” and select required binary file to install the firmware update;
2. Wait for Firmware Installation Completed message pop up and close it. Device details section should display
installed version number.
In both cases the current version will be removed automatically when the new version is installed. It is not possible to have
more than one version of the program installed at any time.
The user settings will be migrated to the new version when the firmware is updated.
Upon successful firmware update the headset is automatically restarted. It may impact active calls if any and
result in LEDs off and lack of call control for active call established before update.
It is recommended to do the firmware update in idle state.
Troubleshooting the installation
The exact steps to recover from a failed installation depends on the cause of the failure. Before attempting a recovery please
copy the installation log files that were generated during the failed upgrade. The location and name of the files depend on
the operating system (see Table 1 for details).