JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
6 of 16
PlantronicsC620
4.2. Configure Station for Avaya IP Agent
Use the
add station n
command; where
n
is an available extension in the dial-plan to create a
new station to be used by Avaya IP Agent. Configure the following:
Type:
The IP Telephone type that will be emulated. In this compliance testing, the type
was set to
2420
.
Security Code
: Password used by Avaya IP Agent to log in.
Port
: Set to
X
to administer the station without hardware.
IP SoftPhone?
:
y
add station 10021 Page 1 of 6
STATION
Extension: 10021 Lock Messages? n BCC: 0
Type: 2420 Security Code: 12345
TN: 1
Port:
X
Coverage Path 1: COR: 1
Name: IP Agent Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 2 Personalized Ringing Pattern: 1
Data Option: none Message Lamp Ext: 10021
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Expansion Module? n
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y
IP SoftPhone?
y
IP Video Softphone? n
Customizable Labels? Y
On
Page 4
of the STATION form, configure the additional feature buttons that are used by
Avaya IP Agent to log in as an Automatic Call Distribution (ACD) agent. The following feature
buttons were configured.
add station 10021 Page 4 of 6
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
BUTTON ASSIGNMENTS
1: call-appr 5:
manual-in
Grp:
2: call-appr 6:
after-call
Grp:
3: call-appr 7:
aux-work
RC: Grp:
4:
auto-in
Grp: 8:
assist
Grp:
voice-mail Number:
