Avaya IP Office H.323 Скачать руководство пользователя

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Avaya one-X

Deskphone H.323 for 9670G

IP Deskphone User Guide

3.2

16-602638

5.0

January 2013

Содержание IP Office H.323

Страница 1: ...Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide 3 2 16 602638 5 0 January 2013 ...

Страница 2: ...AVAYA Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is ...

Страница 3: ... interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connec...

Страница 4: ...4 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 5: ...rning button click sounds on and off 29 Setting the Home screen to display when the phone is idle 29 Turning error tones on or off 30 Choosing your ring tone 30 Setting the Quick Touch panel 31 Personalizing button labels 31 Selecting handset audio equalization 32 Browser 32 About Web browser icons and labels 33 Chapter 3 About Features 35 Using the Features menu 35 Calling a person from the direc...

Страница 6: ...rarily using a USB contacts list 59 Using pictures from your USB device as a screensaver 59 Chapter 10 Call Log 61 Viewing the call log 61 Viewing Call Log details 61 Adding an entry from the call log to your contacts list 62 Removing an entry from the Call Log 62 Clearing all entries from the call log 63 Turning off call logging 63 Chapter 11 Receiving your messages 65 Logging into your voice mai...

Страница 7: ...Index 81 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 7 ...

Страница 8: ...8 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 ...

Страница 9: ...ock and voice mail access The 9670G Deskphone provides this information in color The letter G in 9670G indicates the presence of a built in Gigabit Ethernet adapter that increases data transmission speed All the functions and features described in this user guide might not be available on your deskphone If you find that a function or feature is not available please contact your system administrato...

Страница 10: ...nect the device to your deskphone s USB port Top Line The Top Line shows status information such as the time and date error indications and missed calls Prompt Line View the prompt line to see helpful information such as the expected action to take on a screen Call Appearances The number of lines available on touchscreen deskphones depend on how the Quick Touch panel is administered see Setting th...

Страница 11: ... configure options and settings log out access your favorite contacts and view network information You can also access the calculator World Clock and Weather applications if available Volume Press Volume to adjust the volume of the handset headset speaker and ringer Mute Press Mute to mute a call in progress To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To ...

Страница 12: ... appear on the top line for example to notify you that a headset is active or that you have missed calls in the Call History Other icons display on call appearance lines to show call states Icons also appear on application screens like the Contacts or Call History lists or World Clock and Weather Home screen icons are touch based to let you initiate actions like changing phone settings accessing t...

Страница 13: ...sure This icon may also appears on the Settings menu Pressing this softkey turns the display backlight off When the backlight is off any activity on your telephone turns it back on Indicates that your phone is in an Unnamed Registration state caused by not entering an extension within 60 seconds of being prompted for one or not entering a password In this situation your phone may register with its...

Страница 14: ...t The Home screen icon that indicates the home phone number for a favorite Contact The Home screen icon that indicates the work phone number for a favorite Contact The Home screen icon that indicates the mobile phone number for a favorite Contact Indicates Call History for all calls Indicates Call History for Missed calls Indicates Call History for Outgoing calls Indicates the Call History for Ans...

Страница 15: ...ngs menu Indicates the My Pictures application where you can display pictures from the USB folder Indicates the VPN settings menu Indicates the icon for viewing the About Avaya one X screen Indicates the Home screen Calculator application Indicates the Home screen World Clock application Indicates the Home screen Weather application Indicates that the weather is clear and fair Indicates that the w...

Страница 16: ... Indicates the Main Menu Touch Screen Cleaning option Indicates the Main Menu Guest Login option Indicates the Main Menu Log out option Indicates the Main Menu Network info options Indicates the Options Settings Screen and Sounds Options menu Indicates the Options Settings Call Settings menu Indicates the Options Settings Application Settings menu Indicates the Options Settings Advanced Settings m...

Страница 17: ...osition Using the On screen Keyboard A keyboard appears on the screen when you add or edit a contact name or number or when you personalize labels for your call appearances or features You can switch between alphabetic and numeric keyboards and you can use the keyboard to enter symbols and accented letters The following diagrams help you to understand how to add or change names telephone numbers o...

Страница 18: ...remove fingerprints and other marks by using a soft slightly damp lint free cloth From the Home screen select Settings and then select Touch Screen Cleaning to disable the touch screen so that you do not initiate an action or application Follow the instructions that appear and press any phone button when you complete cleaning Warning Introduction to the 9670G Deskphone 18 Avaya one X Deskphone H 3...

Страница 19: ...ens Do not use harsh chemicals window cleaner abrasives aerosol sprays ammonia or solvents to clean the touch screen Do not let the cleaning liquid enter the phone through the openings Cleaning the screen Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 19 ...

Страница 20: ...Introduction to the 9670G Deskphone 20 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 21: ... an area you choose and provides a weather forecast Calculator Provides a simple four function calculator My Pictures Using this feature you can use pictures from a USB device as your telephone screensaver Web application You can set up shortcuts to view 9 web applications or information pages using this feature You can also use Contacts to enable speed dial icons for up to 8 Favorite numbers on y...

Страница 22: ...disable Bluetooth support Bluetooth Setup helps you pair a Bluetooth enabled wireless headset with your phone so you are not tied to your desk during calls Network Information shows summaries of network related parameters for your phone used for troubleshooting Guest Login feature helps you log in to another 9670G phone and can use your own phone s features and functionality VPN settings option is...

Страница 23: ... on Calling to change it from Yes to No or No to Yes 6 Touch Save to save the setting or Cancel to return to the menu without saving Setting Go To Phone Screen on Ringing About this task To automatically display the Phone screen when you get an incoming call set Go To Phone Screen on Ringing to Yes Procedure 1 Press Home 2 Tap Settings 3 Tap Options Settings 4 Tap Call Settings 5 On the Call Setti...

Страница 24: ...xample pick up the handset get a dial tone and dial the number you want as in off hook dialing You can also set the Edit dialing option which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey Note Edit dialing feature may not be available on your extension depending o...

Страница 25: ...his task You can change the voice dialing language through the Settings menu to the language of your choice Procedure 1 Press Home 2 Tap Settings 3 Tap Options Settings 4 On the Call Settings menu touch Voice Dialing Language 5 Touch the line with the language you want voice dialing to recognize 6 Touch Yes to confirm the selected language Setting redial options About this task To display a list o...

Страница 26: ... calls You can turn the call timer display on or off Procedure 1 Press Home 2 Tap Settings 3 Tap Options Settings 4 Tap Call Settings 5 On the Call Settings menu touch Display Call Timers to change the setting from Yes to No or No to Yes 6 Touch Save to save the setting or Cancel to return to the menu without saving Configuring visual alerts About this task When the Visual Alerting option is turne...

Страница 27: ...ettings 5 On the Call Settings menu touch Audio Path 6 Touch the setting to toggle between the available choices If the current setting is Headset touching that line changes the audio path to Speaker For example if the current setting is Speaker touching that line changes that setting to Headset Touching the setting again changes it to Speaker Note If the audio path is set to Headset and your head...

Страница 28: ... brightness or contrast About this task These settings adjust the brightness of either the deskphone or an attached Button Module or the contrast of an attached button module You cannot adjust a deskphone s color display contrast Note Procedure 1 Press Home 2 Tap Settings 3 Tap Options Settings 4 Touch Screen Sound Options 5 On the Screen Sounds menu touch Brightness or Contrast 6 Touch either Pho...

Страница 29: ... menu without saving Setting the Home screen to display when the phone is idle About this task By default your phone automatically displays the Home screen when there is no input or other activity for a specified time period Set the Return to Home Screen option to No to display the screen saver instead of the Home screen upon timeout The administrator sets the timeout duration of your phone or the...

Страница 30: ...rn to the menu without saving touch Cancel Choosing your ring tone About this task You can choose your ring tone from two different sets of sounds Classic ring tones are simple synthesized sounds Rich ring tones are richer more complex sounds A check mark indicates which ring tone is currently selected Procedure 1 Press Home 2 Tap Settings 3 Touch Options Settings 4 Touch Screen and Sound Options ...

Страница 31: ... and Sound Options 4 On the Screen and Sounds menu touch Show Quick Touch Panel or from Yes to Noor No to Yes 5 Touch Save to save the setting or Cancel to return to the menu without saving Personalizing button labels About this task You can change the labels that are displayed for your extensions features and speed dial buttons For example you can change the label for your extension to My Line If...

Страница 32: ... people with hearing difficulties however this option can change the audio characteristics of the deskphone and make it easier to hear the far end Procedure 1 Press Home 2 Touch Settings 3 Touch Options Settings 4 Touch Advanced Options 5 Touch Handset Equalization 6 Select the setting you want by touching the setting Default will be standard audio performance unless otherwise modified by your adm...

Страница 33: ... and labels may be customized and are not included in this table Icon Description Home or Softkey that exits the current Web application or function and displays the Home page Softkey that refreshes the display re display the current Web page More Softkey that displays additional softkeys pertaining to the Web page application or function being performed X Cancel Softkey that displays while a Web ...

Страница 34: ...The Home Screen 34 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 35: ...es available depend on what your administrator has assigned to your phone Using the Features menu Procedure From the Phone screen touch the Features button at the upper right corner to view the Features menu The LED icon next to the feature name indicates if the feature is currently on or off If the LED icon associated with the feature label is green the feature is on Note To return to the main Ph...

Страница 36: ...rogram your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming call With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Touch EC 500 Note When you ena...

Страница 37: ... If you are not on another call lift the handset touch the ringing call appearance line press Speaker or Answer to answer the call using the speakerphone or press Headset to answer using the headset If you are on another call you may need to put the active call on Hold first before answering the new call If the telephone does automatically display the incoming call you can touch Hold to automatica...

Страница 38: ...Answering a call 38 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 39: ...ediately connect you with a preset emergency services number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the telephone is in the locked or unregistered state Avaya recommen...

Страница 40: ...mber you want to redial Using voice dialing About this task You can say a name to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature Procedure 1 Press Contacts If Voice d...

Страница 41: ... reach Sam Jones at home you might say Call Sam Jones at home Note If you don t add a qualifier and multiple numbers exist for that contact the telephone always dials the first number listed 4 When one or more contacts display Touch the entry you want to dial or scroll to a different number and touch Call Touch the Details button to view all of the numbers for a contact If none of the matches repr...

Страница 42: ... the primary number of that contact If you have entered additional numbers for that contact you can touch the Details button to see them and then touch the number you want to dial Procedure 1 Press the Contacts button 2 Locate the contact you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name ra...

Страница 43: ...urning a Missed Call may result in that call history entry being deleted when the calls goes through 3 If you don t see the name of the person you want scroll down until the name displays 4 When you see the name of the person you want to call touch the number to dial the corresponding number Calling a person from the call log Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 20...

Страница 44: ...Making a call 44 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 45: ...t hear you You can configure your deskphone to alert you if your dekphone is on mute The alert can be an audible beep and a visible indication on the top line of your deskphone Procedure 1 Press the Mute button during a call so that the other person on the call cannot hear you 2 Touch Mute again to unmute the call Note If a call is on mute and you switch between the handset headset or speakerphone...

Страница 46: ...ed this capability The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available on your extension contact your system administrator Send All Calls About this task When Send All Calls SAC feature is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls rin...

Страница 47: ...a confirmation tone Using the conference feature You can use conference calls to speak with people from different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call Procedure 1 Select any idle call appearance and dial the first confer...

Страница 48: ...ute the person Touch a participant name and touch Drop to drop this person from the conference call Touch Refresh to refresh the conference details Touch Back to exit the conference details screen and return to the Phone screen Standard Call Related Features 48 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 49: ...ask Answering a call on a bridged line is the same as a call on a primary line Procedure 1 Select the bridged call that you want to answer Touch the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringing line 2 Touch Answer Joining a call on a bridged line About this task You c...

Страница 50: ...hose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Touch the bridged line you want to use 2 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log History list Using bridged call appearances 50 Avaya one X Deskphone H 323 for 9670G IP...

Страница 51: ...ing entries For example if you press 3 the Contacts list might display entries starting with D E F or 3 depending on how you set up your contacts With each successive key you press the Contacts list expands to display more matches Procedure 1 Press Contacts 2 With the phone on hook use the dialpad to start typing the name you want to search Keep in mind how your Contact list is set up If you set u...

Страница 52: ...rom your Contacts list Touch Favorite to select and add the number of the contact number to your favorites list Touch Back to return to the Contacts list Adding a new contact About this task Procedure 1 Press Contacts 2 Touch New 3 Enter the name using the on screen keyboard or the dial pad See Using the On screen Keyboard on page 17 for more information 4 Touch the check mark to move to the numbe...

Страница 53: ...Touch Save Editing a contact Procedure 1 Press Contacts 2 Search for the contact you want to edit 3 Touch the Details button to the right of the contact to display detail information 4 Touch Edit 5 To edit a name or number take one of the following actions Touch Primary to change the primary number See Changing the Primary Contact Number on page 54 for more information Touch the Name or number you...

Страница 54: ...n page 17 if you need help entering the caption or label text 7 If you entered the caption or label using the on screen keyboard touch Done Otherwise proceed to Step 8 8 Touch Save Note To remove a favorite contact number from the Home screen follow the procedure used for setting up a favorite and touch the number to toggle from on to off Make sure the status has changed and then touch Save 9 Repe...

Страница 55: ... Touch Primary 6 Touch the number you choose as the new primary number 7 Touch Done 8 Touch Save Deleting a contact Procedure 1 Press Contacts 2 Touch the Details button on the contact you want to delete 3 Touch Delete 4 Touch Delete again to confirm or Cancel to cancel the deletion Deleting a contact Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 55 ...

Страница 56: ...Using the contacts feature 56 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 57: ...ot support the device or a message that the phone does not have adequate power to support the device Power supply to the USB interface depends on the administration settings and on how the phone is powered The phone supports USB drives with FAT or FAT32 file systems and does not support USB drives with NTFS file systems and multiple LUNs Adding contacts from an external file to your contacts list ...

Страница 58: ...d the type will be considered as general type Your system administrator can provide detailed format information about external data source files Procedure 1 Plug the USB flash drive into the jack near the top left edge of your phone 2 Either scroll to Replace phone contacts with file then touch Select or touch the Replace phone contacts with file line directly 3 Review the statistics displayed whi...

Страница 59: ...rocedure 1 Plug the USB flash drive with the contacts file you want to use into the jack near the top left edge of your phone 2 Using the scroll control scroll to Use contacts file while present then touch Select or touch Use contacts file while present line directly 3 Touch OK to access the contacts list on your USB flash drive Any changes or updates you make to your contacts list while the USB d...

Страница 60: ...ure 1 Plug the USB device into the jack near the top left edge of your phone 2 Press Home 3 Select My Pictures to immediately begin displaying the pictures from your USB picture directory on the phone and then whenever the screen display times out after the administered idle period Note If you disconnect the USB device from the deskphone the standard screensaver replaces your pictures after the de...

Страница 61: ...re missed calls the Call Log button illuminates and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 42 Viewing the call log Procedure 1 Press Call Log You can go to the top of the list by pressing again 2 If you want to see a different list touch the applicable icon at the upp...

Страница 62: ...ontact 4 Edit the name and telephone number if necessary 5 Touch Done then Save Removing an entry from the Call Log Procedure 1 Press Call Log 2 Press Delete or OK to confirm or press Cancel if you do not want to delete it 3 If you don t see the entry you want to delete use the scroll bar to find it 4 Touch the Details button for the entry you want to delete to see detail information about the cal...

Страница 63: ...delete all of the entries in the list you are viewing 4 Touch Clear All to confirm Turning off call logging About this task You can turn on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call history log Procedure 1 Press Home 2 Touch Settings 3 Touch Options Settings 4 Touch Application Settings 5 Touch Call L...

Страница 64: ...Call Log 64 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 65: ... indicate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 20...

Страница 66: ...Receiving your messages 66 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 67: ...in to the administered Extension and Password automatically from any deskphone in your system Contact your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection Note When you use the USB Login the only Contacts you can see are the Contacts on the USB device See Using USB Flash Drives with your phone on page...

Страница 68: ... be on hook to select this feature Note The guest user login option is available only if your administrator has configured the GUESTLOGINSTAT parameter in the settings file Procedure 1 Press Home 2 Touch Settings 3 Select Guest Login 4 Enter your extension number 5 Touch Enter 6 Touch Password 7 Enter your password 8 Touch Enter 9 Touch the left or right arrow to select the duration from 1 to 12 h...

Страница 69: ... deskphone displays a message Press Log Out if you wish to Login as a new user The telephone displays the Log Out softkey Procedure 1 Press the Log Out softkey The deskphone logs out the current user and the telephone displays the login screen 2 Enter your authentication credentials and login to the system Logging out of a locked deskphone extension Avaya one X Deskphone H 323 for 9670G IP Deskpho...

Страница 70: ...About Logging In and Logging Out 70 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 71: ...the current weather condition for the location The background color of the World Clock indicates day or night at a location The background color of sky blue indicates the period of sunrise and before sunset The background color of dark blue indicates the period of sunset and before sunrise You can also view information such as the time day date temperature and current weather conditions for a loca...

Страница 72: ... name 4 When the phone displays the Locations screen you can Touch Add to add another location use the keyboard on the screen to enter the information as described in Step 3 and save it using the check mark or Touch a location line to view time related details about the location or to delete that location or Touch Back to return to the Home screen Viewing World Clock details About this task Note T...

Страница 73: ...e current day and the next day The weather information is updated according to the update schedule of the internet service provider The phone displays the updated information whenever you touch the Refresh softkey or change the location Note If you press the Home button and don t see a Weather option your administrator has not made this application available to you Note These applications are prov...

Страница 74: ...ou entered Touch Location to change the city or postal code use the on screen keyboard to enter the information and save it using the check mark or Touch Refresh to view updated weather information or Touch Back to return to the Home screen Using the Calculator About this task The Calculator application works like most PC calculators Using the special calculator keyboard you can enter up to nine d...

Страница 75: ...ulator 3 Use the calculator keyboard on the screen to enter your equation 4 Press Home to return to the Home screen Using the Calculator Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 75 ...

Страница 76: ...Avaya Home Screen Applications 76 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 77: ...der Advanced Options your administrator has blocked you from using Bluetooth on that phone Pairing a Bluetooth headset with your phone About this task Before using your wireless headset for the first time you must pair the headset with your phone If you obtain a new headset you must repeat the pairing process The 9670G deskphone supports only one wireless headset at a time Note If your Bluetooth h...

Страница 78: ...use four digits After entering the Passkey touch Enter 7 When you hear the confirmation tone press Finish When you have completed pairing the devices the top line of the phone displays a Bluetooth logo icon to indicate that the wireless headset is active Operating a Bluetooth headset About this task The information provided here is generic and might not apply to all wireless headsets particularly ...

Страница 79: ...t transfer the call to your headset by pressing the Call Control button To transfer a call from your headset back to the handset briefly press the Call Control button again or if the handset is still on hook pick up the handset Operating a Bluetooth headset Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 79 ...

Страница 80: ...Setting up a Bluetooth headset 80 Avaya one X Deskphone H 323 for 9670G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Страница 81: ...ing dialing setting 25 changing voice dialing language 25 Call Timers 26 displaying 26 Call Related Features 45 about 45 Calling a person 42 from the call log 42 calling a person from the contacts list 42 calling using voice dialing 40 cleaning the screen 18 Clearing a number 40 Clock 71 application 71 conference calls 47 setting up 47 Conference calls 47 about 47 contacts 28 40 42 53 55 62 adding...

Страница 82: ...display when phone is idle 29 setting 29 I Icons 33 Web browser 33 Icons in deskphone display 12 about 12 incoming calls 46 47 forwarding 47 sending to coverage 46 transferring 46 Incoming calls 36 37 answering 37 directing to multiple telephones 36 K Keyboard 17 using 17 L Language 25 changing voice dialing 25 legal notices 2 Logging in as a guest 68 Logging in to your deskphone 67 Logging in to ...

Страница 83: ...SB files as a screensaver 59 Primary Number 54 changing 54 Q Quick Touch panel 31 configuring 31 R Redial 40 redial options 25 setting 25 replacing contacts list with an external file 58 Ring Pattern 30 choosing 30 S screen 18 cleaning 18 Screensaver 59 from USB pictures 59 Scrolling and navigation 11 about 11 SENDALL 46 T Telephone display icons 12 about 12 Telephone stand 17 about 17 Thumb drive...

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