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Page 58 - Overview 

Management and Troubleshooting 

Page 58 - Management and Troubleshooting 

IP Office 5610 User’s Guide 

Overview 

40DHB0002USFG – Issue 1 (9th February 2005) 

Management and Troubleshooting 

Overview 

The 5610 IP Telephones are relatively trouble-free. This chapter provides helpful 
information for: 

• 

Testing your telephone to be sure it is operating correctly. 

• 

Basic Troubleshooting; this chart provides the most common problems an end user 
might encounter and suggested resolutions. 

• 

Application-specific troubleshooting; this chart describes problems and solutions 
specific to a 5610 application (Phone, Speed Dial, Call Log, or Web Access). 

• 

Resetting or power-cycling your phone, when Basic Troubleshooting does not 
resolve a problem. 

 

Testing your phone 

This test function enables you to verify that your telephone’s lights and display are 
operating properly. 

Testing the Telephone's Lights and Display 

1.  With the telephone idle (on-hook), press and release the 

 

Mute

 button, then 

press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST). 

• 

The display should indicate the self-test has started. If the test is successful, the 
message “Self test Passed #=end” displays; if the test is not successful, the 
message “Self test Failed #=end” displays instead. 

2.  Press # to return to the Phone screen. 

• 

If nothing appears on the display and the phone is receiving power, your phone 
may need to be replaced. Contact your System Administrator for assistance or 
additional troubleshooting information.  

 

Troubleshooting Chart 

Problem/Symptom 

Suggested Solution 

Phone does not activate when 
connected for the first time. 

Unless your System Administrator has already initialized your 
telephone, you may experience a delay of several minutes 
before it becomes operational. Upon plug-in, your telephone 
immediately begins downloading its operational software, its IP 
address, and any special features programmed by your 
System Administrator from the server to which it is connected. 
Report any delay of more than 10 minutes to your System 
Administrator. 

Phone does not activate after a power 
interruption. 

Allow a few minutes for re-initialization after unplugging, 
powering down the phone, server problems, or other power 
interruption causes. 

Display shows an error/informational 
message 
 

Most messages involve server/phone interaction. If you cannot 
resolve the problem based on the message received, contact 
your System Administrator for resolution. 

Speakerphone does not operate. 

Ask your System Administrator if your  
Speakerphone has been disabled. 

 
 
 
 
 

Содержание IP Office 5610

Страница 1: ...IP Office 5610 User s Guide 40DHB0002USFG Issue 1 9th February 2005 ...

Страница 2: ...ansfer 13 Conference 13 Speed Dials 14 Overview of Speed Dials 14 Using Speed Dials 15 Dialing a Speed Dial 15 Adding a Speed Dial from the Call Log 15 Editing a Speed Dial 15 Deleting a Speed Dial 15 Adding a New Speed Dial 16 Adding a New Speed Dial 16 Using the Call Log 18 Overview of the Call Log 18 Using the Call Logs 19 To Access the Call Logs 19 To Display an Individual Log Entry 19 To Make...

Страница 3: ...g off the 5610 IP Telephone 25 Backup Restore Options 25 Changing Feature Key Labels 26 Language Selection 26 Function Keys 27 Overview of the Function Keys 27 Function Key Programming 28 Shorthand Programming Mode 29 Longhand Programming 30 Function Key Features 31 Dial 31 Group 31 User 31 Absnt Set Absent Text 32 Acct Account Code Entry 32 AD Abbreviated Dial 32 Admin Self Administer 32 Apear Ap...

Страница 4: ...On No Answer On 40 FwNOf Forward On No Answer Off 40 FwUOn Forward Unconditional On 41 FwUOf Forward Unconditional Off 41 GrpPg Group Paging 41 HdSet Headset Toggle 41 Here Follow Me Here Cancel 41 Here Follow Me Here 42 HfAns Internal Auto Answer 42 HGEna Hunt Group Enable 42 HGDis Hunt Group Disable 42 HGNS Set Hunt Group Night Service 43 HGNS Clear Hunt Group Night Service 43 HGOS Set Hunt Grou...

Страница 5: ...51 RngOf Ringer Off 51 SAC Send All Calls 51 Spres AD Suppress 52 Steal Call Steal 52 SusCW Suspend CW 52 Suspe Suspend Call 52 Timer Timer 52 TmDay Time of Day 53 Toggl Toggle Calls 53 VMRB Voicemail Ringback Off 53 VMRB Voicemail Ringback On 53 VMCol Voicemail Collect 53 VMOff Voicemail Off 54 VMOn Voicemail On 54 WUTim Set Wrap Up Time 54 System Features 55 Introduction 55 Making Calls 55 Answe...

Страница 6: ...e lines and up to 21system features that can be allocated to the function keys See Call Appearance Keys on page 8 and Function Keys on page 27 The information displayed varies according to the active feature 2 Message waiting lamp Lit continuously when the user has voicemail messages waiting Can also be set to flash when the phone is ringing 3 Softkeys Used to navigate to or initiate certain featu...

Страница 7: ...r headset handset or ringer icon to indicate for which item you are adjusting volume followed by a visual volume meter showing the volume level These buttons also control the volume of the key click sounds made when you press fixed buttons on the phone such as the dial pad or softkeys 9 Mute and LED Indicator Turns off the active Speaker handset or headset microphone to prevent the other person fr...

Страница 8: ...e Appearance Keys set up and their operation refer the IP Office Key and Lamp Operation manual CAUTIONS 1 Having more than two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key 2 Although the ...

Страница 9: ...bol next to a call appearance key indicates an incoming call Pressing the adjacent key answers the call and puts any other current call on hold Connected A symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown Pressing the adjacent key puts the call on hold An H is also shown on the display On Hold A symbol n...

Страница 10: ...ds as follows To manually make a call 1 Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust speakerphone volume as necessary To change the volume use the and buttons The display shows the volume level There are eight volume levels 3 If the call is not answered you can clear the call b...

Страница 11: ...fic entry See To Make a Call from an Individual Log entry on page 19 or Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dials on page 14 2 When the call is answered speak to the called party Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones m...

Страница 12: ...hearing you This feature is most commonly used in conjunction with the Speakerphone but can be used to hold an off line conversation at any time during a call Preventing the other person on the line from hearing you 1 Press Mute The other party cannot hear you The indicator next to the Mute button lights when Mute is active 2 To reinstate two way conversation press Mute again Hold If with a call i...

Страница 13: ...ssing its call appearance button To transfer a new call to a held call using Conference 1 With a call in progress and you wish to make an enquiry call or another call arrives press Hold Make or answer the second call The new call requires to be transferred to the first held call 2 To transfer the new call to the held call press Conference and then Drop The transfer is complete Conference The Confe...

Страница 14: ...s the speed dial number stored with that name The symbol indicates that there are more pages You can more between pages using the Page Left and Page Right keys Pressing Add allows you to add a new speed dial See Adding a New Speed Dial on page 16 You can also press Edit to display an existing speed dial and edit it s current settings See Editing a Speed Dial on page 15 Note Speed dials can be used...

Страница 15: ...ee To Turn a Log Entry into a Speed Dial on page 20 This process will start the normal speed entry screen but pre filled with the name and number from the call log entry Editing a Speed Dial 1 Press SpDial 2 Press Edit 3 Select the speed dial entry you want to edit Press and to display different pages of speed dials 4 When the required entry is displayed press the adjacent or key 5 Edit the speed ...

Страница 16: ... C press the key until a C is displayed To enter the next character from the same key e g a press to move the cursor right and then enter the character or simply press another key If you make a mistake use or to move the cursor to the right of the incorrect character and then use Backspace to delete it 4 As you enter the Name characters you can use a number of other controls Case Change the case o...

Страница 17: ... controls on this screen are context sensitive i e they only appear when applicable For example Save only appears when both a name and number have been entered Moves the cursor right one character Moves the cursor left one character Clear Delete the whole number Backspace Delete the character to the left of the cursor Symbol provides access to the following symbols Period Pause a 1 5 second pause ...

Страница 18: ... The name of the called or calling party if available The number of the called or calling party The time of the call The date of the call if prior to the current day The symbol indicates that the log contain more pages of entries You can more between pages using the Page Left and Page Right keys Note Only outgoing calls made using the dial pad or a SpDial entry are logged Pressing the or key adjac...

Страница 19: ...ging your extension 3 To select the log required type press either InAns The log of incoming calls that were answered This includes both internal and external calls Outgo The log of calls made This includes both internal and external calls 4 If the selected log contains more than one page of entries the is shown Use the Page Left and Page Right keys to move between pages To Display an Individual L...

Страница 20: ...required see Editing a Speed Dial on page 15 5 Press Save or Cancel 6 You will be returned to the speed dials selection menu To Delete an Individual Log Entry 1 Locate the log entry in which you are interested from Missed InAns or Outgo 2 Press the or key adjacent to it 3 Press Delete twice Or Press Cancel to return to the call log without deleting the log entry 4 You will be returned to the call ...

Страница 21: ...to flash when the telephone rings Personal Ringing Select from eight personal ringing tones IP Options View the IP Addresses data View the QoS data View the interface data View miscellaneous data on the 5610 telephone Contrast Control Allows you to change the contrast of your 5610 telephone display Log Off Allows you to log your telephone off to prevent unauthorized use during an absence or for pr...

Страница 22: ...all has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Answer 1 Press Options Applications Options and then select the Phone Screen on Answer feature button It will toggle between Yes and No 2 Select Save To restore the previous setting without changing it press Cancel 3 After saving or canceling the first O...

Страница 23: ...is presented for a specific time interval The second part of the message is then displayed for a specific time interval The Message Display Rate can be either Fast display interval is 2 seconds or Slow default display interval is 3 seconds To change Message Display Rate 1 Press Options Applications Options and then select the Message Display Rate feature button This will toggle between Fast and Sl...

Страница 24: ...nnot be changed from your 5610 1 Press Options and then select View IP Settings 2 There are two pages of display Use and select from IP Addresses Quality of Service Interfaces Miscellaneous 3 To return to the first View IP Settings screen press Return Each option is described in the sub sections that follow IP Address Settings IP Internet Protocol address information identifies certain components ...

Страница 25: ...he top row Simply press and enter your password consult your System Administrator Backup Restore Options The 5610 IP Telephone s backup restore options require set up and configuration by the system administrator prior to use These options are displayed on the telephone screen via the Options button but will only be amendable if they have been configured by the system administrator The backup rest...

Страница 26: ...German Deutsch French Français Spanish Español Italian Italiano Dutch Nederlands Portuguese Português or Japanese Katakana characters Note This does not alter your user language setting on the telephone system 1 Press Options and Language A menu listing the available languages appears 2 Press the or key next to the language required You are asked in the original language Are you sure with the same...

Страница 27: ...hat the six and Function Keys on each page could be used for up to 18 features However it is strongly recommended that all three Call Appearance keys remain at their default settings Hence there are 15 soft Function Keys that can be allocated to system features To move between pages use the and keys In the following example The first three keys have been set default setting as call appearance line...

Страница 28: ...ted Dial No Yes Admin Self Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service No Yes Park Call Park to Other Extension...

Страница 29: ...r the data using the normal telephone keypad 6 The upper part of the display reverts to showing the functions currently assigned to each and key 7 Select the display key against which to program the new function by pressing that or key CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone sys...

Страница 30: ...Select the display key against which to program the new feature by pressing that or key CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system by your System Administrator 8 If the display slot is not already used the display shows BUTTON PROGRAMMED Press the or keys until EXIT is shown...

Страница 31: ...Dial Program on page 48 Group Answer or clear calls ringing a specific group This function requires entry of the group number allocated by your System Administrator When programmed the group name is then displayed next to the key This function can be programmed through the phone by the user using an Admin 1 key and the group number A appears against the group when calls to that group are ringing P...

Страница 32: ...TER ACCOUNT is displayed An Acct key can be pressed before or during a call User Digital Telephony Emulation Account Code Entry AD Abbreviated Dial Dial the displayed number This function requires entry of a number to dial when programmed The AD key displays that number This function can be programmed through the phone by the user The number does not have to be a complete number the user can dial ...

Страница 33: ...mulation Automatic Callback See also RBak Cancel Ringback When Free on page 49 RBak Ringback When Free on page 49 Busy Busy Sets the extension as being busy This feature is not applicable when working with multiple Call Appearance lines as all the call appearance lines must be in use before this function becomes active This function does not require any data entered when programmed This function c...

Страница 34: ... on page 39 ClrCW Clear CW Clears the current connected call and connects any waiting call This feature is not applicable when working with multiple Call Appearance lines This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing ClrCW disconnects the extension s current call and connects any waiting call User Digital T...

Страница 35: ...here a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park See also Park Park on page 46 Park Call Park to Other Extension on page 46 Ride Ride Call on page 51 CPkUp Call Pickup Answer a call ringing elsewhere on the telephone system This function does not require any data entered when programmed This function can be programmed through the p...

Страница 36: ...uspend See also Resum Resume Call on page 50 DCW Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt This function is not supported in the USA This function requires the target extension number to be entered when programmed That number is then shown next to DCW This function cannot be programmed through the phone by the user Normally i...

Страница 37: ...his function cannot be programmed through the phone by the user Pressing DNDOf switches the extension s do not disturb state off User Digital Telephony Advanced Do Not Disturb Do Not Disturb Off DNDX Do Not Disturb Exception Add Adds the specified number to the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown nex...

Страница 38: ...eadset users User Digital Telephony Emulation Drop DTone Secondary Dial Tone Return secondary dial tone to the user This function is currently not supported on the 5610 telephone Emrgy Dial Emergency Dials a specified number regardless of any call barring applied to the user This function requires entry of a number to dial when programmed That number is then shown next to Emrgy This function canno...

Страница 39: ... can also be used in conjunction with FwBOf Forward On Busy Off on page 39 When on FwBOn is shown with a symbol When on calls are forwarded to the extension s forward on busy number User Digital Telephony Advanced Forward Forward On Busy On See also FwBNo Forward On Busy Number on page 39 FwBOf Forward On Busy Off Switches the extension to forward on busy off Used in conjunction with FwBOn Forward...

Страница 40: ...ard Number FwdOf Cancel All Forwarding Switch off all call forwarding This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing FwdOf switches off all the extensions call forwarding options It does not delete the forwarding number settings User Digital Telephony Advanced Call Cancel All Forwarding FwNOn Forward On No A...

Страница 41: ...1 User Digital Telephony Advanced Forward Forward Unconditional Off GrpPg Group Paging This function can be programmed with or without a target extension or group number This function can be programmed through the phone by the user using an Admin key If programmed with a target number the GrpPg key displays that number When GrpPg is pressed it will make a paging call to that number If programmed w...

Страница 42: ...nction does not take the Hunt Group In Out of Service This function can be programmed with or without a target group number This function cannot be programmed through the phone by the user If programmed without a group number pressing HGEna toggles all the extension s group memberships to either enabled or disabled A is shown next to HGEna when the group memberships are enabled If programmed with ...

Страница 43: ...vice Put a specific hunt group out of service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGOS This function cannot be programmed through the phone by the user Pressing HGOS puts the hunt group out of service Group calls then go to its out of service fallback group if set or if not answered to voicemail User Digital Te...

Страница 44: ...ing or diversion to voicemail set User Digital Telephony Emulation Automatic Intercom ICSeq Set Inside Call Sequence Sets the ringing pattern sequence used for internal calls This function is currently not supported on the 5610 telephone IDial Dial Intercom The same as IAuto Automatic Intercom on page 44 This function cannot be programmed through the phone by the user User Digital Telephony Emulat...

Страница 45: ... soft function key Done User Digital Telephony Advanced Extn Extn Login Logof Extn Logout Logs the current user off the extension This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing Logof logs the current user off the extension A new user must then log on to use the extension or dial 36 to re associate the...

Страница 46: ... a call is parked in that park slot by the user a symbol appears next to the key and parked by another user then Park is underlined User Digital Telephony Park See also CPark Call Park on page 35 Park Call Park to Other Extension on page 46 Ride Ride Call on page 51 Park Call Park to Other Extension Allows a call to be parked against another extension Depending on the other extension s type its pa...

Страница 47: ... next to PhyEx This function cannot be programmed through the phone by the user This function is currently only available on US based systems User Digital Telephony Dial Dial Physical Extension by Number PickA Call Pickup Any Pickup any ringing call This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing PickA answer...

Страница 48: ...tion Abbreviated Dial Program See also Dial on page 31 AD Abbreviated Dial on page 32 Quota Clear Quota Clears resets the time quota for connections to a specified external data service eg the internet This function requires entry of the service name when programmed If left blank then the quotas for all services are cleared reset This function cannot be programmed through the phone by the user Use...

Страница 49: ...e any data entered when programmed This function cannot be programmed through the phone by the user Pressing RBak switches off any set ring back when free If the ringback was set using a AutCB key that key will still appear with a symbol that can be cancelled by pressing the AutCB key again User Digital Telephony Advanced Miscellaneous Cancel Ringback When Free RBSeq Set Ringback Sequence Sets the...

Страница 50: ...lay switches the specified relay on User Digital Telephony Advanced Relay Relay On Rely Relay Off Switch the specified external output relay 1 or 2 off This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing Relay switches the specified relay off User Digital Telephony Advanced Re...

Страница 51: ... by the same or another extension User Digital Telephony Advanced Call Ride Call See also CPark Call Park on page 35 Park Park on page 46 Park Call Park to Other Extension on page 46 RngOf Ringer Off Switches the phones audible ringer on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an Admin key The programme...

Страница 52: ...rget extension must not have Cannot Intrude set 2 Extension with Steal allocated must also have Can Intrude set User Digital Telephony Advanced Call Call Steal SusCW Suspend CW Suspend the current call at the exchange and answer the waiting call If no exchange slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by th...

Страница 53: ...function does not require any data entered when programmed This function cannot be programmed through the phone by the user The VMRB key switches voicemail ringback for the extension off User Digital Telephony Advanced Voicemail Voicemail Ringback Off VMRB Voicemail Ringback On Switches voicemail ringback for the extension on off This function does not require any data entered when programmed This...

Страница 54: ... cannot be programmed through the phone by the user The VMOn key toggles voicemail operation for the extension on off When voicemail is on VMOn is shown with a symbol User Digital Telephony Advanced Voicemail Voicemail On WUTim Set Wrap Up Time Sets the extension s busy wrap up time to be inserted between calls This function requires the time in seconds to be entered when programmed The value is s...

Страница 55: ...rnal calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your system manager for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Answering Calls Ringing at your own extension Sim...

Страница 56: ...s to another extension Note If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension 12 N from the extension you are temporarily using where N is your extension number Hence calls to your extension will be diverted to the extension you are temporarily using 13 N to re direct the calls back to your own extension be...

Страница 57: ...l and email are integrated Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched ...

Страница 58: ...end displays if the test is not successful the message Self test Failed end displays instead 2 Press to return to the Phone screen If nothing appears on the display and the phone is receiving power your phone may need to be replaced Contact your System Administrator for assistance or additional troubleshooting information Troubleshooting Chart Problem Symptom Suggested Solution Phone does not acti...

Страница 59: ...reconnect the phone Contact your System Administrator if the problem persists Phone does not ring Set your ringer volume to a higher level using the and Up Down Volume keys From another phone place a call to your extension to test the above suggested solution All other IP problems Contact your System Administrator SPEED DIAL APPLICATION You cannot dial out using any Speed Dial entries You cannot a...

Страница 60: ...ny previously assigned programmed values press the pound key Use this option only if your phone has programmed static values The display shows the message Resetting values while your IP Telephone resets its programmed values such as the IP address to its default values and re establishes the connection to the server The display then prompts Restart phone no yes Note Any reset restart of your phone...

Страница 61: ...52 Suspend 52 Timer 52 Toggle 53 Call Pickup Any 47 Directed 38 Group 47 Members 48 Call Waiting Clear 34 Dial 36 Hold 44 Off 35 On 36 Suspend 36 52 Callback 33 Cancel All Forwarding 40 Ringback When Free 49 Cfrwd 34 Characteristics 25 Clear CW 34 Hunt Group Night Service 43 Hunt Group Out of Service 43 Clear Quota 48 ClrCW 34 CnfRV 34 Conf 34 Conference Add 34 Rendezvous 34 CPark 35 CPkUp 35 CWOf...

Страница 62: ... 43 HGNS 43 HGOS 43 HGOS 43 Hold 43 Call Waiting 44 Hold Music 45 HoldCW 44 Hook Flash 38 Hunt Group 31 Disable 42 Enable 42 Forward Calls 39 Night Service 43 Out of Service 43 Paging 41 Pickup 47 IAuto 44 ICSeq 44 IDial 44 Inclu 44 Inclusion 44 Inside Call Sequence 44 Intercom 44 Internal Auto Answer 42 Intru 31 44 Intrude 44 IP Telephone s 25 IP Telephone s backup restore 25 Listen 45 Listn 31 4...

Страница 63: ... 32 Send All Calls 51 Sequence Outside Call 46 Ringback 49 Server IP Address 25 Set Absent Text 32 Hunt Group Night Service 43 Hunt Group Out of Service 43 Inside Call Sequence 44 No Answer Time 45 Outside Call Sequence 46 Ringback Sequence 49 Wrap Up Time 54 Speed Dials 25 Spres 52 Steal 52 Suppress 52 SusCW 52 Suspe 52 Suspend Call 52 Call Waiting Suspend 36 CW 52 System Administrator 25 Time No...

Страница 64: ...d to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance w...

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