Avaya INDeX Agent Assist, Руководство для руководителей

Страница: 8 / 12

Using the Supervisor Viewing Messages
Supervisor Manual Page 8
INDeX Agent Assist 38HBK00001SCR - Issue 1 (11/00)
Viewing Messages
The Supervisor allows you to display a list of the service's messages and
details of individual messages.
1. Switch the Supervisor to full display mode if necessary by clicking on
the >> button.
2. Click on View Msg… . A list of the messages held by the service
appears.
3. To show the details of a particular message, first select it by clicking on
it or entering its message number in the box. Then click on Msg'
Details .
4. This menu gives a brief summary of the message's properties. To see
the full history of the message click on History… .
5. This menu shows the history of the message. You can click on any of
the events shown and then on Select to show more details on a
particular event.
6. At any stage, click on Close to close the current menu.