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LIC-ERR (License-Error Mode)
Issue 4 May 2002 10-1013 555-233-123
Initialization and periodic checking
When the switch initializes and hourly after that, the system checks all License
File parameters.
Table 10-366 shows the error messages that you can encounter
as a result of these periodic checks and the associated License-Error and
No-License modes.
Within the License File is the feature mask, an information set that controls which
features are enabled or not on the Customer Options and Special Applications
forms. Each of the approximately 150 feature mask entries is one of three types
(examples in parentheses):
■
Type I: features with a simple on/off state (DCS Call Coverage)
■
Type II: features with an alphanumeric setting
values associated with them (Logged-in ACD Agents)
■
Type III: includes the product ID (license serial identification number),
release number, and capacities. Type III features cannot be
changed by any login under any circumstances. (IP Telephones,
IP Softphones, IP Agents, and R300 Remote Office phones).
Table 10-366. Error messages indicating a change of mode
If the system
goes into this
mode
And reports this error
message
It means that
No-License License File is Missing or
Corrupted
■
License could not be decrypted.
■
Checksum did not match, data possibly
lost.
■
Mismatched settings:
— Offer Category
— Version
— Call Center Release
— Model
■
Min. and Max. values of “* and # in
vector collect step” do not match the
License File.
■
IP product defined in translations but
not defined in the License File.
No-License The License has Expired The license has expired.
No-License Software Version Mismatch The current software version does not match
the software version in the License File.
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