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Copyright 2005, Avaya Inc.
All Rights Reserved

Notice

Every effort was made to ensure that the information in this document 
was complete and accurate at the time of printing. However, information 
is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your 
sales agreement to establish the terms of the limited warranty. In 
addition, Avaya’s standard warranty language as well as information 
regarding support for this product, while under warranty, is available 
through the following Web site: 

http://www.avaya.com/support

.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system 
by an unauthorized party (for example, a person who is not a corporate 
employee, agent, subcontractor, or is not working on your company's 
behalf). Be aware that there may be a risk of toll fraud associated with 
your system and that, if toll fraud occurs, it can result in substantial 
additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need 
technical assistance or support, in the United States and Canada, call the 
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to 
the original published version of this documentation unless such 
modifications, additions or deletions were performed by Avaya. Customer 
and/or End User agree to indemnify and hold harmless Avaya, Avaya's 
agents, servants and employees against all claims, lawsuits, demands 
and judgments arising out of, or in connection with, subsequent 
modifications, additions or deletions to this documentation to the extent 
made by the Customer or End User. 

How to Get Help

For additional support telephone numbers, go to the Avaya support Web 
site: 

http://www.avaya.com/support

. If you are:

Within the United States, click the 

Escalation Contacts

 link 

that is located under the 

Support Tools

 heading. Then click 

the appropriate link for the type of support that you need.

Outside the United States, click the

 Escalation Contacts 

link 

that is located under the 

Support Tools

 heading. Then click 

the 

International Services

 link that includes telephone 

numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video 
communications) is the prevention of any type of intrusion to (that is, 
either unauthorized or malicious access to or use of) your company's 
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this 
Avaya product and any other voice/data/video equipment that could be 
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent, 
subcontractor, or is not working on your company's behalf. Whereas, a 
“malicious party” is anyone (including someone who may be otherwise 
authorized) who accesses your telecommunications equipment with 
either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed 
and/or circuit-based) or asynchronous (character-, message-, or 
packet-based) equipment or interfaces for reasons of:

Utilization (of capabilities special to the accessed equipment)

Theft (such as, of intellectual property, financial assets, or toll 
facility access)

Eavesdropping (privacy invasions to humans)

Mischief (troubling, but apparently innocuous, tampering)

Harm (such as harmful tampering, data loss or alteration, 
regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated 
with your system and/or its networked equipment. Also realize that, if 
such an intrusion should occur, it could result in a variety of losses to your 
company (including but not limited to, human/data privacy, intellectual 
property, material assets, financial resources, labor costs, and/or legal 
costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked 
equipment rests with you - Avaya’s customer system administrator, your 
telecommunications peers, and your managers. Base the fulfillment of 
your responsibility on acquired knowledge and resources from a variety 
of sources including but not limited to:

Installation documents

System administration documents

Security documents

Hardware-/software-based security tools

Shared information between you and your peers

Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and 
your peers should carefully program and configure:

Your Avaya-provided telecommunications systems and their 
interfaces

Your Avaya-provided software applications, as well as their 
underlying hardware/software platforms and interfaces

Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability 
and security depending upon network configurations/design and 
topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference 
caused by unauthorized modifications of this equipment or the 
substitution or attachment of connecting cables and equipment other 
than those specified by Avaya Inc. The correction of interference caused 
by such unauthorized modifications, substitution or attachment will be the 
responsibility of the user. Pursuant to Part 15 of the Federal 
Communications Commission (FCC) Rules, the user is cautioned that 
changes or modifications not expressly approved by Avaya Inc. could 
void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international 
Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or 
IEC 60950-1, 1st Edition, including all relevant national deviations as 
listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 
60950-1-03 / UL 60950-1.
Safety Requirements for Information Technology Equipment, AS/NZS 
60950:2000.
One or more of the following Mexican national standards, as applicable: 
NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international 
EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of Information 
Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS 
3548. 
Information Technology Equipment – Immunity Characteristics – Limits 
and Methods of Measurement, CISPR 24:1997 and EN55024:1998, 
including:

Electrostatic Discharge (ESD) IEC 61000-4-2

Radiated Immunity IEC 61000-4-3

Electrical Fast Transient IEC 61000-4-4

Lightning Effects IEC 61000-4-5

Conducted Immunity IEC 61000-4-6

Federal Communications Commission Statement
Part 15:

Note: This equipment has been tested and found to comply with 
the limits for a Class B digital device, pursuant to Part 15 of the 
FCC Rules. These limits are designed to provide reasonable 
protection against harmful interference when the equipment is 
operated in a commercial environment. This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed 
and used in accordance with the instruction manual, may cause 
harmful interference to radio communications. Operation of this 
equipment in a residential area is likely to cause harmful 
interference in which case the user will be required to correct the 
interference at his own expense.

 

Содержание Definity Callmaster IV

Страница 1: ...CALLMASTER IV Voice Terminal User and Installation Instructions 555 015 171 Issue 5 August 2005 ...

Страница 2: ......

Страница 3: ... result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunica...

Страница 4: ...ts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya c...

Страница 5: ...tallation Procedures 14 Operating Range Requirements 15 The 2 Wire 4 Wire Line Adapter 15 DCP Line Interface 16 Testing the Headset or Handset 18 Labeling and Installing the Button Designation Cards and Covers 19 Basic Voice Terminal Operations 20 Going Off Hook 20 Raising or Lowering Receive Volume 20 Disconnecting from Calls 21 Feature Procedures 21 Technical Description 26 Physical Dimensions a...

Страница 6: ...Contents 6 Issue 5 August 2005 ...

Страница 7: ...y the user it is not provided with the voice terminal The Headset or the Handset Since the CALLMASTER IV voice terminal is most often used with a headset each set has two headset jacks one on each side of the housing so that one or two headsets can easily be connected The voice terminal is immediately off hook when the headset is plugged into the voice terminal With the use of an optional handset ...

Страница 8: ... pursuant to the laws rules or regulations or require the consent of one or both of the parties to the conversation Customers should familiarize themselves with and comply with all applicable laws rules and regulations before using these features Organization of This Guide This user guide is divided into four main sections Feature Descriptions Use the drawing to locate the features on your CALLMAS...

Страница 9: ... is labeled with a feature name Each of these long rectangular boxes represents a feature message shown on the 2 line by 40 character display screen Feature Headset L H 1 2 3 4 5 6 7 8 9 ABC DEF MNO JKL GHI PQRS TUV WXYZ O Mute Message 6 Call Appearance Display Transfer Hold Conference Drop Ring CALLMASTER IV Feature Buttons Dial Release Button Adjunct Jack on bottom of voice terminal 15 Feature B...

Страница 10: ...rs should see their system manager When used with you can select a personalized ringing pattern for your voice terminal Transfer Button For transferring a call to another voice terminal Hold Button A red button for putting calls on hold Display A built in LCD 2 line by 40 character display 6 Call Appearance Feature Buttons These six buttons are devoted to handling incoming and outgoing calls call ...

Страница 11: ...ally impaired users Mute Button For turning off the voice transmitter in the headset or handset so the other person cannot hear you FIGURE 2 The Headset Handset Jacks on the Side of the CALLMASTER IV On both sides of the CALLMASTER IV voice terminal there is a set of headset handset jacks as shown in Figure 2 above Use these jacks for connecting a headset and or a handset to your CALLMASTER set NO...

Страница 12: ...he system manager program these options This document can be accessed from the following web site www avaya com support Checklist of Parts 2 The CALLMASTER IV voice terminal package includes the following items A CALLMASTER IV voice terminal with recorder interface Line cord 7 foot 2 1336 meters 8 wire D8W87 modular cord Button designation cards and plastic covers CALLMASTER Voice Terminals Safety...

Страница 13: ...32819 406976395 Handset D Kit 182084 misty cream Handset cradle Thumbscrew Handset K2G2 215 Handset cord H4DU PJ327 Adapter 105514806 847960226 845952936 407228675 407632827 405730946 Handset D Kit 182835 white Handset cradle Thumbscrew Handset K2G2 264 Handset cord H4DU PJ327 Adapter 107318438 847731106 847278611 407228667 407632835 407128354 Orderable Equipment Continued 2 of 3 ...

Страница 14: ...ce the line cord is 7 feet 2 1336 meters long your CALLMASTER voice terminal must be within this distance from the wall jack Designation cards set of 25 U S English Designation cards set of 25 U S English Southwestern Bell Designation cards set of 25 Italian Designation cards set of 25 Japanese Designation cards set of 25 Canadian French Designation cards set of 25 Dutch Designation cards set of 2...

Страница 15: ...ance should not exceed 3 500 feet 1 066 8 meters with 26 gauge wire the distance should not exceed 2 200 feet 670 56 meters The record output impedance is approximately 600 ohms and the output channel is isolated from the voice terminal with an FCC Part 68 approved voice transformer The 2 Wire 4 Wire Line Adapter 3 The 2 wire 4 wire line adapter PEC 32302 Comcode 407124114 for a single adapter PEC...

Страница 16: ...e or 4 wire installations There must be NO INTERCONNECTIONS between the wire pairs used for 2 wire and 4 wire operations Bridging or paralleling of these pairs can result in damage to the terminal or can cause the PBX line circuit card to remove power to the terminal All interconnections between these pairs MUST BE REMOVED BEFORE the DCP terminals are connected to the jack DCP Line Interface 3 The...

Страница 17: ...e Avaya Media Server and the recording device NOTE Typically an RJ45X or equivalent wall jack is used in this type of configuration 6 G W 6 unused 7 W BR 7 unused 8 BR W 8 unused The DCP Line Interface Continued CONNECTOR BLOCK DCP JACK INTERFACE Conn Block Pin Number D Inside Wire Color Pin Name Signal Description 2 of 2 ...

Страница 18: ...headset or the handset press a call appearance button and listen for dial tone 2 If you do not hear dial tone press another call appearance button You may also want to check that the cords are connected securely at both ends CALLMASTER IV Media 4 Pair Cross Connect D8W Cord CALLMASTER IV Voice Terminal House Cable RJ45X Wall Jack G W Unused W G Unused BL W U R W BL U T BR W Unused W BR Unused O W ...

Страница 19: ...rminal remove the cover on the right side of the CALLMASTER IV by gently lifting the plastic cover with your fingernail at the slot on the right of the set for the card on the right 5 If the plastic card cover has not been previously installed on your CALLMASTER IV go on to the next step NOTE If you need to remove the clear card cover on the left side of the set gently lift the plastic cover with ...

Страница 20: ... Receive Volume 5 You can use the Volume control button to raise and lower the receive level volume under the following conditions The CALLMASTER IV voice terminal is off hook and the headset s is plugged in The voice terminal is not off hook on an external speakerphone call No call is ringing You are not in the midst of selecting a personalized ringing pattern CALLMASTER IV Plastic Cover Write bu...

Страница 21: ...E For procedures to raise and lower the ringer volume on your CALLMASTER IV set see the procedures for the Select Ring feature later in this section Disconnecting from Calls 5 You can disconnect from a call in several ways Press to disconnect from any type of call This method is faster than waiting for a caller or trunk to disconnect and enables you to perform other ACD or voice terminal procedure...

Страница 22: ...y and wait for an answer If the party answers explain who is on the conference call and go on to Step 3 If the party does not answer or if the line is busy press the call appearance beside the fluttering light to return to the held call skip the next step 3 Press again All parties on the call are now connected 4 Repeat Steps 1 through 3 to add another party to the conference call To add a call you...

Страница 23: ...ence call on hold the other parties remain connected To answer a new call while active on another call 2 Press Green light next to the held call appearance flutters 3 Press the call appearance of the incoming call To return to the held call dropping the new call 4 Press the call appearance of the held call Mute To prevent the other party from hearing you 1 Press Red light next to goes on the other...

Страница 24: ...ess again Your new ring is set the light next to goes off NOTE If you receive a call go off hook or lose power during selection the process is interrupted and you must start again If you lose power after you have selected your personalized ring you will have to select your ringing pattern again You can raise or lower the volume of the tone ringer under the following conditions The CALLMASTER IV is...

Страница 25: ... on in sequence Ringer sounds Display is activated 3 Release to end test Ringer display and lights return to pretest state the light next to goes off Transfer To send an existing call to another extension or outside number 1 Press Green light next to the call appearance flutters Present call is put on hold You are given a new call appearance and you hear dial tone 2 Dial the number where the call ...

Страница 26: ... inches 279 4 millimeters wide 4 25 lbs 1 853 kilograms Power Requirements The CALLMASTER IV voice terminal is line powered from the PBX switch The CALLMASTER IV will operate in voltage ranges of 42 5 to 56 5 dc volts See Operating Range Requirements in the Installation section Environmental Requirements The CALLMASTER IV voice terminal can operate in temperatures ranging from 40 to 120 degrees F ...

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